Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Stopped working
on July 8, 2021
Posted by: Rotten food 2
[This review was collected as part of a promotion.] I bought this freezer in December and less than 6 months later it stopped working and I lost a bunch of food. A month later and still trying to get it fixed. I wish I could just get my money back
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 9, 2021
Hello!
Thank you for sharing your experience. We're sorry to hear that you are still waiting on a resolution! It looks like service was dispatched for you and they are currently scheduled for repair. If you have any questions or need any additional help before your next appointment, please reach back out to us so we can assist you!
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that you are still waiting on a resolution! It looks like service was dispatched for you and they are currently scheduled for repair. If you have any questions or need any additional help before your next appointment, please reach back out to us so we can assist you!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke at 4 months old
on August 2, 2021
Posted by: LemonLemon
[This review was collected as part of a promotion.] We got a lemon. At 4 months, the warning light started blinking & the alarm started beeping signifying the temperature was too warm. Seems only the bottom shelf is keeping things frozen. Everything else is melted. Guessing it’s a problem with the fan. We’ll know in a month when the repair technician comes out. We live in a rural area and that’s the soonest they could send someone.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 3, 2021
We’re sorry to hear this has been your experience with your freezer and thank you for bringing it to our attention.
Please know that your experience is not the norm, and we would like to gain a little more insight pertaining to your concerns to see how we can help. So please be on the look out for an email from us.
Best Regards,
Ciara
Please know that your experience is not the norm, and we would like to gain a little more insight pertaining to your concerns to see how we can help. So please be on the look out for an email from us.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bought 2 of these.
on August 8, 2021
Posted by: Wolfster36
First one died after 5 months , waiting over 3 weeks for a repair kit and repair man to fix it. Just waiting on the second on to die now. Should have read about the complaints on line more.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, August 10, 2021
Hi, Woldster36! Thank you for making us aware of your experience with your freezer. We’re glad to know you’re already underway for repairs. Join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’d love to see what we can do about the parts arriving for you sooner. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
2
Big Disappointment
on August 9, 2021
Posted by: Dgunter
We were so excited to receive one of these as a brand new donation to the food program that our ministry runs. Unfortunately after receiving it in March it has been one service call after another. The freezer motor freezes up and then the freezer shuts down. We have to keep watch on it all the time to know if it is on the verge of going out or not. This morning will be the 5th service call since March. A kit has been installed to fix the issue which it did not. On the 4th service call, they installed a new door. Today I came into work and the freezer is frozen up again. This would be a great freezer if it didn't have all these issues.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor
on August 15, 2021
Posted by: ek45
lasted for 4 months
I bought this freezer as a replacement for an older model. I worked for 4 months and then stopped working. Lost all of my freezer goods including meat and frozen fruit from our garden. Contacted customer service and after phone tree madness finally got a service request for 3 weeks in the future. Service came and said they need to order parts and that this is a known issue with these freezers. 3 months later, still no parts. Very expensive freezer sitting in my basement broken and no place to put up any food from our garden. Extremely disappointed in the quality of the product and the quality of the customer service. It is ridiculous that less than 4 months after buying a brand new freezer it breaks and ruins all my food. Can't get to talk to a real person and still waiting for repair. Do Not Buy!
I bought this freezer as a replacement for an older model. I worked for 4 months and then stopped working. Lost all of my freezer goods including meat and frozen fruit from our garden. Contacted customer service and after phone tree madness finally got a service request for 3 weeks in the future. Service came and said they need to order parts and that this is a known issue with these freezers. 3 months later, still no parts. Very expensive freezer sitting in my basement broken and no place to put up any food from our garden. Extremely disappointed in the quality of the product and the quality of the customer service. It is ridiculous that less than 4 months after buying a brand new freezer it breaks and ruins all my food. Can't get to talk to a real person and still waiting for repair. Do Not Buy!
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 17, 2021
Hi, ek45. Thank you for sharing your experience. We feel terrible to learn your freezer hasn’t performed as expected, and it’s been challenging to reach us. We can understand your disappointment. Good news! After reviewing your service experience, the parts needed to restore your freezer will be arriving soon. Your service provider will be contacting you directly to schedule a follow-up service appointment. If we can provide any additional assistance, feel free to chat with us via Live Chat. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible!
on August 24, 2021
Posted by: KCarden
[This review was collected as part of a promotion.] Bought end of May and it died in July. I only gave it 1 start because I was forced to rank it otherwise it would have been a negative star!
Response from frigidaire.comBy Derrick , Online Outreach Specialist, August 25, 2021
Hi, KCarden. Thank you for your feedback. We feel bad to learn your freezer hasn’t performed as expected. We can understand your disappointment. We are able to see a technician is coming out this week to restore your freezer. Please reach out to us via Live Chat if the repair doesn’t address your concerns. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Food LOSS
on August 24, 2021
Posted by: slehre56
[This review was collected as part of a promotion.] Our freezer is only a month past a year old and twice it has frozen up and stopped keeping the food frozen. We keep it on the minimum setting. We are beginning to think we may have a defective unit. This time I borrowed a small chest freezer from our son so I could unplug it for 48 hours. I then had to sanitize it, plug it back in with some small items on each shelf and wait another 2 days to make sure it was going to freeze. My husband wants it replaced!
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , August 25, 2021
We appreciate you giving us some feedback about your freezer. We are sad to hear that you have had this experience. We want to see how we can help you. Check for an email from us to discuss things further. We hope to hear back from you soon. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
5
Best freezer ever!
on August 30, 2021
Posted by: Gigi1950
[This review was collected as part of a promotion.] With the rising cost of food and everything else, we decided to buy another freezer. Since we already own an upright Frigidaire Freezer it was a no brainer. It has worked out just fine, every bit as good as the one we already own. I would highly recommend this brand to anyone interested in a 20cuft freezer.
Written by a customer while visiting frigidaire.com