Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
No light
on February 24, 2021
Posted by: Paulc519
[This review was collected as part of a promotion.] Light keeps going off. When I unplug it it works for 5 min then goes out
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 5, 2021
Hi, Paulc519!
We apologize this has been your experience with the light in your freezer and thank you for bringing it to our attention.
Please know your experience is generally not the norm and we would like to gain a little more insight to assist you.
At your convenience please reach out to us via live chat by going to www.frigidaire.com or calling us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
We apologize this has been your experience with the light in your freezer and thank you for bringing it to our attention.
Please know your experience is generally not the norm and we would like to gain a little more insight to assist you.
At your convenience please reach out to us via live chat by going to www.frigidaire.com or calling us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
We look forward to speaking with you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Large enough to meet all of our needs
on February 24, 2021
Posted by: Paisley52
[This review was collected as part of a promotion.] We had a 13cu ft freezer that was to small to meet our hurricane preparedness needs. This 20cu ft freezer is outstanding and gives us plenty of space to store food and water for our family. It is quite, great spacing for the shelves for separation of foods.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 1, 2021
Hello, Paisley52! We appreciate hearing your story. We are so glad to hear your appliance is working so well for you!
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Second time's the charm
on February 24, 2021
Posted by: bucksone
[This review was collected as part of a promotion.] First freezer arrived with dents and a broken door sensor. The second arrived undamaged and works well. Lots of room and keeps food frozen well. My only complaint is the rollers on the four corners have no locking mechanism so the freezer rolls back and forth when opening and closing it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 1, 2021
Hi, bucksone!
Thanks for sharing your story. We are happy to know you received a freezer in great condition. The freezer has anti-tip brackets located on the lower front corners of the cabinet. Please review page 7 in the Use and Care Guide for instructions on setting the brackets. If you should need further assistance, feel free to come chat with us on Frigidaire.com.
-Bianca
Thanks for sharing your story. We are happy to know you received a freezer in great condition. The freezer has anti-tip brackets located on the lower front corners of the cabinet. Please review page 7 in the Use and Care Guide for instructions on setting the brackets. If you should need further assistance, feel free to come chat with us on Frigidaire.com.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great space!
on February 24, 2021
Posted by: Ohgrate
[This review was collected as part of a promotion.] I love this freezer!! Would recommend! I use for my frozen meal business, and it’s perfect.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 2, 2021
Hi, Ohgrate! We are glad you are loving your Frigidaire. We love to know when our owners are happy!
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great product
on February 24, 2021
Posted by: MaxT
[This review was collected as part of a promotion.] This product works like a charm. We are very satisfied, so far, with the performance and features of this product. It evenly protects the food and and has lots of space to store the items we use. Again, We are very satisfied!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 2, 2021
Hello, MaxT! We are pleased to know you are satisfied with the freezer. Your freezer has many great features we are sure you will love. My favorite is the floor projected power-on indicator which lets you know at a glance the freezer is working. Please reach out if you should need anything.
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Review of Stand-up Freezer
on February 24, 2021
Posted by: DBilyeu55
[This review was collected as part of a promotion.] We bought this items to replace our 15 cu. ft. Chest Freezer which we had for 20 yrs. We have had Frigidaire before and know you have a quality product. We are still getting use to this, and only have a problem with the door not properly sealing and the alarm going off. I have tried my best to ensure that the freezer stays level to ensure a tight seal. If it continues, you will be hearing from me about possible solutions.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 2, 2021
Hello, DBilyeu55! Thanks for bringing your concerns to our attention. We suggest checking to make sure the gasket is properly seated around the door. Also, ensure that the cabinet is sitting solid on all corners. If you should need further assistance, please join us on a live chat on Frigidaire.com M-F 8:30am-8:00pm EST.
-Bianca
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
20 Cubic Foot Stand up Freezer
on February 24, 2021
Posted by: Rekraps
[This review was collected as part of a promotion.] Very nice unit. The only issue I have is the owners manual is not clear on how to anchor the freezer. It's on wheels, so it moves easily when you open the door. IMO, the front anchor pads need to be 2x larger.
Excellent value for the money.
Excellent value for the money.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , March 2, 2021
Hello, Rekraps!
Thanks for bringing your concerns to our attention. To ensure your freezer is leveled, it should be installed on a floor that is levelled and strong enough to support a fully loaded appliance. All 4 corners of the cabinet must rest firmly on the floor and the anti-tip brackets should be set in front. I hope this help, if you should need further assistance feel free to chat with us on Frigidaire.com. We are here to help!
-Bianca
Thanks for bringing your concerns to our attention. To ensure your freezer is leveled, it should be installed on a floor that is levelled and strong enough to support a fully loaded appliance. All 4 corners of the cabinet must rest firmly on the floor and the anti-tip brackets should be set in front. I hope this help, if you should need further assistance feel free to chat with us on Frigidaire.com. We are here to help!
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Let down
on February 24, 2021
Posted by: Quanta14
We bought (settled) for this during Covid not happy with it at all malfunction from the very day we bought it and what a nightmare it was to get it fixed took two months
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 5, 2021
Hello, Quanta14. We feel bad you had this experience with one of our freezers. We can understand your concerns, and your feedback is certainly valuable to us as we ensure continuous improvement in our products. Thanks again for sharing your story. Don’t hesitate to reach out to us in the future via Live Chat for anything. -Derrick
Written by a customer while visiting frigidaire.com