Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
2
Disappointed
on June 27, 2019
Posted by: MomofSunNSky
Purchased this stroller system months ago, from the beginning issues. The front wheel does not make maneuvering around easy. The tires simply suck. The toddler seat appears comfy and is very spacious. The car seat is great as well. Using both together however has broken the cup holder. Stroller is also very heavy and really bulky. Easy 1 hand fold does make things convenient.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, July 1, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Wheels popped immediately
on June 29, 2019
Posted by: Laurenjmp
I've been using this stroller for maybe four months and both wheels are completely worn/popped. I only use the stroller on weekends!
Response from gracobaby.comBy Graco, Consumer Services, July 2, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
So heavy!
on July 12, 2019
Posted by: Tay89
Only used mine for 3 months and its just too heavy to pick up and out of the car each time
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, July 15, 2019
Thank you for your feedback. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Tires and bealt issue & constant frustration
on July 26, 2019
Posted by: Cory2019
This stroller does not turn easily and the weight adds to the problem of turning it easily with one had or even two. It does not give an easy ride any time that I use it. The alligment is off even though the stroller is almost brand new. When u push it straight it goes to the right on its own. I thought it would be perfect but I even wrestle with the stroller straps every time i want to get my baby out. I'm not happy at all with this stroller. I've only had it for 1 month.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Wheels Vibrate like Crazy
on July 29, 2019
Posted by: sdmorton85
We liked the versatility this package offered and were excited to keep an active lifestyle.
As soon as our little one was old enough to be in it while jogging we learned very quickly none of the wheels were tight enough to handle any speed of run. The front wheel starts violently vibrating at first, then the rest follow suite. I am an engineer so I immediately went to work trying to fix it, but instead found nothing was adjustable. The car seat and normal use of the stroller are great, but if you intend to run at all, find something else.
As soon as our little one was old enough to be in it while jogging we learned very quickly none of the wheels were tight enough to handle any speed of run. The front wheel starts violently vibrating at first, then the rest follow suite. I am an engineer so I immediately went to work trying to fix it, but instead found nothing was adjustable. The car seat and normal use of the stroller are great, but if you intend to run at all, find something else.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel locks up
on August 10, 2019
Posted by: Sjdudbebhh
The front wheel locks up all the time! Is there a way to get this fixed??
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 12, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel keeps locking
on August 15, 2019
Posted by: Rmdatnk
Bought for an older grandchild but infrequently used. Now trying it for infant granddaughter click connect and the front wheel keeps locking.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, August 21, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Robert736
Verified Purchase:Yes
Good quality . Customer service is top notch. Best out there.
I would recommend this to a friend!
Written by a customer while visiting gracobaby.com