Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Not totally satisfied
on March 22, 2021
Posted by: Mk 1
[This review was collected as part of a promotion.] Bought in January. Had problems twice now. Temperature light keeps coming on
Response from frigidaire.comBy Briana, Online Outreach Specialist, March 29, 2021
Hello, Mk 1! Thank you for your review! We are sorry to hear that you have not been satisfied with your appliance. In researching, we see where you are being assisted with your concerns. Should you need further assistance, connect with us by chatting with one of our live agents Mon-Fri, 8:30 am - 8 pm EST.-Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
working great!
on March 22, 2021
Posted by: Maru2021
[This review was collected as part of a promotion.] Very happy with our purchase, very spacious freezer!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Lots of storage room
on March 23, 2021
Posted by: ms04
[This review was collected as part of a promotion.] The freezer has a lot of room - which makes it easy to find things - only downside is I had to have it repaired one month after buying it.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, March 29, 2021
We love to hear that you’re enjoying the great spacious design of your brand-new freezer! We never want you to experience any type of failure, and we’re confident that you’ll be able to enjoy the freezer for many years to come with the repair corrections. Thank you so much for choosing Frigidaire and please make sure to let us know if you have need anything in the future! We’re here to help and available Monday through Friday between 8:30 am until 8:00 pm EST. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on March 23, 2021
Posted by: Waygu cows
[This review was collected as part of a promotion.] This is our second Frigidaire stand up freezer. We loved our first one so much we bought a second. Looking forward to harvest
Written by a customer while visiting frigidaire.com
Customer Rating
4
Plenty of Accessible Room
on March 23, 2021
Posted by: Food Storer
[This review was collected as part of a promotion.] Please note, my 4 star rating is for a product that meets all my expectations for a good product. Five Stars are reserved for products that exceed nearly all expectations. The freezer has plenty of shelfs for easy access to stored items. The front to back depth is approximately 20 inches so main shelf items should be easily accessible without significant rearranging or unloading of the freezer. The main shelving is adjustable for tall items. There are 5 door shelves that are fixed but have good spacing for storage and quick access. If you have extra tall items you may not be able to store them in the door shelves.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!
on March 23, 2021
Posted by: Happy GMA
[This review was collected as part of a promotion.] I have had the freezer for a couple of weeks and it works perfect,
Very roomy and the door has lots of space too.
Could not be happier.
Very roomy and the door has lots of space too.
Could not be happier.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Features
on March 23, 2021
Posted by: Chamon
[This review was collected as part of a promotion.] Light on when opened. My last freezer left me in the dark.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Reliable
on March 23, 2021
Posted by: Tom2020
[This review was collected as part of a promotion.] I purchase the freezer 9/3/2020. It started building up frost in November, and It started snowing in December. It has been non functional since January. In contact with Frigidaire, the problem diagnostics were: door seal (replaced), inverter board (replaced), door sensor alignment (shims installed) and now a new door seems to be required. My service organization has suggested that the door could be many weeks. They have seven other clients waiting for doors. Given the pandemic, it has cramped our life style considerably. We regret giving up our old unit for more efficiency and frost-free convenience.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 31, 2021
Hi, Tom2020!
Thank you for sharing your experience. We're sorry to hear your freezer has experienced some early issues! We understand the concerns that come with needing multiple repairs on a new appliance, and we are dedicated to ensuring you get the best resolution as soon as possible. It does look like the door will be in stock with us on Friday, so your technicians' order should be fulfilled soon! If you do need any additional assistance, please reach out to us again by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear your freezer has experienced some early issues! We understand the concerns that come with needing multiple repairs on a new appliance, and we are dedicated to ensuring you get the best resolution as soon as possible. It does look like the door will be in stock with us on Friday, so your technicians' order should be fulfilled soon! If you do need any additional assistance, please reach out to us again by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com