Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
Working great for me!
on June 1, 2020
Posted by: Vettescca
[This review was collected as part of a promotion.] I have seen many negative reviews on this freezer and I was concerned about this purchase, but was the only freezer available at the time. I’ve had this for about a month now and everything is been perfect, will update if things change.
Written by a customer while visiting frigidaire.com
Customer Rating
1
The compressor broke after just 10 days
on June 9, 2020
Posted by: Matt20201980
[This review was collected as part of a promotion.] The compressor broke are just 10 days. The cold setting on the recommended setting the whole time. Warranty repair came out and deemed it non-repairable. I am waiting the the replacement center to contact me about a new freezer
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 15, 2020
Hello, Matt20201980!
Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy
on June 9, 2020
Posted by: RonnieM
My freezer broke after a month. Technician came and said needs a Oty after a month???? Said he will come back but it’s been a week. Garbage freezer, even worse service.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 17, 2020
Hello, RonnieM!
Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your freezer not working properly. Based on the information provided, we were unable to locate any contact with us or service requests pertaining to your concerns. To ensure you are being properly assisted, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for bringing your concerns to our attention. We apologize for any matters you have experienced due to your freezer not working properly. Based on the information provided, we were unable to locate any contact with us or service requests pertaining to your concerns. To ensure you are being properly assisted, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not impressed
on June 12, 2020
Posted by: vickieb52
[This review was collected as part of a promotion.] Top shelf too low, should be able to place it higher. Bottom shelf over basket too high, should be able to set it lower. Only four shelves, to make it more usable and easier to organize should have more. Seal on bottom of door keeps coming loose, so you can't shut door, have to get down and push it back in place on a regular basis.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 18, 2020
Hi, vickieb52!
Thank you for your review! I have reviewed your file and see where an agent was able to address your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review! I have reviewed your file and see where an agent was able to address your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy!
on June 15, 2020
Posted by: bjcopeland
[This review was collected as part of a promotion.] My husband and I purchased this freezer about a month ago. It has not worked properly since it was plugged in. We have been waiting on repair service on a )brand new freezer.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 23, 2020
Hello, bjcopeland!
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and completed. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Thanks for providing your feedback. We are not pleased to hear you are experiencing issues with your freezer. I reviewed your file and see where service was scheduled to address your concerns and completed. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Junk! Worst purchase I have ever made.
on June 17, 2020
Posted by: Gloww
The freezer was delivered a month ago and it has broken twice. I lost all of my food TWICE! Frigidaire is selling a defective product . Once you purchase this lemon, you are stuck with it. Do not purchase! All Frigidaire does is send a repairman. They do not reimburse you for any of the food that you lose when this piece of junk breaks.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 23, 2020
Hello,Gloww!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dead in less than a month
on June 21, 2020
Posted by: Mellissa74
I had it less than 3 weeks when it died. Customer service takes 30 min to speak to someone if they don’t hang up on you repeatedly. Set a date and time for repairs. No one showed and agency didn’t have service order sent to them. I lost all my food and still don’t have a working freezer. Very disappointed.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 1, 2020
Hello, Mellissa74!
Thanks for reaching out to us regarding your concerns. We are not pleased to hear about your experience with the freezer. We were able to see the unit was recently repaired. If the service visit didn’t resolve your issue, please reach back out to us for assistance.
Bianca
Thanks for reaching out to us regarding your concerns. We are not pleased to hear about your experience with the freezer. We were able to see the unit was recently repaired. If the service visit didn’t resolve your issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
4
Meets Expectations
on June 21, 2020
Posted by: JayNora
[This review was collected as part of a promotion.] So far I have been very happy with this freezer. Like the green status indicator, strong shelves, and quietness operation.
Written by a customer while visiting frigidaire.com