Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Broke within 3 weeks.
on May 22, 2020
Posted by: DRO3341
[This review was collected as part of a promotion.] My freezer broke within 3 weeks. When I called Frigidaire for the warranty, the message said "we can't take your call right now... click". Can't get through to Frigidaire. Called a repair company. They said I need a part. They are trying to get the part--no reponse from Frigidaire. Still waiting for the part 3 weeks later.
Response from frigidaire.comBy Briana, Online Outreach Specialist, June 1, 2020
Hello, DRO3341! Thank you for your feedback! We sincerely apologize for your experience with your freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked for three days
on May 22, 2020
Posted by: Tigatgu
[This review was collected as part of a promotion.] Bought in April 2020 from HD. It worked for three days and then stopped cooling. Wasted a lot of food. Making arrangement for a return took a lot of time. Will not buy again.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 1, 2020
We appreciate you taking the time out to share your experience with us and bring your concerns to our attention, Tigatgu!
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on your review, we understand that you have returned your purchase, and hope you will have a better experience with us in the future.
Kindly,
Ciara
Please know that we make every effort to manufacture quality products, and your experience does not go unnoticed for continuous improvement.
Based on your review, we understand that you have returned your purchase, and hope you will have a better experience with us in the future.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice freezer but had to have it repaired
on May 22, 2020
Posted by: Warranty User
[This review was collected as part of a promotion.] I bought this freezer a month ago and the top half of the freezer was melting. I had to get a service call for the freezer but as you can imagine during this pandemic that was not easy to do. Frigidaire did send one of their service technicians over finally and they were able to repair the issue but it is unfortunate that a new unit would have an issue. The service tech said he Address the problem by making a small modification to the party question and that should not have a problem going forward but what about all the people that have a new freezer without this modification? Now that it’s repaired I love it, hopefully no one will experience my issue
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 29, 2020
Hello, Warranty User.
Thank you so much for being this to our attention. I completely understand your concerns regarding this matter. I am happy we were able to get a service technician out to you and have this matter resolved. I apologize you had this experience. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you so much for being this to our attention. I completely understand your concerns regarding this matter. I am happy we were able to get a service technician out to you and have this matter resolved. I apologize you had this experience. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on May 22, 2020
Posted by: Tracyb749
[This review was collected as part of a promotion.] I bought this product a month ago and the fan went out in the first couple days and still cannot get a replacement part
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 1, 2020
Hello Tracyb749.
Sorry to hear this hasn’t been handled yet. We thank you for your patience while the repair is being completed. With the active pandemic, we have experienced longer wait times with service and customer service.
If you need immediate assistance, live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Kindly, Anna
Sorry to hear this hasn’t been handled yet. We thank you for your patience while the repair is being completed. With the active pandemic, we have experienced longer wait times with service and customer service.
If you need immediate assistance, live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30 am-8:00 pm EST.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Pure Junk
on May 25, 2020
Posted by: Chickenlady
Bought 2 and both are defective. One quit working after 2 days and the other makes a horrible grinding noise everytime I open the door. Fridgadair gave no assistance.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 2, 2020
Hi, Chickenlady!
Thanks for sharing your experience. We're sorry to hear of the issues you have encountered! According to the information on file, we were able to provide a resolution for you. If you have any questions, please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. We're sorry to hear of the issues you have encountered! According to the information on file, we were able to provide a resolution for you. If you have any questions, please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Already has been fixed once five days ogo.
on May 25, 2020
Posted by: Got junk
Bought it in April. Had problems after a few days. Had fixed supposedly. Put food back in after three days. Day five not working. Sorry I purchased a Frigidaire. Should have gotten a brand made in America
Response from frigidaire.comBy Ashton, Online Outreach Specialist, June 2, 2020
Hello!
Thank you for sharing your experience. We're sorry to hear it has not been altogether positive! According to the information on file, we are in the process of assisting with repairs. Thank you for your patience! Additionally, this particular freezer was manufactured in Anderson, SC, but all of our factory locations follow strict quality control guidelines to ensure our appliances work well right off the line. If you have any questions regarding your repair, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear it has not been altogether positive! According to the information on file, we are in the process of assisting with repairs. Thank you for your patience! Additionally, this particular freezer was manufactured in Anderson, SC, but all of our factory locations follow strict quality control guidelines to ensure our appliances work well right off the line. If you have any questions regarding your repair, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don't do it
on May 28, 2020
Posted by: 100Overit
Bought this freezer 6 weeks ago and it will not hold a temp. Placed it on the highest setting and still doesn't freeze, call Customer Service (which was a nightmare) as it is covered by a warranty. The 1st place they schedule to fix it doesn't service my area but they never called to tell me that that appointment was canceled, 2nd appointment with a different company stated they came out but never did. Now i have to call Frigidaire AGAIN to get this brand new garbage fixed... At this point i just want to return it and buy a GE.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , June 12, 2020
Thank you for sharing your experience regarding your freezer, our customer service as well as the service providers scheduled to complete the repair. Please understand you matter to us, and we want to make sure you are taken care of as quickly as possible. We have sent you an email to see what we can do. To reach us immediately, Live Chat with us at Frigidaire.com. We are available from 8:30 am to 8 pm EST Monday through Friday. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Annoying buzz
on May 29, 2020
Posted by: Phil2595
Almost immediately starting hearing this annoying buzz that others have mentioned.
Determined it was coming from the roller assembly at the right rear of the unit.
Stopped the noise by placing shims under the freezer to stop the roller from contacting the floor. Seems to me this is a design flaw in the roller assembly.
Determined it was coming from the roller assembly at the right rear of the unit.
Stopped the noise by placing shims under the freezer to stop the roller from contacting the floor. Seems to me this is a design flaw in the roller assembly.
Response from frigidaire.comBy Online Outreach Specialist, June 5, 2020
Hello, Phil2595!
Thanks for your review. We are not pleased to hear about your concerns with the freezer but happy to hear you was able to resolve the issue. You may hear a buzzing or vibrating noise depending on the type of flooring the unit is installed on or if the cabinet is not leveled. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Thanks for your review. We are not pleased to hear about your concerns with the freezer but happy to hear you was able to resolve the issue. You may hear a buzzing or vibrating noise depending on the type of flooring the unit is installed on or if the cabinet is not leveled. If you need further assistance, please feel free to contact us via chat at Frigidaire.com or by phone at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com