Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
1
Do not buy
on November 3, 2022
Posted by: Jillyjill19
Doesn't work. Had it for two months and now it barely washes. Bought the pods and everything.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 4, 2022
Hi, Jillyjill19!
Thank you for reaching out with your concerns. We're sorry to hear that you're having trouble getting clean dishes! There are multiple factors that may affect your results, and we are happy to go through them with you to ensure your dishwasher is working as designed. Check out the following video for some helpful tips: https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishwasher-Is-Not-Cleaning/ . If this issue continues, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Thank you for reaching out with your concerns. We're sorry to hear that you're having trouble getting clean dishes! There are multiple factors that may affect your results, and we are happy to go through them with you to ensure your dishwasher is working as designed. Check out the following video for some helpful tips: https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishwasher-Is-Not-Cleaning/ . If this issue continues, please reach out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
It does the job
on November 6, 2022
Posted by: MarciaH
[This review was collected as part of a promotion.] We are happy with the dishwasher as far as washing dishes. Once it’s finished and the door is open the sides, too and door of the dishwasher are wet. The dishes themselves are clean and dry but not the inside, have to leave the door open to dry out the dishwasher.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 7, 2022
MarciaH, we appreciate you stopping by to share your feedback with us and your drying concern.
It sounds like you're on the right track with leaving your door open to help the inside of the dishwasher dry. Most of our consumers have also found that ensuring the incoming water is 120 degrees Fahrenheit can assist as well.
Should you ever need assistance or have any additional concerns, please connect with us via Live Chat, and we will be happy to assist.
Best Regards,
Ciara
It sounds like you're on the right track with leaving your door open to help the inside of the dishwasher dry. Most of our consumers have also found that ensuring the incoming water is 120 degrees Fahrenheit can assist as well.
Should you ever need assistance or have any additional concerns, please connect with us via Live Chat, and we will be happy to assist.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
4
Dishwasher
on November 7, 2022
Posted by: Clayton52
[This review was collected as part of a promotion.] Decent product. Works as expected. Once you figure out how to use the buttons. Didn’t care much for the mounting bracket for mounting underneath a granite countertop. That could be improved tremendously.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Needs more detailed operating instructions.
on November 11, 2022
Posted by: About to Return
[This review was collected as part of a promotion.] We were so pleased to receive and install the new dishwasher. but... there was one vital piece of advice that was missing. The procedural instructions to start operations of the machine. A kind and very efficient serviceman was able to provide the information and now the machine is operating.
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 12, 2022
Posted by: dc853
[This review was collected as part of a promotion.] Sleek, streamlined look. Large capacity. Top rack takes some trial and error to fit glassware efficiently. Full cycle takes a long time. Drying cycle is a bit weak.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on November 14, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] I stop working after 2 mouth can’t get no one out to fix it
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 15, 2022
Thank you for bringing this to our attention, Debby Jones! We're sorry to hear that it's been difficult contacting us about your dishwasher failing. This certainly isn't the ownership experience that we would want for you, and we would like the opportunity to turn this around. Please be on the lookout for an email from us so that we can discuss this further. We're looking forward to working together to resolve this matter! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
on November 14, 2022
Posted by: Vickli
[This review was collected as part of a promotion.] Tall glasses don't fit on top shelf. Bowls don't stay upright and nest together. Inside of door and sides are always wet even a day after running.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, November 15, 2022
Thank you for sharing your concerns with us, Vickli. We're sorry to hear that you're not enjoying your experience with your dishwasher, and we would like to help. Ensure that the dishes are loaded according to the use and care guide on pages 6-8. Regarding your concerns with the interior being wet, we would suggest leaving the door open to allow all the moisture to leave out and for the inside to air dry. If you may have any additional concerns, please feel free to Live Chat with us on Frigidaire.com or contact us by phone at 1-800-374-4432, Monday-Friday, 8:30 am-8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not what I would have chosen
on November 15, 2022
Posted by: Sunshiny Gal
[This review was collected as part of a promotion.] This is the dishwasher the builder installed in my house. I actually had no choice in choosing it. The builder didn’t allow for any upgrades. This would not have been my first choice. It takes over an hour for a quick cycle and doesn’t dry the dishes at all.
Response from frigidaire.comBy COURTNEY, Online Outreach Specialist, November 16, 2022
Hey, Sunshiny Gal! Thanks for sharing your feedback with us and sorry to hear that your dishwasher is taking too long and not drying the dishes.
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid. I hope this helps! Also, know that Tupperware plastics will not dry due to their porous effect.
Please don’t hesitate to reconnect with us directly should you have any other questions. ~Courtney
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid. I hope this helps! Also, know that Tupperware plastics will not dry due to their porous effect.
Please don’t hesitate to reconnect with us directly should you have any other questions. ~Courtney
Written by a customer while visiting frigidaire.com