Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Known Factory Defect!
on August 27, 2020
Posted by: Amber437
[This review was collected as part of a promotion.] I got this to be an exclusive breastmilk fridge! I filled it top to bottom with 6 months of liquid gold shortly after buying it. (Moved milk from 3 other freezers.) Within two months it was beeping constantly, the fan stopped running, and I started panicking. I threw out groceries to save my milk! I called for service since stores are out of freezers bc of the pandemic. There’s a known factory defect where holes are in some tubing which allow hot air to be pulled into the freezer. My repair kit just arrived yesterday, and someone is scheduled to come next week to fix the issue. Otherwise, it holds a lot, and everything is easy to access. I just wish they would fix the issue before shipping them out. Praying I have no more issues!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hello, Amber437!
Thank you for your detailed review. We are sorry to hear of your experience with the freezer fan not working. We have reviewed and see that service has resolved this issue. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your detailed review. We are sorry to hear of your experience with the freezer fan not working. We have reviewed and see that service has resolved this issue. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fan cooler broke after two months
on August 29, 2020
Posted by: kevindclark21
[This review was collected as part of a promotion.] Freezer started having frost around the edge after a month of operation. The cooling fan died after another month and I had call for service repair and throughout a lot of food. The service technician had to replace the air cooling gasket and the main door seal.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 16, 2020
Hello, Kevindclark21. Thank you for leaving your feedback so we can continue to improve our appliances and your experience. I am sorry to hear about your freezer, and I’m glad you have given us the opportunity to make this right with repairs. If you ever need any assistance, don’t hesitate to join us via Live Chat on our website or at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help you! - Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Did not work
on August 31, 2020
Posted by: Not frozen
[This review was collected as part of a promotion.] We took delivery on a Friday morning after reviewing the instructions we plugged it in on Monday morning the water glass that we had place inside was still not frozen.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 9, 2020
Hello, Valued Consumer!
Thank you for reaching out to us. We are sorry to hear of the freezer not cooling properly. This is definitely not the norm, and we would like to help. We have sent you an email in regard to your concerns. For further assistance, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the freezer not cooling properly. This is definitely not the norm, and we would like to help. We have sent you an email in regard to your concerns. For further assistance, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke within a few months.
on August 31, 2020
Posted by: Donotbuy20202020
I bought this freezer in April 2020 it’s now Aug and the freezer does not work. Luckily we caught it and saved the freezer full of food. Read the reviews. Do not buy. Even if it’s the only one available. Can’t get a service tech out until Dec.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hello, Valued Consumer!
Thank you for taking the time to reach out to us. We are sorry to hear of the issue with the freezer not working. We would like to make this right and have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Thank you for taking the time to reach out to us. We are sorry to hear of the issue with the freezer not working. We would like to make this right and have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well so far, can't vouch for reliability yet.
on September 1, 2020
Posted by: jevi
[This review was collected as part of a promotion.] Have been looking for a freezer for awhile as my Kenmore broke, the replacement part is discontinued so I can't really fix it. I wanted a GE or Maytag but they were out of stock. Took chance to get Frigidaire but unsure about the brand's reliability based on past reviews.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Easy to keep organized
on September 2, 2020
Posted by: Lisa563
[This review was collected as part of a promotion.] I bought this a couple months ago and the motherboard went out and I lost my food. It's been a couple of weeks and I'm still waiting for the part. I'm so disappointed this happened.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hello, Lisa563!
Thank you for taking the time to reach out to us. We are very sorry to hear of the issue with the freezer control not working. We have reviewed and see where you concerns have been resolved. If this doesn't resolved your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for taking the time to reach out to us. We are very sorry to hear of the issue with the freezer control not working. We have reviewed and see where you concerns have been resolved. If this doesn't resolved your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Purchased in May - Circulating fan failed in August!!
on September 3, 2020
Posted by: MDLL
[This review was collected as part of a promotion.] After losing quite a bit of food we are not real happy with this freezer. Frigidaire won't replace a penny of the spoiled food. I called Frigidaire service / support the day we realized the failure requesting a service call before all of the food spoils, but the BEST they could do was to schedule a service for 2 days from the request. I attempted to escalate this request to management, but when I finally got to a "Supervisor" I was disconnected.
I was given the name and phone of the repair service but took over a day to reach them, and when we finally reached them they told us we were scheduled, not on the day Frigidaire told us but 3 days AFTER that!!
Service finally came and replaced a (silent recalled) vent tube connecting to the circulation fan. Which caused the circulation fan to freeze up and fail to circulate the cold air. So the top of the freezer was 45 degrees and the bottom 20 degrees.
2 weeks later the system is holding at the desired temp, we will see.....
I was given the name and phone of the repair service but took over a day to reach them, and when we finally reached them they told us we were scheduled, not on the day Frigidaire told us but 3 days AFTER that!!
Service finally came and replaced a (silent recalled) vent tube connecting to the circulation fan. Which caused the circulation fan to freeze up and fail to circulate the cold air. So the top of the freezer was 45 degrees and the bottom 20 degrees.
2 weeks later the system is holding at the desired temp, we will see.....
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hello, MDLL!
Thank you reaching out to us. We are sorry to hear of your experience with the freezer not cooling and also happy to hear that the issue has been resolved. We would like to take the opportunity to make this experience right, and have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Thank you reaching out to us. We are sorry to hear of your experience with the freezer not cooling and also happy to hear that the issue has been resolved. We would like to take the opportunity to make this experience right, and have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Many issues
on September 3, 2020
Posted by: tracyjo04
[This review was collected as part of a promotion.] Got our stand up freezer in May already had multiple issues with the door gasket and the freezer fan. NOT happy, I should get a new freezer not multiple repair appts. Would love for someone from Frigidaire to contact me about this.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 16, 2020
Hi, tracyjo04!
Thank you for your review. We are sorry to hear of the issue with the freezer fan and door gasket needing repair. We would like to make this right, we have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Thank you for your review. We are sorry to hear of the issue with the freezer fan and door gasket needing repair. We would like to make this right, we have sent you an email in regard to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com