Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
LEMON
on August 22, 2020
Posted by: jskattebo
[This review was collected as part of a promotion.] We received this freezer on May 26th, and two months later, I nearly lost my entire haul of halibut that I brought back from Alaska because it stopped working. I had warranty come out to work on it, and it worked for a week. Parts were ordered and sent to me, but I have to wait until the end of the month for them to come back out to fix it. At this point, I wish that I had chosen another brand of freezer!
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hello Jskattebo! Thank you for reaching out to us. We are sorry to hear about this cooling issue with your freezer. We always strive to deliver quality products and hate that we’ missed the mark with you. I’d like to learn more about your service experience. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came to us broken and having a time getting it fixed. Therefore, we still have no freezer.
on August 22, 2020
Posted by: Ragnar76
[This review was collected as part of a promotion.] We purchased this freezer on July 11, 2020 and received it on August 1, 2020. When we got it, it would not get cold. Called regarding that problem and was told that a service person would be out on August 13, 2020. No one showed up. Called again and the computer hung up on me. Called again and was told that the service person would be here on August 21, 2020. The service man showed up and found that a copper pipe was broken and the freon leaked out. He has to order a new compressor. Supposedly, he will be back on August 31, 2020 to fix the freezer. Not real happy with freezer and delay in fixing it.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hi Ragnar76, thanks for letting us know of your experience. If that happened to me, I’d be upset too. Based on your response, it has been a few days from your service appointment to have the part installed. Please reach out to us if the repair didn't address your concerns. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
20 Cu BRAND NEW freezer after received it form now 1 month still not working right, my old freezer working better than this, LED keeps blinking even i ran new electric line for it own.
on August 23, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] THIS BRAN NEW FREEZER SO BADDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD
(click to see the video)
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 16, 2020
Hi Trung Mai! Thank you for your feedback. I am sorry to learn your freezer didn’t perform as expected. We see you have been in touch with us regarding your concerns with the freezer not cooling and service has been scheduled. If this did not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problems
on August 23, 2020
Posted by: Dannno
[This review was collected as part of a promotion.] Freezer stopped working and month after I bought it... It took another 3 weeks to find a service person... Then 2 weeks more to get an appointment... Still waiting for it to be fixed .
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hello Dannno, I am sorry to learn your freezer didn’t perform as expected. This is generally not the norm, and it’s definitely not what we want for you!I’d like to learn more about your service experience. If you are still waiting to have the unit serviced, send us a quick email to socialcare@frigidaire.com along with your freezer's model and serial number. I’d like to assist in solving this issue for you. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Having issues
on August 24, 2020
Posted by: CYntC
[This review was collected as part of a promotion.] I picked up freezer July 22. We noticed quickly that it had frost build up and was frost free. Warranty contacted. furst repair completed. Still having frost build up
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 16, 2020
Hello CYntC, we apologize for any disappointment your refrigerator has caused you and thank you for bringing it to our attention. This is generally not the norm, and it’s definitely not what we want for you! Be on the lookout for an email from us. We really want to make this right for you and your family. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t know isn’t working.
on August 24, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Two weeks after I got it delivered in went out. Had a hard time getting someone to repair it. Was delivered July 15 it is now August 24th I lost everything in it and now waiting to be repaired.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 15, 2020
Hi, Penni Smith!
Thank you for your feedback. We are sorry to hear of your experience with the freezer not working. We would like the opportunity to make this right. We have sent you an email in regard to your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of your experience with the freezer not working. We would like the opportunity to make this right. We have sent you an email in regard to your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
How can you trust something for 38 years that last only 3 days??
on August 24, 2020
Posted by: Bob92
[This review was collected as part of a promotion.] After 3 day stopped freezing and almost lost all the food thank goodness I still had the old freezer of 38 years so quickly put the food back into and didn't loose anything, it's good I was home and saw that famous green light blinking. Now waiting for a repair person to see what is wrong, I kind of thinking the demand is high for freezers now so they are just making them to quickly. I try to buy American this is giving me reason not to.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 15, 2020
Hi, Bob92!
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer green light blinking and not cooling. We see that you have been in touch with us and service has resolved your concerns. If this issues haven't been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issue with the freezer green light blinking and not cooling. We see that you have been in touch with us and service has resolved your concerns. If this issues haven't been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great Freezer, When it Works
on August 25, 2020
Posted by: Roebrt
[This review was collected as part of a promotion.] The freezer itself is very nice. Huge. Tons of space. However, from other reviews it seems like there was a batch of these between April 2020 and June 2020 that have a flaw. My freezer continues to not work and getting service during COVID has been impossible. Numerous calls, numerous techs not even showing up, etc. Right now in a dispute because if no one will fix the obvious problem (temperature sensor / defroster making evaporator fan freeze) then here we are.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 15, 2020
Hello, Roebrt!
Thank you for taking the time to reach out to us. We are sorry to hear of the issue with the freezer not working. We have reviewed and confirmed that service has been scheduled and will move forward to resolve your concerns. We have sent you an email in regard to your concerns. Should you need immediate assistance, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for taking the time to reach out to us. We are sorry to hear of the issue with the freezer not working. We have reviewed and confirmed that service has been scheduled and will move forward to resolve your concerns. We have sent you an email in regard to your concerns. Should you need immediate assistance, feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com