Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Unit started making noise first week then failed
on June 22, 2020
Posted by: LanceC
We bought this a few months ago. First week it was making a loud noise. After 3 weeks it failed. Took two weeks to get them to come fix it under warrantee but now can't get the part. Been down for 3 weeks. I had to go boy another freezer for all our food.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 30, 2020
Hello, LanceC!
Thank you for your feedback! We are very sorry to hear about the experience with your freezer. We have sent you an email regarding your concerns. I look forward to your reply! -Katrina
Thank you for your feedback! We are very sorry to hear about the experience with your freezer. We have sent you an email regarding your concerns. I look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst
on June 30, 2020
Posted by: Debrat61
I bought this three months ago. And it has quit, lost all my meat in freezer. Call Frigidaire on Sunday they tell me someone will be out here Tuesday June 30th. No one shows up , I call them they tell me no appointment till Thursday July 2nd. Mean while my dryer is sitting outside so man could fix freezer. So now have no freezer or dryer.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 13, 2020
Hello, Debrat61!
We apologize for any matters you have experienced due to your freezer not working properly. If the current service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
We apologize for any matters you have experienced due to your freezer not working properly. If the current service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nothing but trouble
on June 30, 2020
Posted by: R Duncan
[This review was collected as part of a promotion.] Bought this freezer about a month ago. Last week we had a service man out because the fan quit working due to ice build up and it was no longer freezing. He fixed it. It ran for 5 days. Today the freezer has stopped freezing once again. I can’t trust this unit enough to fill it up like I planned to. If I could give zero stars I would.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 15, 2020
Hello, R Duncan!
We sincerely apologize for any matters you have experienced due to the freezer not working properly. We would love to make sure this matter is resolved, please be on the lookout for an email from us shortly.
Bianca
We sincerely apologize for any matters you have experienced due to the freezer not working properly. We would love to make sure this matter is resolved, please be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
If I could give it less than one star I would.
on July 1, 2020
Posted by: Devastated15
The product stops working less than a week after plugged in. Frigidaire makes you jump though hoop, does not compensate you for the food lossage, and schedules a repair for a week later. Buyer beware!!!!! Horrible service and product.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 13, 2020
Hello, Valued Consumer!
Thank you for your review! We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service has addressed your concerns. Should you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your review! We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service has addressed your concerns. Should you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Questionable operation
on July 2, 2020
Posted by: db_bill
[This review was collected as part of a promotion.] We ordered our freezer and had it delivered on 4/8/20 then by 6/11/20 the freezer lost the ability to cool. Before it stopped cooling properly we noticed a scrubbing noise from the internal fan and slow increase in temperature, which we thought might just be some ice or something that was on a fan blade, however, we found this to be absolutely wrong. The issue turned out to be that the fan was in a frozen pool of defrost water. The tech called Frigidaire to get direction and was told there was a retrofit kit for the issue and that part was backordered. It only meant that our new freezer would sit unplugged for 2 weeks. The kit finally arrived and was an extra piece of insulation tape and part without a hole as it was supposedly venting warm air into the fan that would freeze and not melt out in the defrost. If this is a big enough problem to have a retrofit kit then it would have made sense for Frigidaire to have proactively arranged the repair instead of having a full freezer of food that failed.
I can truly say that at this point I don't know if that fixed the issue or if we will again have a full freezer in a couple of months to have the same issue. I do not trust this freezer and would recommend anyone purchasing one verify theirs has the retrofit kit or is built after they fix the original issue. The customer service folks in chat and on the phone could not even tell us when to expect the backordered kit for our 2 month old freezer.
I can truly say that at this point I don't know if that fixed the issue or if we will again have a full freezer in a couple of months to have the same issue. I do not trust this freezer and would recommend anyone purchasing one verify theirs has the retrofit kit or is built after they fix the original issue. The customer service folks in chat and on the phone could not even tell us when to expect the backordered kit for our 2 month old freezer.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, db_bill!
Thanks for bringing your concerns to our attention. We are not pleased to learn about your issues with the freezer, but we are happy to hear the issue was resolved. Please reach out to us if you need further assistance.
Bianca
Thanks for bringing your concerns to our attention. We are not pleased to learn about your issues with the freezer, but we are happy to hear the issue was resolved. Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broke after just over 1 month ...
on July 13, 2020
Posted by: BrandonK
[This review was collected as part of a promotion.] It was perfect and worked great for the first 30 days or so but then just completely stopped cooling. We were told to make sure the gasket was sealed correctly at first and we did and that was fine but it kept getting worse. We have a repair person coming today (after waiting 2.5 weeks and losing quite a bit of food that went bad). Crossing our fingers they can fix it and it won’t be an issue again. Just a little FYI also, our unit has been perfectly level the entire time we have a level sitting on top of it to make sure so that was never what caused the issue.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 27, 2020
Hello, BrandonK!
We are not pleased to learn about your issues with the freezer. Please know we make every effort to manufacture quality products. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
We are not pleased to learn about your issues with the freezer. Please know we make every effort to manufacture quality products. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not a Fan
on July 14, 2020
Posted by: Bnewt001
[This review was collected as part of a promotion.] Bought this a few months ago. Two months in and fan stops circulating. Techs showed up promptly, and it was a problem they said the company knew of because they actually put out a kit to fix it. A seal was bad, allowing moisture into the motor, freezing up the fan and not letting air circulate. Why would a company sell a product that could cost their customers hundreds of dollars?
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 28, 2020
Hello, Bnewt001!
I’m disappointed to learn about your experience with the freezer. Please know we make every effort to manufacture quality products. I was able to see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
I’m disappointed to learn about your experience with the freezer. Please know we make every effort to manufacture quality products. I was able to see the unit was repaired. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not even a month old
on July 20, 2020
Posted by: Kathyrn23
Got this freezer to stock up on freezer things. Since going to the store was harder to get to. Wanted to be able to store more freezer things. Well the top shelf stop working my food thawed out. Then the door food completely unthawed. Then the 2nd drawer now the 3rd row. Not even a month into my freezer. Waiting on a repair person to come fix my problem. Hopefully i dont loose all my food it worth more then the 300 allowance. So frustrating!!!!! Not cool frigidaire... not cool...
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 5, 2020
Hello, Kathyrn23!
Thank you for your feedback. We are not happy to learn you were experiencing issues with your freezer. We have reviewed your file and see where service has addressed your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback. We are not happy to learn you were experiencing issues with your freezer. We have reviewed your file and see where service has addressed your concerns. If you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com