Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
1
on January 29, 2023
Posted by: Leaking9876
[This review was collected as part of a promotion.] It’s been leaking since day 1. I’ve had to jump through hoops to get it fixed. I’ve had it for 2 weeks now and have had 3 appointments to fix it cancelled. But hey, at least I have a 4th appointment coming at some point in the future!
Response from frigidaire.comBy Christy, Online Outreach Specialist, January 31, 2023
We apologize for any matters you have experienced with your dishwasher and thank you for bringing it to our attention!
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement. If the service provided does not fix the issue, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help.
Please know we make every effort to ensure our consumers have the best experience with their purchase, and your feedback does not go unnoticed for continuous improvement. If the service provided does not fix the issue, please connect with us via live chat Monday-Friday 8:30 am- 8 pm EST or by phone at 1-800-374-4432, and we’ll be happy to help.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointing So Far
on March 1, 2023
Posted by: JoeR24
[This review was collected as part of a promotion.] Moved into a new house with a brand new dishwasher. Did not work on first run. Unit would turn on but water would not flow in. Paid for a plumber to confirm that it was hooked up correctly and water was passing through as it should. The unit itself was not working properly. Next step was to go through Frigidaire for a service person to come look at the unit. he determined the sprinkler was not rotating properly and motor of the unit was faulty.
So far the unit has not worked to expectations, has cost money to have a plumber check and has taken up way to much time to coordinate multiple service appointments just to get a new unit to work properly.
Very disappointing to this point, but hopefully will work adequately moving forward.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 6, 2023
Hi, JoeR24. We feel the disappointment, and we really appreciate your time providing feedback about quality concerns. We want you to know that you have heard and will look into it for better products in the future. We appreciate your time as always. If you have other questions, feel free to get in touch with us at any time by phone at 800-374-4432 or by live chat at frigidaire.com, available Monday through Friday from 8:30 a.m. to 8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good overall!
on March 13, 2023
Posted by: Janine040
[This review was collected as part of a promotion.] I am very happy with this dishwasher. My only critique is that the cutlery basket tends to lean and catch on the rubber stripping when the drawer is pushed in.
Written by a customer while visiting frigidaire.com
Customer Rating
3
on March 21, 2023
Posted by: GK27
[This review was collected as part of a promotion.] The space inside the dishwasher is not laid out very efficiently and the dishes always need to be hand dried after washing.
Response from frigidaire.comBy Angel, Online Outreach Specialist, March 21, 2023
We’re sorry to hear you’re having this experience. We’d like to investigate the matter further so we can determine the best course of action. For not Drying issues, you are able to view additional information with the following link to address your concern, https://www.frigidaire.com/Owner-Center/How-to-Videos/Laundry/How-to-Fix-Dryer-Not-Drying-Properly/
We sincerely hope that this is helpful to you. If you still need support, please get in touch with us via live chat or by phone at 800-374-4432 from Monday through Friday 8:30 am-8:00 pm EST.
Kindly,
Angel
We sincerely hope that this is helpful to you. If you still need support, please get in touch with us via live chat or by phone at 800-374-4432 from Monday through Friday 8:30 am-8:00 pm EST.
Kindly,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
1
Died at 13 months!
on March 23, 2023
Posted by: Michaeljf
Dishwasher failed at 13 months… Need I say more?
Response from frigidaire.comBy Rox, Online Outreach Specialist, March 24, 2023
Hello, Michael! We are sorry to hear that your dishwasher did not perform as expected. This is not the ownership experience we are aiming for you to have. We know how important it is to have an appliance that is working as designed, so at your convenience, please contact us by live chat or by phone at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and our experts will be happy to assist you further. -Rox
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dishwasher
on March 28, 2023
Posted by: Not worth the hassle
[This review was collected as part of a promotion.] Had this dishwasher less than six months and noticed spots on my floor, it's been leaking for some time. The clamps on the discharge was loose and now its leaking from up top somewhere.
Response from frigidaire.comBy Christian , Online Outreach Specialist, March 29, 2023
Good day, Gerald!
We apologize that this has been your experience with your dishwasher for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We apologize that this has been your experience with your dishwasher for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
3
Dishwasher review
on March 28, 2023
Posted by: Munozfamily3
[This review was collected as part of a promotion.] I like the outside design of this appliance. I absolutely can’t stand the inside. The inside needs redesigned. I can’t tell you how many dishes have broke. You almost have to hold down the bottom rack when emptying the bottom rack dishes. I have never had this problem with any other dishwasher I’ve owned. Our house is a new build and I almost got a new dishwasher out of pocket
Response from frigidaire.comBy Owen, Online Outreach Specialist, March 31, 2023
Hi Valued Consumer,
Thank you for the review! We're glad to know that you like the outside design of the appliance however, we understand the unfavorable reviews you have seen regarding on the inside. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we value all feedback as it can help with future products to come. Knowing what is most important to our family only helps us to design more products with better understanding of what is needed for you know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours. In regards with the racks dishes that you need to hold it down when emptying the racks. Please make sure that you load properly the dishes in the racks on its own placed. You can check this link to get more information on how to properly place the dishes. You can go to Page 7,: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A10121301en.pdf Moving forward, If you need assistance with an appliance, please let us know! You can reach out to us via live chat or give us a call at 1-800-374-4432, which is available from 8:30 a.m. to 5:00 p.m., Monday through Friday. We will be happy to help however we can.
Thank you for the review! We're glad to know that you like the outside design of the appliance however, we understand the unfavorable reviews you have seen regarding on the inside. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we value all feedback as it can help with future products to come. Knowing what is most important to our family only helps us to design more products with better understanding of what is needed for you know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours. In regards with the racks dishes that you need to hold it down when emptying the racks. Please make sure that you load properly the dishes in the racks on its own placed. You can check this link to get more information on how to properly place the dishes. You can go to Page 7,: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A10121301en.pdf Moving forward, If you need assistance with an appliance, please let us know! You can reach out to us via live chat or give us a call at 1-800-374-4432, which is available from 8:30 a.m. to 5:00 p.m., Monday through Friday. We will be happy to help however we can.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good clean, but bottom rack sticks and is hard to push in
on April 13, 2023
Posted by: Mickey123
Dishes emerge clean but the bottom rack sticks so you have to push it quite hard and shift it up slowly so that it closes without breaking dishes. The silverware compartment is also loose.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 14, 2023
Hello, Mickey. We are happy to hear that your dishwasher is operating properly. We acknowledge that some of the designs fell short of your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. Kindly reach out to us via chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com