Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
It's been a nightmare
on August 3, 2020
Posted by: Sstockdale
[This review was collected as part of a promotion.] I bought this about a month ago for an entire beef we had processed. It got down to temp and then started beeping and the fan sounded like a jet getting ready for take off. Luckily, all I had in it at the time was a bag of ice. I called Frigidaire and they sent out a technician. He has made 2 visits and I'm hoping this will be his last. It would freeze then melt. Apparently there wasn't enough charge to keep it frozen all the time.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 18, 2020
Hello, Sstockdale!
Thank you for your feedback. We are not happy to learn that the freezer is not cooling properly. We have reviewed your file and see where service has addressed your concerns. Should the repair not address your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are not happy to learn that the freezer is not cooling properly. We have reviewed your file and see where service has addressed your concerns. Should the repair not address your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable
on August 4, 2020
Posted by: Broken2020
We purchased our Frigidaire 20 Cu. Ft. upright freezer at the end of March 2020. In the 4 months since it was purchased it has been broken for almost half of that time. The freezer continues to get ice build up in the bottom half and behind the inner wall causing the fan to quit working. The top half gets warm and thaws all of the contents inside. The local service technician has been to our house 5 times on three separate repairs. As soon as he left on his 5th visit the alert warning light activated again indicating that there is still something wrong with it. (A 4th problem in 4 months.) This new issue will require another visit to determine what is wrong with it now, ordering more replacement parts and scheduling a new service call. It will be at least another two weeks of non use of the freezer. To this point Frigidaire has refused to replace the freezer with a new one. They want to keep trying to replace parts or make adjustments on the freezer.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 20, 2020
Hello, Broken2020!
I’m sorry to hear about your experiences with the freezer. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. I was able to see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us so we can see what options are available to make this right.
Bianca
I’m sorry to hear about your experiences with the freezer. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs. I was able to see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us so we can see what options are available to make this right.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on August 4, 2020
Posted by: Gemini 66
This was the worse purchase ever, a new freezer that did not work for one week.so I just returned it after having it repaired 3 times. I will never buy another Frigidaire appliances
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 21, 2020
Hi, Gemini 66!
I’m very sorry to hear your experience with the freezer resulted in a return. I hope we can better serve your needs in the future!
Bianca
I’m very sorry to hear your experience with the freezer resulted in a return. I hope we can better serve your needs in the future!
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk
on August 5, 2020
Posted by: Wiitahd
Freezer is 1 month old. Lights blinking and no longer cooling. Unplugged unit to thaw plugged back in and it only worked for a couple days. Total waste
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 22, 2020
Hello, Wiitahd!
We are not pleased to learn about your experience with the freezer. We would like to learn more so we can quickly resolve your issue because we know you want your freezer up and running soon. Please reach out to us via Live Chat at Frigidaire.com so we can help. Our teams are available Monday-Friday from 8:30am-8:00pm EST.
Bianca
We are not pleased to learn about your experience with the freezer. We would like to learn more so we can quickly resolve your issue because we know you want your freezer up and running soon. Please reach out to us via Live Chat at Frigidaire.com so we can help. Our teams are available Monday-Friday from 8:30am-8:00pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
PLEASE RECALL
on August 6, 2020
Posted by: Grace64
[This review was collected as part of a promotion.] This freezer has the same problem all the other reviewers talk about. It has never worked right since it came out of the box. Green light flashes and it keeps beeping. Just had repair man come and guess what? It's the fan! As many problems as there are with the fan and this freezer, I don't know why the repair men don't carry some with them. It has to be ordered and will be weeks getting it. Guess I'll keep buying dry ice to keep my meat frozen until it arrives.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 25, 2020
Hello, Grace64!
I’m sorry to learn about your experience with the freezer. We were able to see the freezer was repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
I’m sorry to learn about your experience with the freezer. We were able to see the freezer was repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dud
on August 6, 2020
Posted by: mo8c
[This review was collected as part of a promotion.] I bought this freezer 4 months ago. Worked great for 2.5 months, then started making loud noises. Within a couple of weeks, beeping top 2/3 stopped freezing. Got it fixed, and a couple of weeks later same thing. I see from other reviews that I'm not the only one...
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 24, 2020
Hello, mo8c!
Thank you for your review. We sincerely apologize for your experience with your freezer not cooling. We see where you have been in touch with us in regard to your freezer and see where service has resolved your concerns. If you need further assistance, we are here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your review. We sincerely apologize for your experience with your freezer not cooling. We see where you have been in touch with us in regard to your freezer and see where service has resolved your concerns. If you need further assistance, we are here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad freezer
on August 9, 2020
Posted by: Castillo29
I bougjt this freezer on april and they deliverd on june 27. The freezer worked just one day and then get broked. The repair man came and fixit, then worked for one week and then get broked agian. The problem is that the fan its geting ice so it stop working evry three days. They are going to send me a new one but i think this model is defective....
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, Castillo29!
Sorry to hear you had that experience with your new freezer. I’m pleased to know a resolution was provided in this matter. Don’t hesitate to reach back out if you need any further assistance.
Bianca
Sorry to hear you had that experience with your new freezer. I’m pleased to know a resolution was provided in this matter. Don’t hesitate to reach back out if you need any further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
won’t cool won’t replace it Trying to fix it
on August 15, 2020
Posted by: One Junk freezer
[This review was collected as part of a promotion.] Had it almost a month now trying to get problem resolved . Will never buy another Frigidaire product again No quality control from factory terrible terrible very disappointed a customer should not have to go through all of this BS
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 2, 2020
Hello, Valued Consumer!
Thank you for your feedback. We are sorry to hear of your issue with the freezer not cooling. We have reviewed and see where service has been scheduled to address your concerns. If this doesn't resolve your issues, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are sorry to hear of your issue with the freezer not cooling. We have reviewed and see where service has been scheduled to address your concerns. If this doesn't resolve your issues, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com