Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Stopped working 1 week old. Waiting on parts for a month.
on August 18, 2020
Posted by: FreezerWoes
[This review was collected as part of a promotion.] Waiting on parts to fix, lost full freezer full of food when1 week old freezer stopped working.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 4, 2020
Hi, FreezerWoes!
Sorry to hear you had that experience with your new freezer. We were able to see the freezer was repaired. Please reach back out to us if you need any further assistance.
Bianca
Sorry to hear you had that experience with your new freezer. We were able to see the freezer was repaired. Please reach back out to us if you need any further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer
on August 18, 2020
Posted by: hannah1234
[This review was collected as part of a promotion.] the only thing I like about this freezer is the size we had it for 2 months before the light started blinking and it was beeping, it broke down stopped working. We had to move all things out of the freezer 15 miles away to my sisters house, wait 2 months for a service call and 20 minutes after the repair man leaves it starts all over again. I HATE frigidaire I HATE THEIR SERVICE I WILL NEVER BUY THAT BRAND AGAIN
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 9, 2020
Hello, hannah1234!
Oh no! We are sorry to hear of the issue with the freezer not cooling. We have reviewed and see that the servicer has resolved your concerns. If this issue has not been resolved, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Oh no! We are sorry to hear of the issue with the freezer not cooling. We have reviewed and see that the servicer has resolved your concerns. If this issue has not been resolved, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Fan Noise
on August 18, 2020
Posted by: Cinski
[This review was collected as part of a promotion.] Have had it a month and sometimes the fan makes a horrible noise. Seems like this won't last too long.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 9, 2020
Hello, Cinski!
Thank you for reaching out to us. We are glad to know that the freezer is working well, except for your concerns with the fan noise. The condenser fan will make a sound like forced air, and is normal. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for reaching out to us. We are glad to know that the freezer is working well, except for your concerns with the fan noise. The condenser fan will make a sound like forced air, and is normal. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frosty
on August 20, 2020
Posted by: Grammyt
[This review was collected as part of a promotion.] keeps frezzing up called twice to fix it and they say we tampered with it
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 17, 2020
Hi, Grammyt!
Thank you for reaching out to us. We are sorry to hear that the freezer was not working well. We have reviewed and see where service has resolved your issue with the freezer being tool cold. If this hasn't been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear that the freezer was not working well. We have reviewed and see where service has resolved your issue with the freezer being tool cold. If this hasn't been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
20.0 Cu. Ft Upright Freezer
on August 20, 2020
Posted by: Nelinel
[This review was collected as part of a promotion.] This is the worst appliance I have ever bought! I purchased this freezer, and three weeks later, it stopped working. It took three weeks to get Frigidaire to get a reliable company out to look at it and order the part. It took another two weeks to get the company out to install the part. The new piece has been installed in the freezer for almost a week and guesses what, the fridge has stopped working four days after the new part was installed, and today is August 20, 2020. I would suggest Frigidaire pull all these freezers of the market, and no one buys it; I have not read one useful review of this product and wish I would have read them before I wasted my money on it. I will be asking Frigidaire to replace my freezer with a different model. DO NOT BUY THIS FREEZER!
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hi, Nelinel! We apologize for any disappointment your refrigerator has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we’ve missed the mark with you. I’d like to learn more about your service experience. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Waiting to exhale
on August 20, 2020
Posted by: Harcos3152
We’ve had it for a month and a service call already! blinking green light at bottom means not sealing correctly! Afraid that we might lose our contents again.Our previous freezer- same make never had a service call 5 years . We up graded for hurricane season. We have warranty but takes 3 days for technicians to come !
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, September 15, 2020
Hello Harcos3152.
We appreciate you reaching out and apologize that your experience has not been completely positive. I understand, from the service record, that the service tech was able to reset the door gasket ensuring the doors have a tight seal. We feel confident that you should not have any future concerns with the door seals.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We appreciate you reaching out and apologize that your experience has not been completely positive. I understand, from the service record, that the service tech was able to reset the door gasket ensuring the doors have a tight seal. We feel confident that you should not have any future concerns with the door seals.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Good!
on August 21, 2020
Posted by: ksims301
[This review was collected as part of a promotion.] We’re taking this product back to the store for a full refund. The freezer was defective and had ice buildup around the door. It stopped working correctly and all of the food I put in it became unthawed. Not happy with this outcome.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hello Ksims, we apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we missed the mark with you. We also regret to hear that you returned the unit. For additional help, please do not hesitate to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible freezer
on August 21, 2020
Posted by: Tobylou
I bought this 1 1/2 months ago it just broke again for the 2nd time with the same problem. The green light at the bottom starts flashing and the 2/3’s of the freezer stops working. This is ridiculous I’m scared to put anything in it. This is the worst thing I have ever bought.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 15, 2020
Hello Tobylou, I regret to hear about the issues that your freezer is displaying. This is not normal operations for the unit and it is definitely not the experience we want you to have with your new appliance. Be on the lookout for an email from us to explore the options available to restore your faith in Frigidaire. For immediate assistance, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting frigidaire.com