Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Terrible
on September 25, 2020
Posted by: Rose2310
[This review was collected as part of a promotion.] Would never buy again bought in July 2020, stopped working. I have to wait 10 for repair person and I have a freezer full of food. Only 2 months old.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 4, 2020
Hello, Rose2310! Thank you for your review. We sincerely apologize for your experience with your freezer. Your feedback is important to us and has not gone unnoticed. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lots of Room
on September 26, 2020
Posted by: SE47
[This review was collected as part of a promotion.] The design of this freezer allows for more efficient stocking of frozen foods than other freezers we have owned!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Quality Freezer
on September 26, 2020
Posted by: VVSA78
Bought this upright freezer in July 2020 but upon first day of use it started making loud noise. Requested replacement and new freezer was delivered in Aug. 2020. However, after one month of use, the freezer broke down. It did not hold temperature and all the food I had stored in that freezer had gone bad...that's a lot of food lost. I bought this freezer to replace an old Frigidaire upright freezer that had just broken down. That old freezer lasted over 10 yrs without issue before it broke down. This latest freezer was a disappointment.
Response from frigidaire.comBy Corletta, Outreach Social Specialist , October 14, 2020
Hi VVSA78,
Thank you for your review. We are not happy to learn of your experience with the freezer not working properly. We set a high standard for ourselves, and we’re so sorry to hear this was not met. I see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Thank you for your review. We are not happy to learn of your experience with the freezer not working properly. We set a high standard for ourselves, and we’re so sorry to hear this was not met. I see you have been in touch with us regarding your concerns and service has been scheduled. If this does not resolve your issues, we’re here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
5
So big!
on October 2, 2020
Posted by: Apple Annie
[This review was collected as part of a promotion.] I am now able to stock up wit a four month supply for a family of five. So wonderful since we live thirty miles from town
Written by a customer while visiting frigidaire.com
Customer Rating
1
Extremely Disappointed
on October 6, 2020
Posted by: Richard10062020
[This review was collected as part of a promotion.] I've had this freezer just 2 weeks and already it is having issues. Interior light rarely comes on, beeping sounds and motor sounding like a running lawn mower. Extremely disappointed.
Response from frigidaire.comBy Online Outreach Specialist, October 13, 2020
Hey, Richard10062020! Thanks for bringing this to our attention.
As the issues you've described doesn't appear to be normal, we're more than happy to review to see what assistance might be available.
Please look for our email communication to you shortly. Kindly, Courtney
As the issues you've described doesn't appear to be normal, we're more than happy to review to see what assistance might be available.
Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Quit working at 4 months old
on October 15, 2020
Posted by: Cliffandcat
[This review was collected as part of a promotion.] When we received the freezer we plugged it in and it worked perfectly for 3 months. Month 4 it started blowing warmer air and eventually day 2 it was blowing hot air . Called Frigidaire they said it would be a week before a repairman would be out. It was unplugged for the week 2 days before repairman due to arrive I plugged it in, and it started working fine. No big deal this time just lost most of the fruits we've put up this summer. Butchering a beef and 2 hogs in just weeks. Sure hope this doesn't happen again
Written by a customer while visiting frigidaire.com
Customer Rating
4
So Much Room
on October 16, 2020
Posted by: citychic404
[This review was collected as part of a promotion.] We bought this to be an extra freezer in the basement. It has so much room and a clean layout. We have had a problem with the door hinge since it was delivered. When the fridge was delivered we had the way that the door opened flipped. A hinge broke and now the freezer door wouldn't close properly. They are sending out a new hinge and I'll update my review.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on October 16, 2020
Posted by: Poppa27
[This review was collected as part of a promotion.] We are extremely happy with our purchase. It looks great and is working great. The big hurdle was actually getting one.
Written by a customer while visiting frigidaire.com