Customer reviews from samsonite.com
Samsonite - Andante 2 29" Wheeled Duffel Bag - Black/River Rock
Average customer rating
3.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
10
42%of customers recommend this product.
(
13 out of
31)
Customer Reviews for Samsonite - Andante 2 29" Wheeled Duffel Bag - Black/River Rock
Customer Rating
2
Great design, poor execution, shameful warranty.
on November 1, 2023
Posted by: David J
from Auburn, WA
We bought these for the convenience of being spacious when used yet collapsible and nestable (28" fits inside the 32") for storage aboard tight quarters like River cruise boats. However, the end pocket which rests on the ground when upright has no added protection against scuffs and scrapes...It is just a medium canvas material like the rest of the bag.
Although we are careful with the bags, the airlines are not and two of the four we purchased were significantly damaged (one requiring an impromptu duct tape repair on the very FIRST trip!).
Don't be fooled my the advertised warranty either. Despite all the encouraging verbiage about durability for the toughest travel in the product description, the Samsonite lawyers have exempted themselves from responsibility for travel related damage such as abrasions and tears.
These are one trip bags.
Good grief! Why did we pay more for Samsonite?
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, November 3, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Angie
from Undisclosed
Verified Purchase:Yes
This bag is very well made and has a lot of space for clothes of course the wheels roll smoothly with no problem this bag was thought out well I would recommend to my friends
Written by a customer while visiting samsonite.com
Posted by: Tracy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use this bag every weekend and it is holding up marvelously! I work for a haunt and have a lot of gear to carry. I take it over gravel, concrete, up and down stairs and I am more than happy with my purchase! Would recommend!!!
Written by a customer while visiting samsonite.com
Posted by: what?!
from Boise ID
Verified Purchase:Yes
very good duffle but really big. Definitely won't fit in overhead.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: nwm528
from Columbus ohio
Verified Purchase:Yes
Purchased for 11 year old grandson to take for camps this summer
Written by a customer while visiting samsonite.com
Customer Rating
1
Inner Lining Ripped
on September 27, 2022
Posted by: Rob S
from Utah
The inner lining between the main compartment and small outside compartment ripped after one use!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, October 3, 2022
We are sorry to hear that you had issues with your new product. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from San Francisco
Verified Purchase:Yes
I love the bag. Would recommend to everyone. The storage space is awesome and the looks and quality is real good. Just one request though can you guys not write the samsonite logo so big. The logo covers the whole bag almost😂😂.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KellBell
from Orlando, FL
Verified Purchase:Yes
Very roomy bag that holds a great deal. Sturdy but lightweight so you're not using a lot of your baggage weight allowance on the bag! The only thing that keeps me from giving it five stars is that it needs a bit of a redesign on the bottom end when standing up so that it doesn't tip over when full. A small "stabilizer bar" would probably do the trick. That being said, I would still buy the bag again without it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com