Customer reviews from frigidaire.com
Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
1
Failure
on August 22, 2020
Posted by: Anonymous
dishwasher was installed ran once empty to test, loaded it, ran it, it functioned fine. Next time the door latch wouldn't catch, so the washer didn't function. I called Frigidaire and was told they would have a service company (TNT Appliance repair) come out and fix it. a phone # was provided and I was told I could call it in about 30 mins. I called the number and got voice mail with a full mailbox! This continued through the duration of the problem. the next day got an email stating there was a service call was scheduled, never heard from TNT and their phone status had not changed. Frigidaire was contacted again, I was told they tried to call TNT and got the same results I had gotten, but there was a service call scheduled! The Frigidaire rep seemed angry that I was not happy with warranty service. I asked if a new latch could be sent and I could fix it, I was sternly warned that if I worked on the dishwasher, the warranty would be void, at this point I question the value of this warranty. I waited all day for the service call, no one showed up. I called the number for TNT which went to voicemail with a full mail box! The next day I uninstalled it and returned it to Lowes. And purchased a Maytag, which has been functioning well.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , September 21, 2020
Thank you for making us aware of your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Came with our new house and was busted from the start
on September 9, 2020
Posted by: wlaw
[This review was collected as part of a promotion.] Turns out is a faulty motherboard. Due to warranty claims, part shipment and tech availabiity, we've been without the dishwasher for 5 weeks.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , October 12, 2020
Hi Wlll,
Congratulations on your new home! We are not happy to learn of your experience with the dishwasher. We always aim to deliver a great experience and we are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. ~Corletta
Congratulations on your new home! We are not happy to learn of your experience with the dishwasher. We always aim to deliver a great experience and we are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broke after first wash
on September 12, 2020
Posted by: Joem64
[This review was collected as part of a promotion.] Door won't close after 1st and only wash. Repair man said only way to fix is to get another brand.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 14, 2020
Hello Joem64.
Thank you for taking a moment to share your experience with us. We deeply apologize for the trouble the door has created. After locating and reviewing the product registration, we can see that a service appointment was completed to restore the dishwasher this month.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for taking a moment to share your experience with us. We deeply apologize for the trouble the door has created. After locating and reviewing the product registration, we can see that a service appointment was completed to restore the dishwasher this month.
Should you need assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor
on October 3, 2020
Posted by: Kim9870
First run now door won’t latch great full of water too.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, October 24, 2020
Hello Kim9870.
We regret to hear you are having trouble with your dishwasher and we want to help. At your next convenience, please contact us so that we can gain a better understanding of what the cause is.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
We regret to hear you are having trouble with your dishwasher and we want to help. At your next convenience, please contact us so that we can gain a better understanding of what the cause is.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Had to call a repairman 2 and a half month after I bought it.
on October 14, 2020
Posted by: Jennifer0205
[This review was collected as part of a promotion.] I am now in the proud owner of the most expensive dish drying rack ever. Two and a half months after buying the dishwasher new, it broke. I will say the repair team did come out quickly, only not be able to fix it because it wasn't the problem they thought it was. I had to get a new motherboard. Waiting for the repairman on the 23rd, and hopefully that fixes the problem. The only reason I'm writing this review is because I would like to recoup my money, stress, and time for this piece of garbage dishwasher.
Response from frigidaire.comBy Online Outreach Specialist, October 22, 2020
Hey, Jennifer0205! Thanks for sharing your experience. We're sorry to hear that your dishwasher hasn't performed as expected and would like to see how we can help.
We understand that service is already scheduled. Please look for our email communication to you shortly. Kindly, Courtney
We understand that service is already scheduled. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trash
on December 17, 2020
Posted by: Joe32
[This review was collected as part of a promotion.] Best suited for the recycle bin to make into a more reliable brand.
Hasn't dried since the first use and the sprayer is currently melted to the heating element. Filed a warranty claim but have yet to get resolution.
Everyone in my neighborhood has this dishwasher and every single one has an issue.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 18, 2020
Hello, Joe32!
Thank you for sharing your experience. We're sorry to hear of the issues with the dishwasher not drying and the spray arm melting onto the heating element. We see that you're currently working with a technician to resolve your issue. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for sharing your experience. We're sorry to hear of the issues with the dishwasher not drying and the spray arm melting onto the heating element. We see that you're currently working with a technician to resolve your issue. If this doesn't resolve your issue, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad features, does not consider for people use
on January 10, 2021
Posted by: Chung2021
Waste water, waste time, waste energy power snd waste money
Response from frigidaire.comBy Corletta , Outreach Social Specialist, January 12, 2021
Hi Chung2021, Thank you for your feedback. We never like to see an owner dissatisfied. Your comments are vital to us in improving future appliances. If you have any additional suggestions on how we can make your experience better, please let us know! Should you need us or have any additional questions, feel free to chat with us at Frigidaire.com Monday through Friday from 8:30 am-8 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
4
Works well
on January 12, 2021
Posted by: BJ12
[This review was collected as part of a promotion.] I bought this a month ago and I really like the sanitize option. Very useful in a pandemic and my last dishwasher did not have that feature. I bought it due to the favorable rating Consumer Reports had. I has several features that I am still getting used to. The biggest is the way you arrange dishes in it as it is different from any dishwasher I've ever used. I'm not sure I am really loading it correctly but so far everything is coming out clean so I am pleased with that. I wish the directions that came with it gave more examples (bowls, sheet pans, etc.) on how to load this type of machine. The second is a couple of the silverware baskets are very wide which means some silverware can be close to horizontal in those baskets but again, no problem with them getting getting clean so just a bit different. And the last is that the controls are on the top horizontal bar. This caused a problem because the installer installed it so it was inaccessible once the machine was installed and the door closed. And who hasn't started a dishwasher only to look up and see a glass across the room that was missed and you want to stop it to add that missed item? My son fixed it for me by repositioning it so I could access the controls when it was running.
Written by a customer while visiting frigidaire.com