Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
2
Noises fan
on December 3, 2020
Posted by: Jims freezer
[This review was collected as part of a promotion.] Within the first week, the freezer started making noises.The fan that circulates the air on the inside appears to be rubbing somewhere. Not a great way to start. However, Frigidaire responded quickly and is working to resolve the issue. I would love to be able to respond at a later time to say that everything is great and are no longer any problems. We will have to wait and see.
Written by a customer while visiting frigidaire.com
Customer Rating
1
DISAPPOINTED CUSTOMER
on December 6, 2020
Posted by: Rickycbme
I order my freezer on Sept 10 2020 and had it delivered Oct 1 2020 On Nov 22 2020 the freezer stopped freezing on the upper half and had a knocking noise coming from inside. Called for service and a service tech came out on Nov 25 2020 and said that the evaporating fan was not working. He had to defrost the area around the fan to verify the fan was not being blocked by ice. The next day the fan started working and the freezer cool down like it should. Two days later the knocking noise started up again and the freezer stopped work correctly. The new fan is to be replaced on Dec 7 2020. I am disappointed that this freezer has failed after just 6 weeks or so!
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 10, 2020
Hello, Rickycbme. Thank you so much for taking the time to let us know about the troubles you’ve had with the upright freezer recently. We do value consumer satisfaction and realize that your satisfaction is our best source of advertisement. Please rest assured that your comments and experiences have not been ignored so we can work to continuously improve. For the best assistance with your freezer or the repairs, join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll always be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not a good start with our new freezer
on December 7, 2020
Posted by: Kal2
[This review was collected as part of a promotion.] This freezer worked very well for about 3 weeks. Then it started warming up... it wasn't keeping the upper part of the freezer below 0... things were thawing out. Frigidaire customer support sent a repair technician over to see if it could be fixed. The technician seemed to recognize the problem... he had seen it before, in other freezers like this, same model. He made some repairs and it is working well again so far, but it has only been a couple of days. We'll see how it does long-term.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ridiculous!
on December 10, 2020
Posted by: MadCustomer29
[This review was collected as part of a promotion.] My wife purchased this freezer in late July. It stopped working (i.e no longer froze our food) by October. After several technicians and parts, and after over a month (fixed December 8th) the freezer works again. Who knows for how long it will last.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 11, 2020
Hello, Valued Consumer!
Thank you for sharing your experience! It's unfortunate that the freezer failed and we're happy to see that the freezer has been repaired. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Remember, we're here to help! Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for sharing your experience! It's unfortunate that the freezer failed and we're happy to see that the freezer has been repaired. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Remember, we're here to help! Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
very disappointed
on December 12, 2020
Posted by: mala
[This review was collected as part of a promotion.] i bought freezer brand new 6 weeks ago and the first day i was hearing a loud noise had to get someone to check it the fan was touching the drain hose, noise is back waiting for someone else to come back to check it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not very happy
on December 17, 2020
Posted by: JHF1948
[This review was collected as part of a promotion.] Had it 2 days and needed to call repair man to fix light and alarm system, he spent about an hour trying to repair but could not, he thinks it may be a factory defect so I am waiting for someone to call me to either fix or replace the unit.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 23, 2020
Hello, JHF1948!
Thank you for your feedback. It's very unfortunate to hear that you're not able to enjoy your new freezer. We have sent you an email in regards to your freezer repair. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or contact by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. It's very unfortunate to hear that you're not able to enjoy your new freezer. We have sent you an email in regards to your freezer repair. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or contact by phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality
on December 17, 2020
Posted by: Yapper
[This review was collected as part of a promotion.] The interior light failed after one week and new bulbs do not work. Also the freezer even unopened for days fluctuates by 10 degrees up from your setting. I have a wireless thermometer inside and do not even need to open to confirm temperature. Normally I keep it set to 0 degrees F. At least once during the day it will go up to 10 degrees before dropping down to -10 F and then settling at or near 0
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 23, 2020
Hello, Yapper!
Thank you for sharing your detailed review. We always want to know when our consumers need our help, and may have some solutions for this exact issue. Make sure that the freezer is not tightly packed, allowing air to circulate adequately throughout the freezer. Periodically, your frost-free freezer will go through a defrost cycle that will cause the temperature to change. If this doesn't resolve your issue, we're here to help. Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for sharing your detailed review. We always want to know when our consumers need our help, and may have some solutions for this exact issue. Make sure that the freezer is not tightly packed, allowing air to circulate adequately throughout the freezer. Periodically, your frost-free freezer will go through a defrost cycle that will cause the temperature to change. If this doesn't resolve your issue, we're here to help. Please feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broken already
on January 2, 2021
Posted by: Polarman
The light has gone out. I have to put up with the beeping noise. I have tried to get it fixed before Xmas
Written by a customer while visiting frigidaire.com