Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Died after 6 months
on February 14, 2021
Posted by: Craigory33
[This review was collected as part of a promotion.] Bought this to store the majority of a whole beef. Thawed and would only cool to 25* after six months. Cost us thousands.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 19, 2021
We are terribly sorry to learn that your freezer failed, especially while holding a whole beef. This is certainly not the ownership we envisioned for you or any of our consumers. Reviewing your account, I can see you have connected with our customer service team and a resolution is in the works.
Again, we sincerely apologize for the great inconvenience this failure has created for you.
Should you need to reconnect with us, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Again, we sincerely apologize for the great inconvenience this failure has created for you.
Should you need to reconnect with us, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
EXCESSIVE REPAIR
on February 15, 2021
Posted by: AVC55
I BOUGHT THIS FREEZER 4 MONTHS AGO AND HAVE HAD THE REPAIRMAN OUT 3 TIMES , THE FIRST TIME ONLY 2 SHELVES WERE FREEZING , TOOK WEEKS TO GET APT, THEN WEEKS TO GET PART
Response from frigidaire.comBy Ashton, Online Outreach Specialist, February 23, 2021
Hi, AVC55!
We're sorry to hear you have had continued issues with this freezer! Please know this is not the norm and we are dedicated to remedying your situation however we can. If you are still seeking a resolution and need further assistance, please reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can continue to help.
Best,
Ashton
We're sorry to hear you have had continued issues with this freezer! Please know this is not the norm and we are dedicated to remedying your situation however we can. If you are still seeking a resolution and need further assistance, please reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can continue to help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
FRIGIDAIRE DUD
on February 16, 2021
Posted by: Kenny App
[This review was collected as part of a promotion.] I have had to have this refrigerator serviced twice within a2 months of buying it.
Bow it is on the blink again. The inside light comes on sporadically. the light at the bottom of the unit which indicates it is working properly is no longer lighting up. I wish I had bought another brand.
Bow it is on the blink again. The inside light comes on sporadically. the light at the bottom of the unit which indicates it is working properly is no longer lighting up. I wish I had bought another brand.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , February 25, 2021
Hello, Kenny App!
We are not pleased to know you are having that experience with the freezer. We were able to see you were in contact with us recently and a resolution was provided in this matter. Don't hesitate to reach out to us if you should need further assistance.
Bianca
We are not pleased to know you are having that experience with the freezer. We were able to see you were in contact with us recently and a resolution was provided in this matter. Don't hesitate to reach out to us if you should need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
doesn't keep cold
on February 26, 2021
Posted by: Rodys
[This review was collected as part of a promotion.] I bought this less then a month. Had plug in for several days I did not put any food in it. Lost power for two days. Notice freezer got to 55 degrees with in 5 hours. Seems not to have any insulation in box, Thinking on giving it back. Did wrote Corp. but no answer.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 2, 2021
Hi, Rodys. We’re sorry to hear you’re having this problem. We’re sure this an issue we can help you with. We’ve reached out via email to gather some additional details. If you have immediate questions, feel free to chat with us online. We’re looking forward to working with you. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke within a month of purchase
on February 27, 2021
Posted by: aboynamedsooie
[This review was collected as part of a promotion.] Freezer broke within a month of purchase. Sensor on door did not work, so it beeped continuously as if door wasn’t closed. Eventually the motor gave out and would not cool below about 30 degrees. Finally managed to get a replacement after multiple phone calls and service visits. Really hoping the first was just defective and is not a sign of the quality of freezers Frigidaire is making nowadays.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 2, 2021
Hello, aboynamedsooie!
Thank you for your detailed review. We're sorry to hear of your experience with the freezer not cooling, and glad that it has been replaced. Your feedback is certainly valuable to us as we work to continuously improve our products. Should you need assistance in the future, please do not hesitate to contact us online at Frigidaire.com or by phone 800-374-4432, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for your detailed review. We're sorry to hear of your experience with the freezer not cooling, and glad that it has been replaced. Your feedback is certainly valuable to us as we work to continuously improve our products. Should you need assistance in the future, please do not hesitate to contact us online at Frigidaire.com or by phone 800-374-4432, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken Twice. Customer service terrible
on February 27, 2021
Posted by: Jrhee927
[This review was collected as part of a promotion.] I bought this refrigerate two months ago. First one was broken due to a broken door. Got a replacement and second door had same problem on the door just different place. This freezer door is not actually reversible.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 2, 2021
Hello, Jrhee927!
Thank you for your feedback. We're sorry to hear of the issues with the freezer door. Your feedback is certainly important to us as we work to continuously improve our products. Should you need additional assistance, we're here to help. Please feel free to chat with us online or contact us by phone, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for your feedback. We're sorry to hear of the issues with the freezer door. Your feedback is certainly important to us as we work to continuously improve our products. Should you need additional assistance, we're here to help. Please feel free to chat with us online or contact us by phone, Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do Not Buy
on April 15, 2021
Posted by: jdcjaks
I bought this 3 months ago and it has stopped working. After 3 calls and one week I still can't get someone to come out and fix it.
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , April 20, 2021
We are discouraged to learn that you're having such negative feelings about your freezer. We are sorry that the unit and getting in touch with us for assistance have been bothersome. We would be glad to help you. We recently sent you an email so we can gather more details from you. Please respond when you have the time. We look forward to hearing from you. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
TERRIBLE PRODUCT
on June 20, 2021
Posted by: Scribe
[This review was collected as part of a promotion.] Bought Jan 2021 Three service calls for same problem. Fan freezing up. Green light blinking. Food spoiling!! This item needs to be replaced as it appears there are defects in this model. If not replaced then a full refund to us. We can not have an unreliable appliance and worry about food spoiling. Please advise
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 22, 2021
Hi Scribe, thanks for taking the time to reach out. This is certainly not the experience we want you to have with your brand-new freezer! We see you have been in touch with us regarding your concerns and service has been scheduled. Feel free to chat with us online here or via phone at 800-374-4432 M-F 8:30am-8pm EST if you need any updates or have questions. ~Corletta
Written by a customer while visiting frigidaire.com