Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
warranty call already
on July 4, 2020
Posted by: brookst
[This review was collected as part of a promotion.] We had trouble from the beginning. Already have a warranty repair coming. The size is great, lots and lots of space but very disappointment with the repair we are already having to do after just a few days of purchase.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 20, 2020
Hello, brookst!
We are not pleased to hear about your issues with the freezer. I reviewed your file and see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
We are not pleased to hear about your issues with the freezer. I reviewed your file and see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 3 weeks
on July 5, 2020
Posted by: CJman
[This review was collected as part of a promotion.] Not a good product. Was working for 3 weeks and not won’t stay frozen, high temp alarms constantly, turned on and off, followed troubleshooting instructions. Plan for warrantee replacement ASAP!!!!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hello, CJman!
I’m not pleased to hear the freezer stopped working after 3 weeks. I reviewed your file and see your concerns are being addressed. Please reach back out to us if you need further assistance.
Bianca
I’m not pleased to hear the freezer stopped working after 3 weeks. I reviewed your file and see your concerns are being addressed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 2 weeks.
on July 6, 2020
Posted by: Adryan
[This review was collected as part of a promotion.] It broke after 2 weeks. It does not froze, the alarm constantly alarming for high temperature. I don’t recommend.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hi, Adryan!
I’m disappointed to learn the freezer stop working after 2 weeks, please know we make every effort to manufacture quality products. I reviewed your file and see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
I’m disappointed to learn the freezer stop working after 2 weeks, please know we make every effort to manufacture quality products. I reviewed your file and see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke 2 weeks after receiving it and still broken 4 months later
on July 6, 2020
Posted by: Kimberly34566
[This review was collected as part of a promotion.] My freezer broke 2 weeks after receiving it. It has been “fixed” twice and is broken AGAIN. I have owned it for 4 months and still do not have a working freezer. Frigidaire refuses to replace it and instead wants to keep trying to fix the problems with it. The entire experience has been absurd!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hi, Kimberly34566!
I’m not pleased to learn about your issues with the freezer and apologize for any matters you have experienced due to the freezer not working properly. Under the terms of the warranty provided, we will attempt to repair the appliance back to proper working order. On rare occasions, it may take more than one attempt. I would love to make sure you are being properly assisted and will be reaching out to you shortly.
Bianca
I’m not pleased to learn about your issues with the freezer and apologize for any matters you have experienced due to the freezer not working properly. Under the terms of the warranty provided, we will attempt to repair the appliance back to proper working order. On rare occasions, it may take more than one attempt. I would love to make sure you are being properly assisted and will be reaching out to you shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Really bad product, poor service
on July 7, 2020
Posted by: NRSi
I bought it two months ago and it worked for 15 days. It died after that. The maintenance company came, didn't have parts, came two weeks later, fixed the part, the freezer still doesn't work. Meanwhile the maintenance company when called up after an hour later asked me to get a new ticket. Spare yourself pain and don't buy this.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 20, 2020
Hello, NRSi!
Thank you for your review. We are sorry to learn of the issue with freezer and the repair process. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should the repair not address your concerns, please do not hesitate to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to learn of the issue with freezer and the repair process. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours for future reference. Should the repair not address your concerns, please do not hesitate to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
4
My Review for 20.0 Cu. Ft Upright Freezer
on July 7, 2020
Posted by: Busuz
[This review was collected as part of a promotion.] It is ok. Though it had fan issues and made loud crazy weird noise when it was installed and then the installers opened it and fixed it but asked that we contact the seller. After they left, the crazy noise started again. We called the seller who directed us to the appliance hospital and it took a week for them to come fix it.
Was surprised that a brand new freezer would have such issues. They need to check their appliances before they sell them.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy
on July 10, 2020
Posted by: rambos
[This review was collected as part of a promotion.] Noisy already , only in use for 2 months, still keeps everything cold
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 23, 2020
Hi, rambos!
Thank you for your feedback. We are happy to know the freeze is working well, except for the noise concern. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! Should you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We are happy to know the freeze is working well, except for the noise concern. We will be happy to document your feedback for our design teams, in hopes we can better serve your needs in the future! Should you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Stopped working after 3 days
on July 12, 2020
Posted by: Dana1987
[This review was collected as part of a promotion.] Stopped working after 3 days after 4 weeks it is now fixed crossing fingers.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 24, 2020
Hi, Dana1987!
We are not pleased to learn the freezer stopped working so soon but glad to know our service technician was able to resolve the issue. Please reach back out to us if you need further assistance.
Bianca
We are not pleased to learn the freezer stopped working so soon but glad to know our service technician was able to resolve the issue. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com