Customer reviews from frigidaire.com
Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
1
Terrible; loud; does not wash or dry properly
on November 18, 2017
Posted by: Jonnny5
from Royal Oak, MI, United States
Had it for a month, ran at least 30 loads and they've never come out well. Always either filmy or wet. I use premium Finish pods and Finish rinse aid and doesn't work. The tub never drains at the end of a cycle. Also for some reason you need to run the hot water on the sink before starting a load and test to be 120 degrees???? Why on earth would you design it this way? Even the cheaper dishwashers don't require this. It's also really loud...it sounds exactly like a kitchen aid mixer when running.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 20, 2017
Gosh Jonnny5! I hate that you have experienced any matters with your dishwasher. So that we are able to gain a better understanding and assist you properly, I would like you to contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
A little loud, and dishes are very wet after clean
on November 19, 2017
Posted by: Greenlawnracing
from Oklahoma
[This review was collected as part of a promotion.] Super annoying how my dishes are dripping wet after washing them.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, November 20, 2017
Hey Greenlawnracing! I recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, you’re using the correct amount of Rinse Aid, and that no heavy mineral or calcium scale is covering the heater. I hope this helps! Please don’t hesitate to reconnect with us directly should you have any other questions. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Thw water sits in the bottom of the dishwasher.
on January 20, 2018
Posted by: tcme
[This review was collected as part of a promotion.] I cant get the water out of the dishwasher. Which is going to cause mold, creatures, and bacteria! In the drying stage it doesn't get hot enough to dry the dishes.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 23, 2018
Hey Tcme, I personally apologize for any inconvenience you have experienced with your dishwasher not drying your dishes. I would recommend using a rinse aid if you are not using one already. I would also check that your water heater is set at 120°F (49°C) to get proper water temperature inside the dishwasher. Also, check the incoming water temperature to be sure it is not less than 120°F (49°C) at the sink closest to the dishwasher. Hope this helps!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Don’t buy and waste your money!!!!!
on January 20, 2018
Posted by: Laurie360
from Statesville, NC, United States
[This review was collected as part of a promotion.] The absolute worst dishwasher I have ever had!!! Soap door doesn’t open never has. I use the recommended detergent and the cube never breaks open to wash the dishes. Same detergent I have used in past and haven’t had any issues previously. Dishes do not dry. You still have to prop door open after drying cycle to get them. We are buying a new one ASAP!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, January 22, 2018
I'm terribly sorry to hear about your dishwasher experience, Laurie360. I recommend making sure large dishes are not blocking the spray arms from reaching the soap dispenser to release the detergent and the incoming water is coming in at least 120 degrees Fahrenheit. You may also find that using rinse aid will help with the drying performance of your dishwasher. I hope this helps! Please feel free to contact us at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you need additional assistance. -Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Doesn't DRY!
on January 31, 2018
Posted by: PatMO
from Monterey, CA, United States
[This review was collected as part of a promotion.] I read the reviews before I purchased the DW and saw a few entries about the appliance failing to dry dishes but took a chance and bought it anyway. Although it looks sleek and the settings are easy to set, IT DOES NOT DRY THE DISHES!
Since I'm stuck with it, I've resolved to propping the door open after the cycle has "completed" and letting it air dry, because if I don't, it gets smelly as well as the dishes inside.
I was going to purchase the "suite" (fridge, etc) but will likely go with another brand after this experience.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 1, 2018
PatMO, I am sorry to hear of your frustration with your new dishwasher. Most challenges with drying are related to water temperature and/or rinse aid usage. The “sweet” spot for water temperature is between 120-125 degrees (at the water heater) for the best cleaning and drying potential. Ensure you run the water in the sink until it is hot (like you do before getting in the shower), before starting the dishwasher (page 13 in your Owner’s Manual). Don’t forget the rinse aid (it really makes a difference)! You can even increase the amount of rinse aid that is dispensed to help with drying (page 10 in your Owner’s Manual has the instructions). Plastics have less thermal mass than metal or glass items and will need to be towel dried. If this hasn’t helped, or if you have any questions, please do not hesitate to reconnect with us directly for assistance Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad product
on February 1, 2018
Posted by: Kavi
from Davenport, FL, United States
[This review was collected as part of a promotion.] bought dishwasher, not working, missing a part. Called up customer service in my area, waiting for the part. Not sure if it will work or not.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 2, 2018
Hi Kavi!
We certainly apologize for any inconveniences this may have caused you. In researching, we were unable to locate any recent contact with us or service request pertaining to your matter.
So that we can assist you with your concern, please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
We certainly apologize for any inconveniences this may have caused you. In researching, we were unable to locate any recent contact with us or service request pertaining to your matter.
So that we can assist you with your concern, please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bought less then 3 Month ago and already broken
on March 6, 2018
Posted by: gabbamax
from South Carolina
Not even 3 Month old and the Buttons on the top are not working. Something is wrong with the circuit board or so.
Big Disappointment
Big Disappointment
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 7, 2018
Oh no Gabbamax!
We regret to hear of your experience with your dishwasher. So that we are able to resolve your concerns as soon as possible, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly –Ciara
We regret to hear of your experience with your dishwasher. So that we are able to resolve your concerns as soon as possible, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly –Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy with the purchase
on April 14, 2018
Posted by: Kdnelsen
from Lexington KY
[This review was collected as part of a promotion.] We bought the dishwasher in November 2017 and already the panel went out and had to be replaced in March 2018
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, April 16, 2018
Oh no, Kdnelsen! I hate to hear that you had to go through the repair process on such a new appliance. I apologize for the inconvenience this may have caused. I am glad, however, that it was repaired and the appliance can get back to washing those dishes. If you need any additional assistance, feel free to contact us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com