Customer reviews from frigidaire.com
Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
1
Get this out of my house!
on March 17, 2020
Posted by: Ormond Beech
[This review was collected as part of a promotion.] Had this machine in my house for 5 months and still have not gotten it repaired correctly.
Response from frigidaire.comBy Derrick, on, March 18, 2020
Hello, Ormond Beech.
Thank you for sharing your experience with us.
I’m sorry to learn your dishwasher hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I would like to review your previous service calls. Please be on the lookout for an email from me.
We appreciate your feedback and for making our brand part of your household.
Regards-Derrick
Thank you for sharing your experience with us.
I’m sorry to learn your dishwasher hasn’t performed as expected. Rest assured, we make every effort to manufacture quality products.
I would like to review your previous service calls. Please be on the lookout for an email from me.
We appreciate your feedback and for making our brand part of your household.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
1 cycle of dishes and now nothing
on April 11, 2020
Posted by: Dave_118
[This review was collected as part of a promotion.] I received the dishwasher and ran 1 cycle of dishes in it. Dishes are clean however the dishwasher will now do nothing. I rechecked connections, flipped the braker as instructed, lights come on, start light flashes, all other lights are steady green and then all lights go out and the diswasher does nothing. I press the normal wash and nothing, I press start and nothing. Called the store and they are going to call me back on Monday. Called Frigidare and went through a series of prmopts, repair man # given and out until Monday. Not a good 1st impression for this dishwasher.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 15, 2020
Hi, Dave_118!
Thank you for sharing your experience! We're sorry to hear you've experienced a failure in your dishwasher! It is unusual that it would suddenly become unresponsive like you describe. If you still need assistance after being contacted by your retailer, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear you've experienced a failure in your dishwasher! It is unusual that it would suddenly become unresponsive like you describe. If you still need assistance after being contacted by your retailer, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worked 1 time
on May 18, 2020
Posted by: CorinneRJ
I bought this BRAND NEW and it worked one time and now it will not turn on. At all. I have called over 30 times the past 2 weeks to get help FROM FRIGIDAIRE since it is under warranty-yet they ARE NOT ACCEPTING CALLS. I will never buy another product from this horrible company ever again. What awful service. To make a product that fails after one use...and refuse to help. Thanks for nothing.
Response from frigidaire.comBy Briana, Online Outreach Specialist, May 26, 2020
Hello, CorinneRJ! Thank you for your review. We sincerely apologize for your experience with your dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. To assist, we have contacted you directly via email. We look forward to speaking with you. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Malfunction Prone
on February 10, 2022
Posted by: JerryP22
I'm only writing a review because I'm in the process of finding a new dishwasher as we speak. It doesn't really matter how well the dishwasher performs if panel shorts out, and this is the second time in a handful of years it's happened. If you ever see these three lights blinking on the panel, all you have now is a very large paper weight.
Again, I'm not looking for a resolution on my dishwasher, but I'm hoping my review prevents other consumers from having to deal with this.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, February 11, 2022
We're sorry to hear you've had such a frustrating experience with your dishwasher. It’s valuable feedback from owners like you that will help us drive improvements going forward. Hopefully you will give us another try in the future so we can make things right. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disppointed So Far
on January 17, 2018
Posted by: Wanda1974
from Long Beach, CA, United States
Purchased in early November 2017to take advantage of the holiday sale and energy rebate. Because of remodel taking place, I was unable to connect until last week. Have used 3 times, using recommended trouble shooting advice per the manual - still does not dry the dishes as it should. Planning to request a service call in hopes of salvaging the purchase. On the plus side, it is very quiet and looks fabulous in the kitchen.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 18, 2018
Thank you Wanda1974, for reaching out to us regarding your dishwasher not drying your dishes. I recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, you’re using the correct amount of Rinse Aid, and that no heavy mineral or calcium scale is covering the heater. I hope this helps! Please don’t hesitate to contact us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
I am not happy with this appliance
on April 20, 2018
Posted by: LAMommyofTwo
from Los Angeles, CA
[This review was collected as part of a promotion.] I purchased this dishwasher less than 4 months ago and am already having issues with it. The door doesn't close properly and the unit doesn't completely dry itself - and as a result the unit has a musty smell and I have to leave the door open all night so my dishes can air dry. The unit is only 4 months old. I'll have to purchase the extended warranty for when it will no doubt get worse.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 23, 2018
Hi, LAMommyofTwo! I hate to hear that you are having trouble with your dishwasher. We definitely don't want you to continue having these issues, so let's take care of them now. To improve drying performance, please make sure you are using plenty of rinse aid, your hot water heater is set to at least 120F, and you are running the hot water in a nearby sink prior to starting the dishwasher. We would like to gather more details about the issue you are having with the door. Please contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
1
dissatified
on June 19, 2018
Posted by: diane632
I am so dissatisfied with this dishwasher. I have to completely wash the dishes before i put them in the washer and still mold grows on everything i put in it including the walls of the dishwasher when using the rinse only cycle. It does not get any of the dish dry when using the dry cycle. Wished I'd spent more money and bought a better one.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 22, 2018
Hi Diane632!
We apologize for your experience with your dishwasher and any dissatisfaction it has caused.
Some tips that can alleviate your concerns, is to make sure the water temperature is 120 degrees Fahrenheit and that you are using rinse aid. The correct water temperature and using rinse aid can assist with the drying and cleaning of your product.
If this does not resolve your concerns, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We apologize for your experience with your dishwasher and any dissatisfaction it has caused.
Some tips that can alleviate your concerns, is to make sure the water temperature is 120 degrees Fahrenheit and that you are using rinse aid. The correct water temperature and using rinse aid can assist with the drying and cleaning of your product.
If this does not resolve your concerns, please contact us directly at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on June 20, 2018
Posted by: Gigi003
from Butler, PA
[This review was collected as part of a promotion.] The machine has a bad smell and the dishes have a residue on them
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 25, 2018
Thank you for sharing your dishwasher experience, Gigi003. I recommend reviewing your Owner's Manual (pages 11-15) for proper care & cleaning of your dishwasher. You may also locate the manual on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/Kinston/A10121301Aen.pdf. I hope this information is helpful. Please feel free to reconnect with us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. -Courtney
Written by a customer while visiting frigidaire.com