Customer reviews from samsonite.com
Samsonite - Andante 2 29" Wheeled Duffel Bag - Black/River Rock
Average customer rating
3.3
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
15
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
10
42%of customers recommend this product.
(
13 out of
31)
Customer Reviews for Samsonite - Andante 2 29" Wheeled Duffel Bag - Black/River Rock
Posted by: Alexander
from Undisclosed
Verified Purchase:Yes
Primary Luggage for interational trip. Sounded and looked better on line than in use. Zippers and case are not substantial enough for even one transatlantic flight. Difficut to manage contents and maintain usability at your destination.
Written by a customer while visiting samsonite.com
Customer Rating
1
This bag is absolute garbage
on October 13, 2021
Posted by: Sean F
from Florida
I literally pulled the zipper for the first time to close the bag when it wasn't even half full, and it disintegrated in my hand. I have a north face duffel that's over 10 years old and has been on hundreds of trips with me and it's still fine. I can't believe how poor the quality of this bag is. If it wasn't for the samsonite label, this would be a $15 bag.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
2
Bag had problems on 2nd and 3rd use
on March 20, 2023
Posted by: HZZZ
from Philadelphia, PA
I have the 30" Andante. The 2nd trip I used the bag, the inner lining separating the top and bottom sections ripped at the seams leaving it partially open and therefore hard to use as a separate section. The 3rd time, the zipper of the drop bottom section separated while I was taking the bag out of a rental car bus leaving me trailing clothing out of the bag. I was able to take the zippers to the end of the bag and reengage them but it leaves me scared that the zippers will separate again on a future flight with a little rough handling of baggage handlers. Fortunately it didn't happen again on the rest of that trip or my flight home. I love the size of the bag and some of the setup but tough to recommend after quality problems with only a few uses. Looks like I have to pay to return it to Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Do not buy
on June 16, 2023
Posted by: Anita985
The zipper for the top compartment came apart after one use. The design is poor with the handle on top of the bag putting too much pressure on the zipper when the baggage handlers pick it up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 20, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: Recardo
from Stone Mountain, Ga.
Verified Purchase:Yes
Was not a good purchase. The bag has already
has holes in it only after 1st time using it.
has holes in it only after 1st time using it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
Having two other Samsonite duffels, I am dissapointed with interior compartments I wouldn't buy this bag again
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: SMG1
Verified Purchase:Yes
First time I used it, one of the side zippers broke
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: JG25
from Los Angeles CA
Verified Purchase:Yes
This is a nice lightweight weight checkable bag. I wanted one that would get small bc I live in an apartment that is lacking storage options so this is perfect to roll under the bed or tuck behind something. 4 different compartments was really nice to have. I jammed this super full for a trip to Mexico including 7 bottles of sunscreen, aloe, and hair products and never hit 50 lbs.
The one thing I wish it had was more carrying handles on all sides of the bag. Only 2 of them (1 on top and 1 by the extendable handle) so carrying it full upstairs was a bit of a struggle.
The one thing I wish it had was more carrying handles on all sides of the bag. Only 2 of them (1 on top and 1 by the extendable handle) so carrying it full upstairs was a bit of a struggle.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com