Customer reviews from geappliances.com
GE - 16.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - Bisque
Average customer rating
4.4
(737 Reviews)
Rating breakdown 737 reviews
5 Stars
472
4 Stars
171
3 Stars
46
2 Stars
18
1 Star
30
87%of customers recommend this product.
(
592 out of
678)
Customer Reviews for GE - 16.6 Cu. Ft. Top-Freezer Refrigerator with LED Interior Lighting - Bisque
Customer Rating
2
Loud Refrigerator
on July 7, 2021
Posted by: TC and Timmy
from Bloomfield Hills, MI
overall satisfied but very surprised at how loud the refrigerator is....
I would recommend this to a friend!
Features
2
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Kelsey@GEA, GE_Appliances, July 8, 2021
Hi there - thanks for sharing your insights. We're happy to hear that you are overall satisfied with this refrigerator, but we do apologize that it is running surprisingly loud. This must be irritating and we can see why you'd feel disappointed.
Take a look at page 19 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000501.pdf. You'll find a list of descriptions for normal operating sounds there.
Please review that list if you discover that your refrigerator is making abnormal sounds, then we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
We hope this is helpful. Let us know if there's anything we can do for you; we're always glad to assist. Best, Kelsey@GEA
Take a look at page 19 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000501.pdf. You'll find a list of descriptions for normal operating sounds there.
Please review that list if you discover that your refrigerator is making abnormal sounds, then we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET.
We hope this is helpful. Let us know if there's anything we can do for you; we're always glad to assist. Best, Kelsey@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
LOUD-One Year to the Day after Purchase
on July 9, 2021
Posted by: UNHAPPYSHOPPER
from Rising Sun, Indiana
Bought it one year ago almost exactly...now it is running loud...coincidently right after the warranty is out. DON'T BUY IT.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 13, 2021
Hi,
Thanks for sharing! We appreciate you choosing GE Appliances and we're sorry to hear your Top-Freezer Refrigerator is running loudly. If you look in the Use and Care manual, you will find a list of normal operating sounds. Here's a link:(Page 19)
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000501.pdf
If none of these sound like your refrigerator you may need to schedule service. You can do this online at : https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Service at 1-800-432-2737. If you have any further questions let us know. Thank you for your patience.
-Sylvia@GEA
Thanks for sharing! We appreciate you choosing GE Appliances and we're sorry to hear your Top-Freezer Refrigerator is running loudly. If you look in the Use and Care manual, you will find a list of normal operating sounds. Here's a link:(Page 19)
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000501.pdf
If none of these sound like your refrigerator you may need to schedule service. You can do this online at : https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Service at 1-800-432-2737. If you have any further questions let us know. Thank you for your patience.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
A disappointment
on July 12, 2021
Posted by: Mtnmama607
We needed to replace our 21-yr-old refrigerator. Our kitchen space is l
We needed to replace our defunct 21-yr-old refrigerator. Our kitchen is small and space is limited; therefore, we measured carefully and tried to find a fridge of the same size. This was the closest we could find. It’s 3" deeper than fits comfortably in our space, has fewer features, has fewer shelves, and the refrigerator capacity is smaller than its predecessor. It keeps food appropriately cold, but the freezer temp hovers above 0°. There is no separate control for freezer temperature.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, July 13, 2021
Hello,
Thanks for the feedback. We appreciate you choosing GE Appliances and we're sorry to hear you're having issues with this Top-Freezer Refrigerator. Your comments on the storage space are very much appreciated and we'll be sure to improve upon this. Thank you for your patience. Have a great day.
-Sylvia@GEA
Thanks for the feedback. We appreciate you choosing GE Appliances and we're sorry to hear you're having issues with this Top-Freezer Refrigerator. Your comments on the storage space are very much appreciated and we'll be sure to improve upon this. Thank you for your patience. Have a great day.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
it does the job for a small space
on July 27, 2021
Posted by: lawman72
from yorktown, NY
It is noisy and the shelves are only wire not glass
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, July 28, 2021
Hello - We are sorry your refrigerator is noisy and you do not like the wire shelves. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development.
Olga@GEA
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doese not perform as specified and designed.
on July 30, 2021
Posted by: offjack
from Grenada, Ms
The product operation is poor because the defrost doesn't work and GE haven't yet honored the warranty.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, August 3, 2021
Hello and thanks so much for being part of the GEA family. It is very disappointing to hear your new refrigerator is having some issues and we know this isn't how you wanted to start off with a new appliance. We did find you have warranty service scheduled with Cone Appliance Repair, an approved servicer of ours. If you have any questions, please call them at 1-941-727-3767. Thanks. - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Excellent Curb Appeal!
on August 5, 2021
Posted by: Suuze
from New Jersey
This refrigerator is exactly what I was looking for -- no bells and whistles, just a solid GE product. My rating of good rather than excellent stems from; a) no egg tray in the door, b) refrigerator door could use one more shelf at the bottom, and c) the door doesn't stay open where you "leave" -- it continues to swing wide without stopping (if that makes sense).
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
No
on August 27, 2021
Posted by: Nick62
from Wisconsin
If you want to go nuts buy this. It's extremely LOUD. Our once peaceful home is no longer. I can not believe that a refrigerator in the year 2021 and at this cost would do this. Simply unacceptable. Both of us are angry to say the least.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 30, 2021
Hi there, and thanks for reaching out to us about your experience with your top-freezer refrigerator. We hate to hear you have a concern over the noise level, and know this may have been an inconvenience.
Newer model refrigerators can have different noises than older models, because they have increased features and newer technology. We do have an article describing what sounds are normal to hear from the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 . There is also a description of normal sounds for the unit on page 19 of your manual.
Your feedback regarding the noise level of your machine is being sent to our Refrigerator Design team for review. We do appreciate you leaving this review so we can make any necessary improvements in future.
We are happy to assist with any other questions or concerns. Wishing you all the best! -Sarah@GEA
Newer model refrigerators can have different noises than older models, because they have increased features and newer technology. We do have an article describing what sounds are normal to hear from the unit here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 . There is also a description of normal sounds for the unit on page 19 of your manual.
Your feedback regarding the noise level of your machine is being sent to our Refrigerator Design team for review. We do appreciate you leaving this review so we can make any necessary improvements in future.
We are happy to assist with any other questions or concerns. Wishing you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Small in comparison to past refrigerator
on September 4, 2021
Posted by: CJ75
from Dallas TX
The refrigerator seems to run a lot…….it runs whenever it is opened and a lot of time in between. I will need to check my electric bill to see if it is as efficient as it is supposed to be.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 7, 2021
Hi there, Thanks for your purchase! Current refrigerator compressors are designed to run more than 80% to 90% of the time, so it's normal for you to notice it running continuously to save energy! The start up of refrigerators uses three times as much power than the continuous running of the unit. Thanks so much for reaching out to us. We're here anytime you have questions! Wishing you the best. - Sharon@GEA
Written by a customer while visiting geappliances.com