Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
Loved it until started to sound
on June 22, 2020
Posted by: Review1111
I purchased this freezer in May. And it was working really good until recently when it started to make a sound like a fan.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 1, 2020
Hi, Review1111!
Thanks for your feedback. We are not pleased to learn about your issues with the freezer. We were able to see service was scheduled to address your concerns. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Thanks for your feedback. We are not pleased to learn about your issues with the freezer. We were able to see service was scheduled to address your concerns. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked 2 days
on June 25, 2020
Posted by: James1985
I bought this a month ago, still waitin for repairs
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 6, 2020
Hi, James1985!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. We have contacted you in regards to your concerns. We look forward to your reply! -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. We have contacted you in regards to your concerns. We look forward to your reply! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Poor quality
on June 26, 2020
Posted by: myall4thelord
[This review was collected as part of a promotion.] We had to call for a repair technician within the first three weeks. While waiting on repair the freezer failed and we lost 75% of our frozen food.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 10, 2020
Hi, myall4thelord!
Thanks for taking the time to provide your feedback. We are not pleased to learn about your experience with the freezer. We were able to see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Thanks for taking the time to provide your feedback. We are not pleased to learn about your experience with the freezer. We were able to see the unit was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer died too young
on June 26, 2020
Posted by: Gary7379
[This review was collected as part of a promotion.] This freezer lasted about 1 month when it stopped cooling. After a call to Frigidaire and to two authorized repair shops an appointment was made for a technician to look at it 10 days in the future. At that time it was determined that the fan and evaporator were shot (in a brand new freezer) and needed to be replaced. No parts in stock do they had to be ordered and wait another 7 days. The new parts were installed and the freezer appears to be working again. I’m going to wait at least A week before putting anything i the freezer. I’ve lost too much food already.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 8, 2020
Hello, Gary7379!
We apologize for any matters you have experienced due to your freezer not working properly. We are pleased to know the issue was resolved. Please reach back out to us if you need further assistance.
Bianca
We apologize for any matters you have experienced due to your freezer not working properly. We are pleased to know the issue was resolved. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
FAILED - STOPPED COOLING IN 2-MONTHS
on June 30, 2020
Posted by: SaiT
[This review was collected as part of a promotion.] I bought this 20Cu.Ft. upright Freezer in March 2020 and after 2-months it stopped cooling and all of my food stocked during COVID-19 de-frosted! Had high-temp alarm and it reset after plugging it back again, but stopped cooling afterwards. The main reason for buying this is for ease in access to the stored food as compared to the chest style freezer. Called warranty company and faced delays in scheduling a repair visit from beginning of June and now finally have an appointment on July 7th 2020. Hopefully it will be fixed and works well after this 1-year manufacturer warranty repair!!! Glad that I signed up for extended warranty too! I had a high opinion regarding the Frigidaire brand but now it is definitely making me have second thoughts about the quality of Frigidaire products.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 16, 2020
Hello, SaiT!
We apologize for any matters you have experienced due to the freezer not working properly. Unfortunately, due to COVID-19 we have been experiencing service delays. I reviewed your file and see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
We apologize for any matters you have experienced due to the freezer not working properly. Unfortunately, due to COVID-19 we have been experiencing service delays. I reviewed your file and see the freezer was recently repaired. If the service visit didn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after 1 day
on July 1, 2020
Posted by: Jeff Do
[This review was collected as part of a promotion.] The repair may needs to come fix it after 1 day of use
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, July 13, 2020
Hi, Jeff Do!
Thank you for your feedback. We sincerely apologize for your experience with your freezer. Should the repair not address your concerns, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thank you for your feedback. We sincerely apologize for your experience with your freezer. Should the repair not address your concerns, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poorly designed!
on July 2, 2020
Posted by: 00001
[This review was collected as part of a promotion.] The new system has some flaws in it as I have had it for 3 months now and it has frozen over 3 times. The warranty to replace the item does not kick in until there is at least 3 service calls - I have had 2.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hi, 00001!
Thanks for taking the time to provide your feedback. We are not pleased to learn about your issues with the freezer. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Please reach back out to us if you need further assistance.
Bianca
Thanks for taking the time to provide your feedback. We are not pleased to learn about your issues with the freezer. Please know we make every effort to manufacture quality products and your feedback will not go unnoticed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
2
One month old and lost temperature
on July 4, 2020
Posted by: RogerFIL
I bought his about one month ago and we just bought Alaskan fish and 1/8 of a beef cattle and the unit started icing up and the green light started blinking. It is the 4th of July and the freezer temp did not recover so we had to take everything out and put as much as we could in our refrigerator freezers. Fortunately our daughter lives nearby and could fit the rest in her freezer. Need to contact the warranty dept. looks like others have had the same issue.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 16, 2020
Hi, RogerFIL!
I apologize for any matters you have experienced due to the freezer not working properly. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I apologize for any matters you have experienced due to the freezer not working properly. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com