Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Lemon
on April 29, 2020
Posted by: artv40
Worst Freezer I have ever bought. Lasted three days and had problems with the compressor. It started making a terrible rattling and loud noise. Even the repairman told me that the compressor would not last. Finally had to get my money back.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 4, 2020
Hi, Artv40!
We apologize that this has been your encounter with your freezer. We always aim to deliver quality products and hate that we missed the mark with you.
Please know that we will be sharing your experience with our product development team for continuous improvement.
Based on your review, we understand that you may have returned your purchase, and hope you will have a better experience with us in the future.
Kindly,
Ciara
We apologize that this has been your encounter with your freezer. We always aim to deliver quality products and hate that we missed the mark with you.
Please know that we will be sharing your experience with our product development team for continuous improvement.
Based on your review, we understand that you may have returned your purchase, and hope you will have a better experience with us in the future.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Repair Needed
on May 2, 2020
Posted by: adj1
[This review was collected as part of a promotion.] My purchase date was 26 days before a repairman came to fix my NEW refrigerator.! Stupid company for advocating a purchase without apparent quality control .
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 5, 2020
Hello, Adj1
Thank you for connecting with us. I apologize for your experience with your appliance. I am happy to learn our service technician has completed the service request. Please reconnect with us should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for connecting with us. I apologize for your experience with your appliance. I am happy to learn our service technician has completed the service request. Please reconnect with us should you need additional assistance. You can reach our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Needs Work
on May 9, 2020
Posted by: simmons58
[This review was collected as part of a promotion.] I bought this a month ago and it's still not working correctly.
Response from frigidaire.comBy Briana, Online Outreach Specialist, May 15, 2020
Hello, Simmons58! Thank you for your review. We are sorry to hear that your freezer is not working correctly. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. We would like to learn more about your concerns. For further assistance, please feel free to chat with us online or contact us via phone at 800-347-4432 M-F, 8:30 am- 8:00 pm, our team will be happy to assist you further. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unit has a design flaw
on May 15, 2020
Posted by: HedarA
This unit either was not tested before it got shipped to me or it has some sort of a design flaw, and has not worked even five days altogether without the repair man coming in to fix it.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 21, 2020
Hi, HedarA!
Thanks for sharing your experience. We're sorry to hear you experienced issues with your freezer so soon! According to the information on file, we were able to provide a resolution for you. If you have any questions or further concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. We're sorry to hear you experienced issues with your freezer so soon! According to the information on file, we were able to provide a resolution for you. If you have any questions or further concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on May 16, 2020
Posted by: Anonymous
This product acts like it is running, but will not freeze, though the temp is all the way up to coldest. I'm very disappointed.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 26, 2020
Hi, Cherryl Lawson!
We apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we missed the mark with you.
So that we are able to properly assist you and address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We apologize for any disappointment your freezer has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we missed the mark with you.
So that we are able to properly assist you and address your concerns, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after 12 days
on May 19, 2020
Posted by: capture7
[This review was collected as part of a promotion.] ok- need to write this review and the site is annoying - the freezer quit working after 12 days and now waiting over a week to get fixed, Phone system made to keep people out.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 27, 2020
Hi, Capture7!
Thank you for reaching out with your concerns; we're sorry to hear there has been a delay in your repair! I was able to contact your technicians today for an update, and they confirmed that the part arrived and was installed this morning. If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for reaching out with your concerns; we're sorry to hear there has been a delay in your repair! I was able to contact your technicians today for an update, and they confirmed that the part arrived and was installed this morning. If you have any further concerns, feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
new and doesn't work
on May 20, 2020
Posted by: diboo
Second fridgidare appliance we have bought in last 6 months that doesn't work! Fan motor out in first week of buying freezer and double ovens didn't have timer and oven temperature sound built in! 40 minutes on hold !! No quality control obviously
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 28, 2020
Hi, Diboo!
Thanks for sharing your experience. We're sorry to hear it has not been entirely positive! According to the information on file, we were able to arrange a repair appointment for you under warranty. We are happy to continue working with you to reach the best resolution! If you have any questions or concerns, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. We're sorry to hear it has not been entirely positive! According to the information on file, we were able to arrange a repair appointment for you under warranty. We are happy to continue working with you to reach the best resolution! If you have any questions or concerns, please reach out to your technician directly or contact us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Having trouble with freezer
on May 21, 2020
Posted by: Holtboy
Had the freezer delivered on 13 May 2020. 18 May 2020 the fan started making noise then stopped all together.
First day after receiving freezer the door gasket came loose at the bottom of the door. Have push gasket in place every time we open the door.
First day after receiving freezer the door gasket came loose at the bottom of the door. Have push gasket in place every time we open the door.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , May 29, 2020
Hey, Holtboy! Thanks for providing us with your feedback. We are disheartened to learn that you have had such difficulties with your unit. We would be glad to assist. Upon searching through our database, we see that you have called in and are scheduled to have service soon. We are confident that our technicians will be able to take care of this matter for you. Please keep us updated on your progress. ~Keyanna
Written by a customer while visiting frigidaire.com