Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
1
Don't waste your money
on June 14, 2017
Posted by: Heather0406
By far the worst stroller I have ever used! In theory, you think it would be a great stroller plus it has amazing reviews... not so much! It's easy to close, but awkward to open. You have to bend down and unlatch the hitch to open while pushing down on the front of the stroller and bracing the back of the stroller with your body to open it. The front wheel is a joke. I can't even use this stroller because that wheel is so bad. The wheel constantly twists while pushing the stroller which acts as a brake. I am constantly having to ether bend forward to adjust the front wheel or lift the front of the stroller up to try and realign the wheel so I can walk STRAIGHT! The locking mechanism is a joke, it is intended to keep the stroller going straight while jogging but all it does is make it so you can't steer the stroller and it tends to veer off to the side; makes running not even worth it with this stroller. And for the hefty price tag of the stroller system, you are better off shopping around.
Response from gracobaby.comBy Graco, Consumer Services , June 15, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Love it!!!
on July 10, 2017
Posted by: N_love13
I bought this for my son & I absolutely love it! The big tire jogging wheels is what sold to me.. I came across many nice strollers but none of them had these wheels that I was looking for. Everytime I use this stroller I get great compliments especially it being Graco brand. It fits my style perfectly, sporty but also elegant! Must buy!!!!!! I only gave 4 stars because besides it being super light weight it doesn't do well when going over bumps on the road or sidewalk, my son's head would bobble everywhere.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front Wheel Does It's Own Thing
on July 31, 2017
Posted by: homalus
We received this as a present for our first baby and wanted to use it for jogging. We cant even use it for walking because the front wheel goes in whatever direction it wants. Don't even try to back up with it or make turns because the front wheel will not go straight again. Very frustrating.
Response from gracobaby.comBy Graco, Consumer Services, August 1, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
So far so safe
on September 19, 2017
Posted by: Nicholeora
Today I was running with my son. While I was coming down hill I went to the side walk to avoid a lady standing with her dogs. While coming back on to the side walk I slipped bc the grass was wet. I went down flipping the stroller with the car seat. i looked up frightened to see the wheels in the air and my baby safe and sound. The car seat straps held him in place completely. Thank god he was strapped in.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Love love love it❤️❤️
on September 29, 2017
Posted by: Mom2Mason
I’m a first time mom, and my mother bought me this stroller and I love it so much! So easy to put together and I can’t wait to use it once my baby gets here!!
Written by a customer while visiting gracobaby.com
Customer Rating
3
Love it but....
on October 10, 2017
Posted by: Vira
I love Graco. For my first born I had a different Graco stroller. Before delivering my second born I knew I would eventually want to get back into running which led my husband and me to buy this jogger stroller. I get a lot of compliments on how nice it looks and I do too. I also like the actual car seat :) But, I have the same problem with the front wheel getting locked. It has been so frustrating. My baby just turned two months and it is disturbing to have to stop and try to fix it in the middle of our outings or walks. That is precisely why I looked up the stroller to see if others had the same issue. And although it is a relief to know I'm not crazy I am stuck with that problem, anybody know how to fix it?
Response from gracobaby.comBy Graco, Consumer Services , October 11, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Love but...
on October 12, 2017
Posted by: Fancykimme
The front wheel locks or won’t turn when I don’t want it to lock and the back tires keep loosing air so it’s very inconvenient...
Response from gracobaby.comBy Graco, Consumer Services, October 13, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Loved it at first...
on October 25, 2017
Posted by: JWitty
At first we loved everything about this travel system. Recently the front wheel decided that it will turn when we are going straight. We went to the fair recently and every few minutes my husband was having to bend down and straighten we wheel back up. We tried locking the wheel, but then wasn’t able to turn the stroller. It was an absolute nightmare! It is really disappointing because this was a gift, and the entire set is pretty costly. It should last more than 8 months!
We do love the car seat, however.
Response from gracobaby.comBy Graco, Consumer Services, October 26, 2017
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com