Customer reviews from frigidaire.com
Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Average customer rating
4.2
(4,422 Reviews)
Rating breakdown 4,422 reviews
5 Stars
2,462
4 Stars
1,081
3 Stars
377
2 Stars
172
1 Star
330
82%of customers recommend this product.
(
540 out of
659)
Customer Reviews for Frigidaire - 24" Top Control Built-In Dishwasher, 54dba - Black
Customer Rating
2
good and bad
on September 13, 2019
Posted by: Wil33
[This review was collected as part of a promotion.] I bought this item in June and the motherboard already stopped working. Besides that I love how quiet the item runs.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, September 16, 2019
Hello, Wil33.
Thank you for providing your feedback. Upon reviewing your information, I am happy to learn your dishwasher has been restored. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for providing your feedback. Upon reviewing your information, I am happy to learn your dishwasher has been restored. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst dishwasher ever !
on September 16, 2019
Posted by: RaJo
We had this dishwasher for almost 3 months now and it's by far the worst dishwasher we ever owned!! It doesn't clean the dishes very well, always leaving some residual junk on them, and it doesn't dry them well either! Terrible purchase.
Response from frigidaire.comBy Briana, Online Outreach Specialist, September 17, 2019
Hello, RaJo! Thank you for your feedback! We sincerely apologize for your experience with your dishwasher. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. In researching, we see where you are currently being assisted with your concerns. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not recommend
on September 19, 2019
Posted by: pdshuman
Never worked from day 1 tub was cracked all the way across the tub. They refuse to warranty.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 20, 2019
Hi, Pdshuman!
Thank you for sharing your experience. We understand your concerns! In researching your file, we were able to arrange for a visit with a technician under warranty to diagnose the issue. When our technicians determine that a repair cannot be made, they are meant to contact our Technical Assistance team while on site to discuss recommended repair options or make a non-repairable report. We were also awaiting photos of the crack to confirm the diagnosis. We understand that the replacement process can be inconvenient, and do our utmost to ensure it goes smoothly. The replacement review had not yet been completed when you informed us you had purchased another dishwasher. We apologize that we were unable to complete the resolution in a preferred timeframe! We hope to have the opportunity to assist you in the future.
Best,
Ashton
Thank you for sharing your experience. We understand your concerns! In researching your file, we were able to arrange for a visit with a technician under warranty to diagnose the issue. When our technicians determine that a repair cannot be made, they are meant to contact our Technical Assistance team while on site to discuss recommended repair options or make a non-repairable report. We were also awaiting photos of the crack to confirm the diagnosis. We understand that the replacement process can be inconvenient, and do our utmost to ensure it goes smoothly. The replacement review had not yet been completed when you informed us you had purchased another dishwasher. We apologize that we were unable to complete the resolution in a preferred timeframe! We hope to have the opportunity to assist you in the future.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible!
on September 21, 2019
Posted by: BobbyTT
Horrible! Broke down within two months and it’s been a hassle getting a repair person to show up. Will not buy again.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 23, 2019
Hi, BobbyTT!
We understand your concerns. In researching your file, there was some confusion when setting up the follow-up appointment as to whether the necessary parts had arrived. You are currently scheduled for that appointment today! As of 12:00 noon, there are three calls ahead of yours. You should receive a call from the technician when they are 30 minutes out! Thank you for your patience.
Best,
Ashton
We understand your concerns. In researching your file, there was some confusion when setting up the follow-up appointment as to whether the necessary parts had arrived. You are currently scheduled for that appointment today! As of 12:00 noon, there are three calls ahead of yours. You should receive a call from the technician when they are 30 minutes out! Thank you for your patience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
3
interior tub stays wet
on September 25, 2019
Posted by: jennay
[This review was collected as part of a promotion.] I'm a little disappointed that even with the hi-temp wash and a drying agent (jetdry), the interior tub and all of my dishes are still wet when I open the dishwasher after a cycle.
Response from frigidaire.comBy Online Outreach Specialist, September 27, 2019
Hey, jennay! Thank you for taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your feedback will certainly help us to improve to meet you and other consumers’ needs.
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid.
Also know that plastic items like Tupperware or plastic plates are more porous and will take longer to dry and may still be wet after the drying cycle.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid.
Also know that plastic items like Tupperware or plastic plates are more porous and will take longer to dry and may still be wet after the drying cycle.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Quiet but doesn’t fully dry dishes
on September 26, 2019
Posted by: DishesNC
[This review was collected as part of a promotion.] Upgrade this if possible. It is not loud at all, but doesn’t dry the dishes
Response from frigidaire.comBy Derrick, Online Outreach Specialist, September 27, 2019
Hi, DishesNC.
Thanks for stopping by with your review.
I feel terrible you aren’t getting the best drying performance from your dishwasher.
Please watch this short video of helpful tips on how to improve your dishwasher’s drying cycle.
https://youtu.be/BsvwBkwRVUY
Also, have you checked your drain hose for any kinks or clogs?
How far is your water heater from your kitchen?
Should you need us or have any additional questions about your dishwasher’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
We appreciate your feedback and for choosing our brand for your home.
Kind Regards-
Derrick
Thanks for stopping by with your review.
I feel terrible you aren’t getting the best drying performance from your dishwasher.
Please watch this short video of helpful tips on how to improve your dishwasher’s drying cycle.
https://youtu.be/BsvwBkwRVUY
Also, have you checked your drain hose for any kinks or clogs?
How far is your water heater from your kitchen?
Should you need us or have any additional questions about your dishwasher’s features, please contact us by dialing 800-374-4432. Our representatives are ready to assist Monday through Friday from 8:30 am-8pm EST.
We appreciate your feedback and for choosing our brand for your home.
Kind Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Won’t dry out
on September 28, 2019
Posted by: Jaxxons microwave
[This review was collected as part of a promotion.] I like the appearance of the dishwasher but despite using the drying feature the tub is still wet all over after the cycle is complete. I’m fearful that this will cause a smell over time.
Response from frigidaire.comBy Online Outreach Specialist, October 1, 2019
Hey, Jaxxons! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive and want to see how we can help!
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid.
Also know that plastic items like Tupperware or plastic plates are more porous and will take longer to dry and may still be wet after the drying cycle.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
We recommend making sure that the house water is coming in at 120 degrees, the “Heat Dry” option is selected, and you’re using the correct amount of rinse aid.
Also know that plastic items like Tupperware or plastic plates are more porous and will take longer to dry and may still be wet after the drying cycle.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
New home
on October 11, 2019
Posted by: bmw13
[This review was collected as part of a promotion.] Had no choice since builder already installed, very noisy
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 14, 2019
Hi, Bmw13! Thank you for taking the time out to share your feedback with us. We understand that some sounds coming from your dishwasher can be clamorous. There is a noticeable change in sound when the wash action switches between the lower and middle spray arm. This is normal being that each spray arm has its own sound. You are able to view any normal operational sounds in the Use and Care Guide.
Should you experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com.
Kindly,
Ciara
Should you experience any unusual sounds, feel free to reach out to us at 1-800-374-4432 Monday-Friday, 8:30am-8pm EST or by email at socialcare@frigidaire.com.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com