Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
5
Great features
on April 5, 2020
Posted by: PDaddy
[This review was collected as part of a promotion.] I bought freezer and I use freezer and it freezes food so yea for me!!!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not getting cold
on April 10, 2020
Posted by: Art1220
[This review was collected as part of a promotion.] Purchase the upright freezer about 3 weeks ago and now having issues with it getting cold to keep all items frozen. Service team came out to make repairs, have to order a new fan and then return at a later date to install. Not happy yet!
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 14, 2020
Hello, Art1220.
Thank you for taking a moment to share your experience with us.
I can understand the inconvenience when your freezer doesn’t perform as expected, and repairs aren’t handled promptly.
Keep in mind when a service call is dispatched to our service providers, the initial appointment is to obtain a proper diagnosis. Then the servicer proceeds to order the required parts needed for your repair with their parts distributor.
I do show you were able to connect with our Customer Care Team, and your repair should be completed in a couple of days.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
We will be happy to use your experience for future reference.
Regards-
Derrick
Thank you for taking a moment to share your experience with us.
I can understand the inconvenience when your freezer doesn’t perform as expected, and repairs aren’t handled promptly.
Keep in mind when a service call is dispatched to our service providers, the initial appointment is to obtain a proper diagnosis. Then the servicer proceeds to order the required parts needed for your repair with their parts distributor.
I do show you were able to connect with our Customer Care Team, and your repair should be completed in a couple of days.
If we can provide any additional assistance, please let us know! You may speak with a Live Chat agent at frigidaire.com. Our Live Chat Team is available Monday through Friday from 8:30am-8pm EST.
We will be happy to use your experience for future reference.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Small yet large
on April 17, 2020
Posted by: KaCol
[This review was collected as part of a promotion.] This freezer truly takes up less space and the capacity is as promised. The interior light absolutely lights up the entire space, it will be hard to hide items in this freezer ;)
Written by a customer while visiting frigidaire.com
Customer Rating
3
Works great except
on April 18, 2020
Posted by: KMon
I bought this a month ago and there was an imperceptible little dent on the door. Which I didn't notice until a couple days later when frost developed near the top.
Customer service to remedy, sent a new seal despite there being no crack in the seal. Upon closer inspection I found the small dent on top of the door most likely from overly tight packaging or a single point impact. Fluke chance.
Customer service to remedy, sent a new seal despite there being no crack in the seal. Upon closer inspection I found the small dent on top of the door most likely from overly tight packaging or a single point impact. Fluke chance.
Now having to wait coming on 2 weeks awaiting a new door to be delivered and then having to reschedule professional installation to get the door put on.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 23, 2020
Hi, KMon!
Thank you for sharing your experience. We're sorry to hear that there was a dent upon arrival that is affecting the seal of the door. We will be happy to continue working with you to ensure we remedy the issue as soon as possible. If you have any questions or concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that there was a dent upon arrival that is affecting the seal of the door. We will be happy to continue working with you to ensure we remedy the issue as soon as possible. If you have any questions or concerns, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
not happy
on April 20, 2020
Posted by: sci11
Looks like I am having similar problems as other reviews. Worked great for about a month and then started issues with getting warm. It acts like it is stuck in defrost cycle. repair guys showed up in a reasonable timeframe(couple days) but now i am also waiting 2-3 weeks for a new fan(not repair companies fault). Compressor is making strange noises that I didn't notice before. tech said that's normal. I am still not so sure. It is cooling now but randomly warms up. I am afraid to put food back in it and not sure that just a new fan will make me trust it with the compressor making strange noises. sounds like a new design that needed more testing. all of the positive reviews are a month old or less from what i can see. mine worked great for a month also!!
Response from frigidaire.comBy Online Outreach Specialist, April 24, 2020
Hey, sci11! Thank you for taking the time to share your experience with us. We're sorry to hear that this has happened. However, happy that service was out to repair a faulty fan.
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Wish I had picked another brand
on April 22, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] I had this freezer only a couple of weeks when it had issues and parts went out. I had bought this to store up food because of the shut down order due to the virus. I was told that it would take 2 months to get the parts. Then I called and they said they would try to expedite the parts. So I am now waiting to get the parts and get the freezer fixed. At this point I don't trust it. They should give me an extended warranty for free.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 27, 2020
Hi, Debrawallin!
Thanks for sharing your experience. We understand your concern! Due to current events, some parts and repair options have been harder to come by. We hope to be able to complete your repair as soon as possible! In the meantime, we would be happy to offer further assistance to ensure you are comfortable with your appliance. I have sent you an email with more information; please reply at your convenience!
Best,
Ashton
Thanks for sharing your experience. We understand your concern! Due to current events, some parts and repair options have been harder to come by. We hope to be able to complete your repair as soon as possible! In the meantime, we would be happy to offer further assistance to ensure you are comfortable with your appliance. I have sent you an email with more information; please reply at your convenience!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not frost free
on April 23, 2020
Posted by: Super L
[This review was collected as part of a promotion.] I had the freezer installed just one month ago. While I like the space, shelving, and handless door, the freezer is creating frost in the ceiling and inside top of door. I'm seeking a service technician.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 27, 2020
Hello, Super L.
Thank you for sharing your feedback. I understand your concerns regarding frost building up in your frost free freezer. I apologize for this experience. Please check you door seal to ensure the door is closing and sealing properly. Upon reviewing your information, I am happy to learn we have you on schedule for your technicians to diagnose your appliance. Please reconnect should you need additional assistance. ~R'Shaye
Thank you for sharing your feedback. I understand your concerns regarding frost building up in your frost free freezer. I apologize for this experience. Please check you door seal to ensure the door is closing and sealing properly. Upon reviewing your information, I am happy to learn we have you on schedule for your technicians to diagnose your appliance. Please reconnect should you need additional assistance. ~R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
garbage
on April 26, 2020
Posted by: axel
2 years in and it's broken down for the last time. full freezer all of it lost. especially bad due to covid. bought food to last a month or two and all of it ruined because of a poor quality product. repairman confirmed the poor quality after FIRST repair but I did not listen and replace with a more reliable brand.
Response from frigidaire.comBy Online Outreach Specialist, May 1, 2020
Oh no, axel! We're saddened to learn that this has happened with your freezer. Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com