Customer reviews from frigidaire.com
Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Average customer rating
4.2
(3,137 Reviews)
Rating breakdown 3,137 reviews
5 Stars
1,985
4 Stars
493
3 Stars
172
2 Stars
130
1 Star
357
Customer Reviews for Frigidaire - 20.0 Cu. Ft. Upright Freezer with Interior Light - White
Customer Rating
1
Not a Reliable
on November 15, 2020
Posted by: Jewelyn
[This review was collected as part of a promotion.] I had bought it like month ago and is already broken not circulating the cold air.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , November 16, 2020
Oh no, Jewelyn! This is certainly not the experience we want you to have with your new freezer! For us, it’s essential to hear how our products are performing. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
can't use this freezer
on November 21, 2020
Posted by: Doug and Mary
[This review was collected as part of a promotion.] We were excited to get this freezer and need very much. We have had it for THREE weeks and haven't gotten any help. The door was on wrong and we tried to switch it to the other side. The instructions sent are horrible!! We followed them precisely, but the drawings did not match our freezer. Now it makes an awful sound and we can't get any help. I'm so sorry we bought a Frigidaire!
Response from frigidaire.comBy Corletta, Outreach Social Specialist , November 30, 2020
Hello there! I’m sorry to hear you’re having that experience. That’s generally not the norm, and it’s definitely not what we want for you! We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Defective On Arrival
on November 22, 2020
Posted by: chrgr500
[This review was collected as part of a promotion.] Seems you either get a good one or you get a bad one. 25% of reviews were 1 and 70% were 4 or 5. I am in the 25%. Inside LED light didn't work within 4 hours of arrival, replaced bulb next day, light still didn't work. Unplugged and re-plugged and light worked for one time and then out again, AND continuous 3 beep alarm every 8 seconds. Returned within 48 hour window. Not buying another one!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 25, 2020
Hello, chrgr500! We are not pleased to know you had that experience with the freezer. Please know we make every effort to manufacture quality products. I hope we can better serve your needs in the future.
Bianca
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Looks nice but not working right.
on November 22, 2020
Posted by: Tryingit
[This review was collected as part of a promotion.] I’ve had this unit over two weeks. It’s not working right and I’m still waiting for a repairman. I don’t trust it with food yet. Interior light not working. When it does the unit starts beeping three times for hours
Response from frigidaire.comBy Bianca, Online Outreach Specialist , December 1, 2020
Hello, Tryingit! Sorry to hear about your issues with the freezer. We would love to make sure you are being properly assisted, please be on the lookout for an email from me shortly.
Bianca
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
should be minus 2
on November 23, 2020
Posted by: harried
I bought this late summer. It is a piece of junk and Frigidaire won't stand behind their product.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 27, 2020
Hello, harried!
Thank you for reaching out to us. We are sorry to hear about the unresolved issues with your freezer. This is not what we would want for you, and we would like to see how we can assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Thank you for reaching out to us. We are sorry to hear about the unresolved issues with your freezer. This is not what we would want for you, and we would like to see how we can assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ran two weeks and returned it for refund
on November 24, 2020
Posted by: javajerry
It was a real dud. Returned it after two weeks and got our money back.
Response from frigidaire.comBy Hailea, Outline Outreach Specialist, December 3, 2020
Hello, javajerry! We're sorry to hear your freezer had to be returned. Hopefully you will consider the Frigidaire brand in the future. In the meantime, please be on the lookout for an email from us. - Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezing issues
on November 26, 2020
Posted by: Snickers12
We bought this freezer end of May 2020 and already having issues with it! It won't keep the top half of the food and door shelf items frozen!! We have done everything the manuals indicated but all day and night I have to listen to the alarm system going off constantly...angry face! We have an appointment for tech service but I am going to be a VERY unhappy customer if I lose my food before the hopefully service takes place!! I don't think I will ever purchase a Frigidaire appliance of any kind after this experience! Customers should not have to deal with such issues with a new product and I have read now that other customers have had similar issues with their new products!!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 30, 2020
Hello, Snickers12!
Thank you for providing your feedback. We are sorry to hear that the freezer is not cooling properly, and can definitely understand your concerns about loosing your food. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to working with you to resolve this matter! -Katrina
Thank you for providing your feedback. We are sorry to hear that the freezer is not cooling properly, and can definitely understand your concerns about loosing your food. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We look forward to working with you to resolve this matter! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Scored a F on Quality
on December 3, 2020
Posted by: BigDGoodman
[This review was collected as part of a promotion.] Ordered almost 4 months prior to receiving it , finally delivered and plugged in for initial 24 hr start up , the whole bottom of the freezer frosted up inside . The bottom of the door had such a bow in it that the sensor was 2" higher than the sensor magnet , a 1 1/2" gap along the gasket where the door is supposed to seal . Baffled how their "45 Steps" Quality checks could have missed it.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, December 7, 2020
Hello, BigDGoodman. We’re so sorry to hear about the abnormal bow in the cabinet! Please know that we make every effort to produce quality products, and your experience does not go ignored for continuous improvement. We’re so glad to see you’ve been working with one of our Customer Service Specialist who is working to have everything made right for you. If you need any updates or other assistance, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com