Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
1
ISSUE WITH WHEEL LOCK
on November 4, 2017
Posted by: Jeff M
As another review stated I'm also having a lot of issues with the wheel lock constantly engaging. Not sure why but it makes going g around d very difficult.
Response from gracobaby.comBy Graco, Consumer Services, November 6, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel gets stuck!
on November 16, 2017
Posted by: kla8686
The front wheel of this stroller is a nightmare! It is always getting stuck and either me or my husband is always fixing it. It does have good storage. I wouldn’t recommend this stroller.
Response from gracobaby.comBy Graco, Consumer Services , November 17, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Problematic stroller
on November 19, 2017
Posted by: Christinawitt10
I received this as a gift for my baby shower. I love that I can close and open the stroller base with one hand. However, I find it incredibly hard to steer. As other people mentioned the front wheel constantly locks up and doesn't turn. The canvas on the front was also snagged when I took it out of the box. I'm greatly disappointed by the product and will be looking to replace it soon.
Response from gracobaby.comBy Graco, Consumer Services, November 20, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Some good, some bad...
on November 27, 2017
Posted by: PKH1
I tested a number of jogging strollers prior to the birth of my son. I liked the versatility of the Grace Modes jogger, especially the ability to click the infant seat into the stroller frame. Now that he's born and we use the stroller quite a bit for both walking outside and shopping, it has its pros and cons. It's definitely durable and easy to use on rougher terrain. But the issues with the front wheel are beyond frustrating. Sometimes it rides fine, but more often than not it pulls hard to the right, or stutters when I try to push. Not effective on a straight path like when walking for exercise, or trickier spots like trying to maneuver through a store. I want to love this stroller since we hoped to get years of use out of it but that front wheel causes a lot of irritation on a regular basis.
Response from gracobaby.comBy Graco, Consumer Services, November 28, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Was great for the 2 months ONLY
on December 10, 2017
Posted by: cw2012
We really loved this jogger/carseat combo for about 2 months. It worked great for taking baby to my older daughters' soccer games and jogging the neighborhood. But after a month the front wheel has started getting stuck or locked and even when I adjust the lock, it wont turn or roll properly. It makes the stroller completely unusable. I am so upset that this very expensive product would become defective so quickly.
Response from gracobaby.comBy Graco, Consumer Services , December 11, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Loved at first, not long lasting
on December 21, 2017
Posted by: momof2tob
I bought this stroller 18 months ago. It hasn't been used a ton as my son was never a stroller fan. At first I was in love with this system. It was fantastic in uneven terrain, the car seat is light. It didn't take too long for problems to arise. First the front wheel started to lock. Next the kickstand started to not work properly and I have to fuss with it to open so the stroller doesn't fall over. Now the back tires will no longer hold air. It's a huge disappointment as I was so in love with it when I bought it.
Response from gracobaby.comBy Graco, Consumer Services , December 22, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Okay - but front wheel is an issue
on January 2, 2018
Posted by: brittcharles
I use this stroller when I have to and haven't even tried to jog with it yet as the stroller constantly pulls to the left or right. It is even worse when you put anything in the bottom compartment. I am constantly lifting it up on the back two wheels to realign the front wheel to stop it from pulling. Overall I am fairly disappointed with the quality for the price I paid
Response from gracobaby.comBy Graco, Consumer Services, January 3, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not for jogging, barely for walking.
on January 4, 2018
Posted by: Rprawlucki
We were gifted this stroller but it unfortunately is not what we had expected from it. Even on a brisk walk, the stroller rattles the entire time. I can barely go for a walk with my daughter without worrying she will be uncomfortable due to the wheels rattling. I would not recommend this product, and would suggest spending more on a different brand - jogger or not!
Response from gracobaby.comBy Graco, Consumer Services, January 5, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com