Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Freezer froze up after 3 days. Cannot use it. Waiting for technician.
on July 27, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Fan froze up after 3 days. Had to remove a full freezer of meat. Frigidaire technician came a checked it and had to order parts.That was 3 weeks ago and I have not heard from him since.The freezer is now unplugged while we wait. Could you please contact him and let me know when I might be able to get it fixed.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 11, 2020
Hello, owner!
Thank you for your feedback. We sincerely apologize for the experience with the freezer not cooling. We have sent you an email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback. We sincerely apologize for the experience with the freezer not cooling. We have sent you an email in regard to your concerns. We look forward to your reply! Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
green light flashing
on August 7, 2020
Posted by: km2020
I bought this 4 months ago it has completely stopped working
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 26, 2020
Hello, km2020!
I’m very sorry to learn about your issues with the freezer. I would love to make sure this has been addressed, be on the lookout for an email from me shortly.
Bianca
I’m very sorry to learn about your issues with the freezer. I would love to make sure this has been addressed, be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Failed right away
on August 8, 2020
Posted by: Ahsgdnxuene
[This review was collected as part of a promotion.] My freezer worked just long enough to get cold and for me to load it full of meat. 2 days later the fan failed and I lost about half a freezer worth of meat. Nearly a month later I am still waiting on the part and the repair company to come out and fix it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 26, 2020
Hello, Ahsgdnxuene!
We are not pleased to know you had that experience with your new freezer. We were able to see the freezer was repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
We are not pleased to know you had that experience with your new freezer. We were able to see the freezer was repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Already Needs Repair
on August 8, 2020
Posted by: UpsetInFlorida
[This review was collected as part of a promotion.] Had it less than 3 months and it stopped freezing. Everything started thawing out. Saved most of it, but lost some food. Repairman had to order parts so it still isn't working. Very disappointing.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 26, 2020
Hello, UpsetInFlorida!
Hate to hear about your issues with the freezer. I reviewed your file and see your concerns are being addressed. Please reach back out to us if you need further assistance.
Bianca
Hate to hear about your issues with the freezer. I reviewed your file and see your concerns are being addressed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Failed after 1 month
on August 10, 2020
Posted by: Rick_1962
[This review was collected as part of a promotion.] Nice looking freezer, decent price and delivery. Unfortunately, the unit stopped cooling after a month. Looks like a problem with the auto defrost. As you can imagine, a fair bit of food was lost.
The service tech defrosted the unit. It ran for a few days and then stopped cooling again. I have no confidence in this unit to continue working properly.
A freezer should just work. This one didn't.
Do not recommend purchase.
The service tech defrosted the unit. It ran for a few days and then stopped cooling again. I have no confidence in this unit to continue working properly.
A freezer should just work. This one didn't.
Do not recommend purchase.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, Rick_1962!
Sorry to hear you had that experience with the freezer. We were able to see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Sorry to hear you had that experience with the freezer. We were able to see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very disappointed, worked two weeks before failing!
on August 26, 2020
Posted by: Ken KI5KOE
[This review was collected as part of a promotion.] I bought this about 2-1/2 mounts ago, we used it about two weeks and it started cycling through defrost / freeze cycles. Repairman diagnosis was bad compressor, but he doesn’t work on the compressors.
Awaiting replacement unit from manufacturer, will update if when the new arrives.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 15, 2020
Hi, Ken KI5KOE!
Thank you for your reaching out to us. We are sorry to hear of your experience with the freezer not cooling, and glad that your concerns have been resolved. The feedback of your experience with the freezer is certainly valuable to us as we ensure continuous improvement in our products. If this does not resolve your concerns, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your reaching out to us. We are sorry to hear of your experience with the freezer not cooling, and glad that your concerns have been resolved. The feedback of your experience with the freezer is certainly valuable to us as we ensure continuous improvement in our products. If this does not resolve your concerns, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Save your money not even worth 1 star
on August 26, 2020
Posted by: Mar 92
I thought I would replace my 35 year old freezer which still works and never needed repair. I saw this online and ordered it. It was delivered and plugged in -everything seemed fine. I waited 24 hours-loaded my food inside the new freezer-after that the temperature went from 0 to 33 then to 53— I had to put all my frozen food back into my old freezer which thankfully works. Unplugged the new freezer for a few days-decided to try again-loaded my food little at a time—day by day-once again temperature jumped up to 33 -immediately reloaded my old freezer. The freezer stays on 0 without any food in it-once it starts getting filled up it cannot maintain their temperature. Save yourself a headache-they won’t take it back even tho it is less than 2 weeks old. Waiting for a repairman to come and “fix” it-I have no confidence in this freezer.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hi, Mar 92!
Thank you for your detailed feedback. We are sorry to hear of the issue with the freezer not maintaining the temperature. We see that service has been scheduled to address your concerns. If not, feel free to reach out to us so we can see how best to help! -Katrina
Thank you for your detailed feedback. We are sorry to hear of the issue with the freezer not maintaining the temperature. We see that service has been scheduled to address your concerns. If not, feel free to reach out to us so we can see how best to help! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Perfectly Defective
on October 10, 2020
Posted by: KinCen
I ordered this product because the previous one lasted a very long time, over 10 years. This product started making noise the same day it was delivered and we thought it was a normal process. However, the noise became louder each day and then, started defrosting three days before the repair person was to repair the product. We called customer service after a week. A repair person came out weeks later and said, "We had food covering the motor," that is why this product is making noise and defrosted. It's been a week and two days and the product is still making the same noise and food is not covering the motor at the bottom of the freezer. It's not us, it's you [20.0 Cu. Ft. Upright Freezer].
Response from frigidaire.comBy Online Outreach Specialist, October 14, 2020
Hey, KinCen! We're sorry to hear that you're having this experience with your freezer.
After further review of your account, we see that you've been in touch with us regarding your concerns with the unfavorable noises and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Kindly, Courtney
After further review of your account, we see that you've been in touch with us regarding your concerns with the unfavorable noises and service has been scheduled. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Kindly, Courtney
Written by a customer while visiting frigidaire.com