Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
This freezer makes life easier
on September 6, 2020
Posted by: CindyAZ
[This review was collected as part of a promotion.] This freezer has all the features I wanted and then some. I wanted an upright so I could finally find anything at anytime from anywhere. This fridgidaire has lots of shelves and full width door pockets not those tiny ones. The shelves are metal and there’s a big wire basket in the bottom that comes out. No flimsy plastic to break and cost a fortune to replace. It’s big. It’s quiet. It’s garage ready. The door can open in either direction. And it’s huge. I like to batch cook and do fewer trips to the grocery store but buy more when I go. I love the way it’s made life simpler and better. It’s a life changer.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working in 3 months
on September 9, 2020
Posted by: Deanna72
[This review was collected as part of a promotion.] I purchased this freezer in May and it stopped working in August. I am currently on week 3 of waiting for a repair man to get the parts for repair.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 16, 2020
Hi Deanna72, thanks for letting us know of your experience. If that happened to me, I’d be upset too. We are happy to continue working with you to ensure you have a freezer that is working as designed! If you are still waiting on a resolution, feel free to reach out to us for further assistance. You can also reach us by email at socialcare@frigidaire.com. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t get cold enough to even refrigerate things
on September 10, 2020
Posted by: Hatfay
[This review was collected as part of a promotion.] Bought this to store three lambs we had bought. It never got to freezing, even on the coldest setting. They sent a tech out to fix it, but its a “sealed” system so they can’t work on it amd will send someone else. Meanwhile we lost out meat and have a huge non working box in our garage
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 24, 2020
Hello, Hatfay. Thank you for leaving your feedback for us! I am sorry to hear the freezer is not getting cold, and this is generally not the norm. I do hope the next service visit scheduled will be able to resolves this for you. If it does not, don’t hesitate to join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible! Stopped working after two months.
on September 10, 2020
Posted by: Charlene121234
[This review was collected as part of a promotion.] I bought this in April, received it in June. It stopped working on August.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 24, 2020
Hello, Charlene121234. I am so sorry to hear about the issue with your upright freezer. We appreciate you giving us the chance to make this right with the repairs! If you need any assistance with this process, join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy with Frigidaire
on September 10, 2020
Posted by: RJI 68
I Purchased this freeze in April 2020 it came with a poorly repair scratch on the door but i took it anyway. Ice keeps forming on the inside and after many many calls they came and replace the gasket. It still forms ice ,the repairman told me that there has to be something wrong with the door and should be replaced. The fan motor was hitting something and he fix that. Also the door hinge jams to the point where i have to push hard to shut the door. They replaced the hinge twice and it broke again. I own 4 other Frigidaire products and have no problems with them. For some reason they can't except the fact that there is some wrong with this one. It's been 4 months from the date of purchase , many calls later they said that they will send another repairman but i will have to pay for the service. What happen to the to the one year warranty . They are telling me that i cause the problem because the freezer is in my garage that is attached to my house. The garage is well insulated and the doors are never open unless we take out the car. The freezer door is opened & closed maybe once a day to take out something for dinner. We have two other freezers so it's not that we are in there every five minutes. So please don't tell me that it's because the freezer is in the garage. Many people have their freezer in garages . The out come of this will determine whether or not i will recommend or purchase another Frigidaire product again. Also it is like pulling teeth trying to get them on the phone. This is the first bad review i ever wrote about any product so i hope you understand how i feel about this one.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 25, 2020
Hello, RJI 68!
Thank you for your feedback. We are sorry to hear of the issues with the freezer door and frost build-up. We have reviewed and see where the technician diagnosed that the frost build-up due to the freezer being over the recommended ambient temperature of 110 degrees Fahrenheit. If the ambient temperature goes higher than 100 degrees Fahrenheit, then the compressor will not operate properly causing issues such as frost build-up. We see that the technician has been scheduled to come and address your concerns with the hinge. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of the issues with the freezer door and frost build-up. We have reviewed and see where the technician diagnosed that the frost build-up due to the freezer being over the recommended ambient temperature of 110 degrees Fahrenheit. If the ambient temperature goes higher than 100 degrees Fahrenheit, then the compressor will not operate properly causing issues such as frost build-up. We see that the technician has been scheduled to come and address your concerns with the hinge. If this doesn't resolve your concerns, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great features
on September 14, 2020
Posted by: Kel52
I bought the online only had it a couple of weeks and now the door alarm keeps going off. We done everything to reset it and the alarm is still beeping.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 24, 2020
Hi Kel52,
Thank you for making us aware of your recent experience. I regret to hear that your freezer alarm is constantly going off. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. We appreciate the opportunity to make this right. ~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your freezer alarm is constantly going off. This is definitely not the norm, and we would like to assist. Once you are ready to move forward with service, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. We appreciate the opportunity to make this right. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
4
Poor delivery, incomplete
on September 15, 2020
Posted by: Doug32
Unit is noisy and arrived without an owners manual, this type of incomplete delivery make me wary.
Written by a customer while visiting frigidaire.com
Customer Rating
1
mine is a lemon
on September 15, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] I brought this about three months ago . At first it worked well then I noticed the food on the top shelves had defrosted and spoiled. The repairman said that the motor is out .NEED A REPLACEMENT ASAP. we had to discard spoiled food twice and I have three group homes that I am responsible for three meals and a snack daily.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, September 24, 2020
Hi Pat Parker,
Thank you for making us aware of your recent experience. I regret to hear that your freezer is not performing as expected. We always aim to deliver a great experience and are gutted when we miss the mark! Please be on the lookout for an email from me. We appreciate the opportunity to make this right. ~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your freezer is not performing as expected. We always aim to deliver a great experience and are gutted when we miss the mark! Please be on the lookout for an email from me. We appreciate the opportunity to make this right. ~Corletta
Written by a customer while visiting frigidaire.com