Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
Not pleased
on April 29, 2021
Posted by: Kim0104
[This review was collected as part of a promotion.] I bought this freezer 75 days ago and already the fan broke and all my food thawed out. I was glad the repair was eazy to fix and only took a week. I do like the size and alarm feature
I just hope it doesn't break again.
I just hope it doesn't break again.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, May 6, 2021
This is certainly not the experience we like to hear about. We’re sorry you had issues with your new freezer, Kim0104. However, we’re always glad to be given the opportunity to make this right with the repairs. If there’s anything else you need, please don’t hesitate to chat with us here, or call 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Having issues 6 months after purchasing
on April 29, 2021
Posted by: spencer86
[This review was collected as part of a promotion.] Bought this Oct 2020 - Now having issues with the fan and thermostat. Still waiting for parts to replace...Shouldn't have issues within something that's basically brand new!
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , May 7, 2021
Hello, Spencer86! Thank you for your review. We are sorry to hear about your concerns with your freezer. This certainly not the experience we would want for you. We understand that you are currently scheduled for repair. We are here should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great so far
on April 29, 2021
Posted by: Hotair2010
[This review was collected as part of a promotion.] We live in the SW USA and so far it’s done an amazing job keeping temperatures with hot and cold temps outside.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 30, 2021
Hi, Hotair2010! Thanks for sharing your story! We are happy to know the freezer is performing well for you! -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very nice freezer
on April 29, 2021
Posted by: DSSS
[This review was collected as part of a promotion.] It’s a very nice freezer but we cannot figure out how to lock the wheels. The seal on the door is very tight so trying to open it with the wheels moving is tricky. Otherwise we are very happy with our purchase.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , April 30, 2021
Thanks for the feedback, DSSS! We are happy to know overall the freezer is working well. Please see page 7 in the Use and Care Guide for instructions on setting the anti-tp bracket. If that doesn't resolve your concerns, don't hesitate to reach back out to us for assistance.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great freezer
on April 29, 2021
Posted by: Nutman
[This review was collected as part of a promotion.] Freezer is nice just wish they had a couple more shelves in it
Response from frigidaire.comBy Bianca, Online Outreach Specialist, May 5, 2021
Hi, Nutman! Thanks for sharing your feedback. The design of the freezer allows you to easily organize using four adjustable, metallic wire shelves, a deep bottom basket, and five spacious door bins.
You may be able to purchase additional shelves as needed. Please join us on a live chat via Frigidiare.com for assistance.
-Bianca
You may be able to purchase additional shelves as needed. Please join us on a live chat via Frigidiare.com for assistance.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Durability
on April 29, 2021
Posted by: mjc51
[This review was collected as part of a promotion.] I brought I bought the 20 foot Frigidaire freezer because I have one that I purchased over 40 years ago that is still running perfectly. I just wanted one that was frost free because it is too difficult for me to defrost it anymore.
However, I purchased a Frigidaire refrigerator on September 9 which has given me a lot of trouble. The icemaker does not function properly. It must be replaced.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, May 5, 2021
Hello, mjc51! Thanks for sharing your experience with us. We are pleased to know the freezer is working well for you.
If your concerns hasn't been addressed regarding your refrigerator, please join us on a live chat via Frigidaire.com for assistance.
Bianca
If your concerns hasn't been addressed regarding your refrigerator, please join us on a live chat via Frigidaire.com for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
My new freezer
on April 30, 2021
Posted by: Frosty 68
[This review was collected as part of a promotion.] I just got my new freezer two weeks ago I Love it I was able to organize everything .Much easier . without bending over I could not organize that one open and drop . I threw away food because it was freezer burnt.so I will save money . I can see what is needed .
Response from frigidaire.comBy Bianca, Online Outreach Specialist, May 5, 2021
Awesome story, Frosty 68! We are delighted to know the freezer design allows you to make the most of your freezer resulting in you saving money. Don't hesitate to reach out if you should need anything.
Bianca
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frost free and good seal
on April 30, 2021
Posted by: JEBmdb01
Bought approximately a month ago and all is good. Seems hard to open.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, May 5, 2021
Thanks for sharing your feedback, JEBmdb01! The tight suction may cause the door to be hard open but it should get better over time. Please reach out if additional assistance is needed. -Bianca
Written by a customer while visiting frigidaire.com