Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
4
Roomy
on March 28, 2021
Posted by: Barry04
[This review was collected as part of a promotion.] Went looking for a replacement for my 17 year old 20 cu ft. Frigidaire Freezer at first hint of problems. Found no immediate availability, so ordered a similar sized replacement that would be delivered in about 3 weeks. It came in and was installed right next to existing freezer. Now, if or when the old one goes, the new one can take on all of its duty's with no delays or mad scrambles to acquire freezer space.
Written by a customer while visiting frigidaire.com
Customer Rating
5
totally the best
on March 28, 2021
Posted by: Billy V
[This review was collected as part of a promotion.] My last Frigidaire upright made it 17yrs and I'm confident this will do the same based on quality. Top shelf in every way
Written by a customer while visiting frigidaire.com
Customer Rating
3
20.0 Cu Ft. Upright Freezer
on March 29, 2021
Posted by: 20 cu ft freezer
[This review was collected as part of a promotion.] Meets my needs at this time. It was very difficult to get all the tape sticky residue off that used for shipping. The manual could be improved to assist in set up.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 6, 2021
Thank you for taking the time out to share your feedback with us on your freezer.
We’re certainly glad to hear that your freezer is currently meeting your needs, and understand your concerns about the protective tape and owner’s manual.
One of our most important goals is customer satisfaction and we will be happy to use your feedback and suggestion for future reference.
Should you ever need any assistance in the future, feel free to connect with us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST
Best Regards,
Ciara
We’re certainly glad to hear that your freezer is currently meeting your needs, and understand your concerns about the protective tape and owner’s manual.
One of our most important goals is customer satisfaction and we will be happy to use your feedback and suggestion for future reference.
Should you ever need any assistance in the future, feel free to connect with us via live chat on www.frigidaire.com Monday-Friday 8:30 am-8 pm EST or by phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Freezer Review
on March 30, 2021
Posted by: tryan7ssp
[This review was collected as part of a promotion.] I purchased this a few months ago..., the light comes on some of the time inside this freezer. Every once in awhile it will start beeping at me I have checked the door to make sure it is closed properly everything seems good beside there is ice build up at the bottom of the door that I have to continuously remove.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, April 7, 2021
Hello, tryan7ssp! Thanks for bringing your concerns to our attention. We would love to assist with addressing your concerns. At your earliest convenience, please join us via a live chat on Frigidaire.com for assistance.
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great freezer
on March 30, 2021
Posted by: Rryba
[This review was collected as part of a promotion.] I really love the freezer our old one was not frost Free and this one is.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Size would like one around 24
on March 30, 2021
Posted by: Billyjim75
[This review was collected as part of a promotion.] We purchase 1/2 of stear at a time. We are trying constantly to keep all the product on the shelf. They keep sliding forward of the shelf. It would be nice if there was like a 3' piece which could be added to the front of the shelf to hold the meat back
Written by a customer while visiting frigidaire.com
Customer Rating
1
Mrs.
on March 30, 2021
Posted by: ssc754
[This review was collected as part of a promotion.] I bought this freezer less than 3 months ago and already had to have it serviced! The serviceman said it wasn't properly insulated and the magnetic sensor at the bottom front of the freezer wasn't correctly seated. There was ice all around the fan. The interior light never came on after the second week or so that we had it.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, April 7, 2021
We hate to hear that this was your experience with your brand-new freezer, Ssc754. This is certainly never the situation we’d want you or any of our customers in, and we’re so glad you’ve already had an authorized servicer out to complete any needed repairs. If there are any questions or concerns we can help with again, please make sure to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Reliable
on March 30, 2021
Posted by: moe21
I thought Frigidarie products were reliable until I bought this new freeze In Nov, 2020 and it already broke three times. Wasted all frozen items in it and needed up throwing them away. Not reliable, waste of money.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, April 8, 2021
Hello, moe21!
We are terribly sorry to learn about your experience with the freezer. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. We see the freezer was repaired recently, if the service visit didn't resolve your concerns please reach back out to us for assistance.
-Bianca
We are terribly sorry to learn about your experience with the freezer. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. We see the freezer was repaired recently, if the service visit didn't resolve your concerns please reach back out to us for assistance.
-Bianca
Written by a customer while visiting frigidaire.com