Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
Problems with a new freezer
on July 14, 2020
Posted by: mary helen
[This review was collected as part of a promotion.] I am having trouble with ice forming at top around door & top of my freezer
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 30, 2020
Hi, mary helen!
I'm not pleased to learn you are having issues with your new freezer. I reviewed your file and see you were assisted with your concerns. Please reach back out to us if you need further assistance.
Bianca
I'm not pleased to learn you are having issues with your new freezer. I reviewed your file and see you were assisted with your concerns. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Ok Freezer. Keeps making a rattling sound.
on July 16, 2020
Posted by: Ericb2
[This review was collected as part of a promotion.] I bought the freezer only because it was the last one I could find. It almost immediately started making a rattling sound. It took forever to get a hold of customer service and schedule a tech to come out. Shortly after he supposedly fixed it, it started making the sound again.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 31, 2020
Hello, Ericb2!
Thank you for your review. We apologize for your experience with the freezer noise concern. We have sent an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We apologize for your experience with the freezer noise concern. We have sent an email in regard to your concerns. We look forward to your reply! If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
3 months old...supposed to get a call back for service - no call, not happy
on July 17, 2020
Posted by: Cindy5324
[This review was collected as part of a promotion.] No call back, was told 3 days tops to get a call back. Only 3 months old and have a ratchet strap holding the door closed.
No service people in my area...now what?
No service people in my area...now what?
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 31, 2020
Hello, Cindy5324!
Thanks for reaching out to us. I reviewed your file and see you have been assisted with a resolution. Please reach back out to us if you need further assistance.
Bianca
Thanks for reaching out to us. I reviewed your file and see you have been assisted with a resolution. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Went out after a month
on July 18, 2020
Posted by: rrroscoe
[This review was collected as part of a promotion.] Stopped working after a month. Defrost motor and circuit board needs to be replaced. Still waiting for parts.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 5, 2020
Hi, rrroscoe!
I hate to hear that the freezing stopped working within a month. I reviewed your file and see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
I hate to hear that the freezing stopped working within a month. I reviewed your file and see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quickly broke
on July 19, 2020
Posted by: Wisernow2
After 6 weeks, freezer malfunctioned
Waited 1 week for replacement part. Lost $ on spoiled food.
Waited 1 week for replacement part. Lost $ on spoiled food.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 4, 2020
Hi, Wisernow2!
We are not pleased to learn about your experience with your new freezer but I’m happy to know we were able to get the unit back working. Please reach back out to us if you need further assistance.
Bianca
We are not pleased to learn about your experience with your new freezer but I’m happy to know we were able to get the unit back working. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 months of use
on July 20, 2020
Posted by: momma2many
[This review was collected as part of a promotion.] We (family of 7) got two months of good use from this freezer (4/20 - 6/20) before I woke up one morning to the green light blinking, the alarm beeping and my food already thawed (frigidaire does not pay for food/money lost). Called customer service that day (6/29/20) and have been told four times now that a supervisor will be calling me back about a service technician visit and have never gotten a call back. Latest call (on 7/17/20) I was told that my account had been sent to replacement review on 7/15 and that I should have a call within 5-7 days about what store will provide a replacement and when they will be delivering...here's to hoping that I actually get a call back this time and Frigidaire takes care of this matter!
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 8, 2020
Hello, momma2many!
I apologize for any matters you have experienced due to the freezer not working properly. I reviewed your file and see a resolution was provided in this matter. Please reach back out to us if you need further assistance.
Bianca
I apologize for any matters you have experienced due to the freezer not working properly. I reviewed your file and see a resolution was provided in this matter. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Customer Service nightmare
on July 22, 2020
Posted by: ADKitchen
Pro's: - Ordered on June 9th- Arrived June 17th as communicated. Delivery was smooth and delivery guys were professional- - Nice size and fits a lot of items Con's: - July 1st we had a service call that took 45 minutes to schedule. At which time I explained the door is not staying closed properly and appears to be the rubber seal. When the service tech arrived I was so happy to see him until all he did was confirm something was wrong with the seal and suggested to maybe not have as much stuff on the door and really "slam the door closed". Wish I was kidding :( Final results... He will have the part ordered and "we'll be in touch" - Well it's now July 20th and still haven't heard from anyone. I just tried calling customer service only to have a recording tell me that "due to the high volume of calls at this time, my call couldn't be taken. Good bye" Hard to recommend when it's only been in use for two weeks and requires duck tape to keep the door closed. Can't afford to loose the product currently in there.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 10, 2020
Hi, ADKitchen!
Thanks for sharing your experience with us. I’m not pleased to learn about your issues with the freezer. I reviewed your file and see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance. The best way to reach us is via chat at Frigidaire.com Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for sharing your experience with us. I’m not pleased to learn about your issues with the freezer. I reviewed your file and see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance. The best way to reach us is via chat at Frigidaire.com Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't work
on July 23, 2020
Posted by: Not a happy purchaser
[This review was collected as part of a promotion.] The freezer has not worked since I bought it 4 weeks ago. Accessing Frigidaire customer service is very tedious. It awaits parts that have been on order for 11 days.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 10, 2020
Hi, Not a happy purchaser!
I’m not pleased to learn about your issues with the freezer and would love to make sure this matter is resolved. Be on the lookout for an email from me shortly.
Bianca
I’m not pleased to learn about your issues with the freezer and would love to make sure this matter is resolved. Be on the lookout for an email from me shortly.
Bianca
Written by a customer while visiting frigidaire.com