Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
It's HUGE....but fits nicely in my garage
on March 17, 2021
Posted by: Danaroy
[This review was collected as part of a promotion.] Huge unit. Allowed me to organize my frozen items and know exactly what we have!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and quiet operation. The movable shelves are very helpful.
on March 18, 2021
Posted by: Garystephen1234
[This review was collected as part of a promotion.] The family is very pleased with the purchase of this freeer.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on March 18, 2021
Posted by: Bretts
[This review was collected as part of a promotion.] The freezers top two shelves defrosted twice in less than four months after I bought the freezer. Had to throw away those items, not sure if I would buy a Frigidaire again. Service tech ordered a new door, will wait and see if that is the problem
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 24, 2021
Hi, Bretts!
Sorry to know you are having issues with the freezer. We are confident the servicer will be able to resolve your issue to the best of his ability. Don't hesitate to reach back out to us if you should need further assistance.
-Bianca
Sorry to know you are having issues with the freezer. We are confident the servicer will be able to resolve your issue to the best of his ability. Don't hesitate to reach back out to us if you should need further assistance.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor Design
on March 18, 2021
Posted by: Rob_in_KY
We bought this freezer thinking it was the best and would last us many years. Within the first few weeks it quit working, frozen up and stopped cooling. The store sent out a man to look at it and found it frozen. He thawed the fan and freezer out and it worked again. A month later it froze up again and stopped working. This time a service tech came out and found that the control board had a bad wire harness that was causing relays to turn off and on if you touched the harness. He replaced the control board, harness, fan tower and it worked for exactly 5 weeks and it froze up again. One of the things I noticed that I didn't mention before was when it froze up I would turn the control knob to Off, but the freezer and compressor would continue to run. This last time again, with it turned off, it continues to run. I had to unplug it to thaw the freezer again. I am thinking this unit is poorly designed and I will be replacing it soon as this is unreliable and has thawed my food out twice now. Will never buy another Frigidaire again...
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 24, 2021
Hello, Rob_in_KY!
We are terribly sorry to know you are having that experience with your freezer. Please know we make every effort to provide quality products, we will use your experience to make us better, to ensure this doesn’t happen again. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
We are terribly sorry to know you are having that experience with your freezer. Please know we make every effort to provide quality products, we will use your experience to make us better, to ensure this doesn’t happen again. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent size
on March 18, 2021
Posted by: Fruity pebbles
[This review was collected as part of a promotion.] I had been looking for a stand up freezer & this one is great!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Simple, works
on March 18, 2021
Posted by: Dannyf
[This review was collected as part of a promotion.] I bought this around 1 month ago. So far so good. Turned on, freezes my food. That's all we needed. And the Shabbos mode works very well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Big freezer
on March 18, 2021
Posted by: 129834765dudewhatsup
[This review was collected as part of a promotion.] So far this has been a great freezer. Quiet and large.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good but Needs better shelving options
on March 18, 2021
Posted by: DR464
[This review was collected as part of a promotion.] I overall am happy with the freezer. However I find that trying to organize items on the shelves are difficult. Items seem to want to slide out. Some type of front edge or baskets on the shelves would help.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, March 23, 2021
Hello DR464! Thank you for your review. We are pleased to hear that you are enjoying your unit overall. We your honest comments on your experience with the shelves. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Kiara
Written by a customer while visiting frigidaire.com