Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
4
Good Design
on October 12, 2020
Posted by: rwapo
[This review was collected as part of a promotion.] I bought this unit to update an older Frigidaire freezer. The old freezer works fine; I wanted the ability to keep food frozen for two days without power. I especially like the roomy door shelves, and the metal slide-out basket. Competitive brands have narrow shelves in doors. They also have an inferior lower storage area that's made of plastic, doesn't slide out for access.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire - 20.0 Cu. Ft Upright Freezer
on October 12, 2020
Posted by: Norb1965
[This review was collected as part of a promotion.] Very nice freezer. If it is as durable as our old Frigidaire freezer, I will be very happy.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great
on October 12, 2020
Posted by: Lgr1
[This review was collected as part of a promotion.] So far so good...does the job that i purchased it for....freezer already full
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Freezer for the Money!
on October 12, 2020
Posted by: Valkyrie
[This review was collected as part of a promotion.] Vendor said it would be only two weeks for delivery instead of four months, so I jumped on it. Not only that, but the service from the delivery drivers was exemplary! They were professional, courteous and helpful. And the fridge fit perfectly in my space and is big enough for all of my needs. Frigidaire is an excellent product. Love it!
Written by a customer while visiting frigidaire.com
Customer Rating
3
good to have one
on October 12, 2020
Posted by: Hamfanh
[This review was collected as part of a promotion.] I bought this unit a month ago , I am proud to have it since I really need to store more foods for my big family. Thank you
Written by a customer while visiting frigidaire.com
Customer Rating
2
Are you feeling lucky?
on October 13, 2020
Posted by: mombok
[This review was collected as part of a promotion.] We ordered this unit based on previous experience with a similar model run. We took possession of it on September 18.
Startup was smooth, it got to temp easily and the next day we filled it with the items from our old unit. All seemed normal enough to transfer the magnets and memorabilia from the old one to this one. The we realized after another day that the fan had yet to shut off.
We called the support number which said they were experiencing high call volumes. Enough that it wouldn’t even let you leave a message. It just said we could try back later. Super.
In the meantime, I registered it and filled out the web form on Frigidaire’s support site. Nearly a month later I have yet to hear from them.
I searched Frigidaire’s FAQs, googled, and YouTubed for answers. I am not a service tech nor am I interested in attempting anything that will void the warranty. The fan keeps running.
My wife stayed on top of calling regularly and somehow last week managed to talk to a live human being. They said they would be calling back with more info within 24 hours. Again, that was last week.
So here we are, a couple hour drive from most service techs with a fan on our freezer that will likely have a short lifespan trying to figure out what makes the most sense: emptying it to return to the place of purchase, holding our breath that Frigidaire will contact is for anything other than marketing and reviews, or Rolling the dice and sinking another grand into ordering another freezer in the meantime.
I have had good luck over the years with Frigidaire appliances and this style of their freezer but it seems that perhaps that is all it was.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 27, 2020
Hello, Mombok! We regret to hear about your experience with your new refrigerator. That’s generally not the norm, and it’s definitely not what we want for you! We see you have been in touch with us regarding these concerns and we have come to a resolution. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Wonderful
on October 13, 2020
Posted by: Leonc001
[This review was collected as part of a promotion.] This is so quiet I keep checking to make sure it’s running. Love the external light showing it’s on. Lots of storage inside. It’s fantastic. My only concern is there is no door handle on front it’s on side and my hands have arthritis. I can get it open but I’d have like a handle on front. I’m still giving it 5 stars
Written by a customer while visiting frigidaire.com
Customer Rating
4
Up and running, but...
on October 14, 2020
Posted by: Dano202
[This review was collected as part of a promotion.] We ordered our stand-up freezer and received it in record time. The only issue we have is that the second day it was up and running we checked it prior to stocking it and the LED light would not illuminate. Tried reaching out to ask for assistance and have not been able to talk to anyone.
Written by a customer while visiting frigidaire.com