Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
Makes clanging noise
on September 16, 2020
Posted by: Katlen86
[This review was collected as part of a promotion.] I bought this a month ago and it is making a clanging noise
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 25, 2020
Hi Katlen86,
Thank you for making us aware of your recent experience. I regret to hear that your freezer is making a clanging noise. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your freezer is making a clanging noise. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ran 2 weeks and died.
on September 18, 2020
Posted by: tonycdh
[This review was collected as part of a promotion.] Bought this for my business about 2 months ago, and its no longer freezing. Stays at 55 degrees. I unplugged for a day and plugged it back in. Green light on floor flashes like its supposed to, but will not get below 55.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 24, 2020
Hello, tonycdh!
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer temperature not getting to the correct temperature. We have reviewed and see where service has resolved your concerns. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer temperature not getting to the correct temperature. We have reviewed and see where service has resolved your concerns. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dissatisfaction
on September 18, 2020
Posted by: Cinlou
Repaired once, waiting on 2nd repair. Told can not get replacement.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 24, 2020
Hello, Cinlou!
Thank you for your feedback. We are sorry to hear of the issue with the freezer needing repair. We see that you have in touch with us in regard to your concerns with the freezer and service has been scheduled. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the freezer needing repair. We see that you have in touch with us in regard to your concerns with the freezer and service has been scheduled. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lasted 3 months
on September 20, 2020
Posted by: Drmorgan3
I bought it 3 months ago an it broke already an they said it would be 45 days till someone can come look at it. That doesn’t help all the food I lost.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 24, 2020
Hello, Drmorgan3!
Thank you for your feedback. We are sorry to hear of the issue with the freezer needing repair. This is not what we would want for you, and we have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Thank you for your feedback. We are sorry to hear of the issue with the freezer needing repair. This is not what we would want for you, and we have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
It went completely out before2 months
on September 22, 2020
Posted by: Dame
[This review was collected as part of a promotion.] I believe that it was broke when delivered I loss all my food I over Labor day weekend
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 2, 2020
Hello, Dame! Thank you for your review. We are sorry to hear that your freezer did not function as expected. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you have been assisted with your concerns. Should you need further assistance, please contact us directly at socialcare@frigidaire.com. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality and reliability
on September 22, 2020
Posted by: Barker62
[This review was collected as part of a promotion.] After having it for two weeks, it quit freezing! Lost food!
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 3, 2020
Oh no Barker62! This is troubling to learn, thank you for reaching out to us. If you have not already had this matter resolved, please contact us directly so that we can work one-on-one for a quick resolution.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Would be Great if it worked!
on September 25, 2020
Posted by: lala21
[This review was collected as part of a promotion.] It stopped working after 2 weeks and has been HELL trying to reach someone at Frigidaire for some assistance. Don't like the way to door is made, difficult to open.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 4, 2020
Hello, Lala21! Thank you for your review. We are sorry to hear that your appliance is not working as expected. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have sent you an email regarding your concerns. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy it
on September 25, 2020
Posted by: John0102w
[This review was collected as part of a promotion.] It stoped working two weeks, and we scheduled a repair. The technician came last week and replaced fans and wires inside. Now it stops working again!
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 4, 2020
Hello, John0102w! Thank you for your review. We are sorry to hear that your appliance stopped working again after your most recent repair. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com