Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
3
Already had to be Serviced
on August 12, 2020
Posted by: AK4040
[This review was collected as part of a promotion.] We bout our freezer in May and have had to have it serviced already due to the fan not working. Nice freezer and all, just afraid it is going to stop working again on us.
Response from frigidaire.comBy Katrina, Outilne Outreach Specialist, August 31, 2020
Hi, AK4040!
Thank you for reaching out to us. We are sorry to hear of your experience with the freezer fan not working. We have reviewed and see where you have been in contact with us recently and service has been scheduled to address your concerns. If the issue is not resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of your experience with the freezer fan not working. We have reviewed and see where you have been in contact with us recently and service has been scheduled to address your concerns. If the issue is not resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good
on August 12, 2020
Posted by: S Bryan
[This review was collected as part of a promotion.] So far it’s doing what it’s supposed to do. It got down to -10° fairly quick and it is not loud at all. It’s in my hot garage and been up and running for a month now with no issues.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked 2 Weeks and Quit!
on August 12, 2020
Posted by: plugg99
[This review was collected as part of a promotion.] Picked this up at a major chain on 7/10. Plugged up on 7/11 and turned thermostat to "recommended" setting. Worked 2 weeks and then the fan froze up and quit working (frost free model). Unplugged for 24 hours and tried again it worked for another week and quit again. Called customer service on 8/3. Repair person can't come out until 8/18. I find this totally unacceptable for a freezer that was made on 6/2020 and from one of the largest appliance companies in the world.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 31, 2020
Hello, plugg99!
Oh no! We are sorry that the freezer fan has stopped working, causing the freezer not to cool. We have reviewed and see where service has resolved your concerns. If the issue has not been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Oh no! We are sorry that the freezer fan has stopped working, causing the freezer not to cool. We have reviewed and see where service has resolved your concerns. If the issue has not been resolved, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Delivered on time
on August 12, 2020
Posted by: Poppafox
[This review was collected as part of a promotion.] Purschased 1 month ago. Started up quick and running fine.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful. Keeps breaking down
on August 12, 2020
Posted by: Hannah643
[This review was collected as part of a promotion.] The green light starts blinking underneath and it stops working. I've lost so much food because it's a piece of garbage freezer.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 31, 2020
Hello, Hannah643!
Thank you for reaching out to us. We are sorry to learn of your experience with the freezer not working. We see you have been in touch with us regarding your concerns with the cooling issue, and service has been scheduled. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. - Katrina
Thank you for reaching out to us. We are sorry to learn of your experience with the freezer not working. We see you have been in touch with us regarding your concerns with the cooling issue, and service has been scheduled. If this does not resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. - Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Damaged in delivery
on August 13, 2020
Posted by: BethGeorge
[This review was collected as part of a promotion.] Freezer works great now, but was damaged in delivery and it took two weeks to get a part to fix it. This is an unacceptable time frame when overnight shipping is available in our modern world!! We lost food also!!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, August 31, 2020
Hello, BethGeorge!
Thank you for reaching out to us. We are sorry to hear about the issue with the freezer delivery damage. We have reviewed and see that service has resolved your concerns with the freezer. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for reaching out to us. We are sorry to hear about the issue with the freezer delivery damage. We have reviewed and see that service has resolved your concerns with the freezer. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Deep Freeze
on August 13, 2020
Posted by: Ferguson988
[This review was collected as part of a promotion.] I bought it a couple months ago and it’s working great! Freezes wonderfully and lots of room.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t work properly
on August 13, 2020
Posted by: CJ339
[This review was collected as part of a promotion.] I bought this less than a month ago and the sensor thinks the door is open and it will not keep food frozen on the top half of freezer. It also makes a rattling sound when it runs some of the time. Waiting on service.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 2, 2020
Hello, CJ339!
I hate to hear about your issues with the freezer but pleased to know your concerns are being addressed. If you need further assistance, please reach back out to us.
Bianca
I hate to hear about your issues with the freezer but pleased to know your concerns are being addressed. If you need further assistance, please reach back out to us.
Bianca
Written by a customer while visiting frigidaire.com