Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
3
Great gift
on February 9, 2018
Posted by: Mk70
I am a new foster parent of a newborn and was so excited when I opened this gift as a pre placement of child party to help me get ready. Although this was wrapped nicely in the original package, I believe it was regifted( which is still amazing ) bc I need so much but the child’s cup holder bar attachement is missing so I can’t attach my tiny little one in her car seat into the stroller. I was very disappointed to see I can’t order this part and don’t know what to do
Response from gracobaby.comBy Graco, Consumer Services, February 13, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Do not buy
on February 10, 2018
Posted by: AlissaHenryTV
I was so excited about this stroller. However, the front wheel makes this stroller almost impossible to push. It’s way too expensive for these problems. Save yourself the trouble (and the money!)
Response from gracobaby.comBy Graco, Consumer Services, February 13, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel is always getting stuck won’t push!
on February 14, 2018
Posted by: Donielelyn
I haven’t had this stroller for very long and I’m very frustrated by it, the front wheel is constantly getting stuck and won’t tirn I have to bend down and physically push the wheel to turn or sometimes to even get it to go straight! Really wish there was a replacement or something, wouldn’t purchase this stroller soooooo hard to push!
Response from gracobaby.comBy Graco, Consumer Services, February 15, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Love the click connect, hate the wheels
on February 14, 2018
Posted by: Amon
First off, the click connect has been fantastic! I love how easy it is to get the kiddo in and out of the car. The actual stroller on the other hand is a bit less enjoyable. We have the same issue with the front wheel locking up or getting in the way of the rest of the stroller when we try to fold it down. The other issue I've noticed is the back wheels dont roll very well, even if the front wheel is locked the back wheels act like they dont want to roll.
Response from gracobaby.comBy Graco, Consumer Service, February 15, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel issues
on February 15, 2018
Posted by: Arswygert
I love everything about this stroller EXCEPT that the front wheel constantly gets stuck and pulls to the right. Wish I knew how to fix bc I really do like everything else but that one issue is a big pain in the rear when using.
Response from gracobaby.comBy Graco, Consumer Services, February 16, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel issues
on February 21, 2018
Posted by: KCarvz
I got this for my shower and every time I use the stroller, I have issues with the front wheel locking and not rolling like a wheel should. On the rare occasion the wheel doesn’t lock I will say that the stroller rides beautifully. Very disappointing, because it was expensive. The car seat I have had no issues with. And I love the look of it so maybe I just got a weird issue with mine. Also there’s this weird plastic piece that hangs down.
Response from gracobaby.comBy Graco, Consumer Services, February 22, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Love the different options but...
on March 5, 2018
Posted by: Cgarcia
I love the different seating options that this stroller offers but the front wheel is giving me so many problems with not swiveling properly and getting stuck that I can’t even go out for a simple walk. It sucks bc I love the stroller but I’m fed up and about to buy a new stroller and just say forget it!
Response from gracobaby.comBy Graco, Consumer Services, March 7, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Disappointed
on March 7, 2018
Posted by: Ap17
I bought this stroller because of its versatility however was very disappointed when it came down to using it. The front wheel always gets caught/locked and it’s so frustrating. I am having to continuously correct the front wheel as it is either stuck sideways, pulls to the right or left. A simple outing makes me so frustrated that I just give up and come home. Love the stroller system however will probably return it as it’s more frustrating than anything else.
Response from gracobaby.comBy Graco, Consumer Services, March 8, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com