Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
1
Car Seat was the best part
on February 20, 2019
Posted by: Cali Christophers Mom
I am usually not someone who writes bad reviews and always tries to find the silver lining but this item was not worth the money because it is supposed to last for a long time and as a jogging stroller you would expect the handling of the stroller to be spot on. Ever since we first started using the stroller portion is has never steered correctly, even after having the tire pressure checked it just always wants to go to the left and physically takes both hands to even make it go straight even when the front wheel is unlocked. If you want a stroller that is easy to control and makes shopping and jogging easier this is not the combo for you. However, the car seat has been amazing!
Response from gracobaby.comBy Graco, Consumer Services, June 26, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Very Disappointed
on February 25, 2019
Posted by: hanksmom
I received this as a baby shower gift for my son who is 8 months old. The fabric cover is literally falling apart. I patched the first hole but three more have shown up. Three along the back seem and one along the seem where his leg lays. It’s like the seems weren’t sewn together very well. Poor craftsmanship to say the least. And we have the same wheel issue on the front wheel. It locks up sometimes when we try to turn it.
Response from gracobaby.comBy Graco, Consumer Services, June 25, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Worst stroller ever
on February 25, 2019
Posted by: Declansmom
I bought it for my first baby,I know graco is known for great things so I went and got this stroller. I thought I would love all the futures it had but it was definitely the worst purchase I could of made. The front tire always gets stuck and I feel it really has a mind of it's it own. For as much as this stroller cost I would imagine it was a good one. Sadly I bought it before my son was born so by the time I used it I could not longer return it.
Response from gracobaby.comBy Graco, Consumer Services, June 25, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel
on February 25, 2019
Posted by: Ivania
I got this stroller as a gift for my baby shower and baby is only 4 months and the wheel keeps getting struck. It’s very upsetting when you go out.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Always pulling to the right
on February 25, 2019
Posted by: Eseattle
This stroller is constantly pulling to the right and I can’t get it to remain straight
Written by a customer while visiting gracobaby.com
Customer Rating
2
Looks great but difficult and inconvenient to use
on March 17, 2019
Posted by: Sasha21
I got this as a gift from my parents. I was very excited at first since I heard a lot of great things about Graco and their travel systems but honest grew to dislike the product. First, it's not as easy to work with one hand. When closing, I have trouble with it snapping on me and I always need to remove the toddler seat just to close the jogger or it will get stuck. The product is really heavy as a well and takes up my whole trunk ( I have a Prius) along with most of my mother's SUV trunk. Lastly, from the beginning, I always have trouble pushing and turn the jogger. The front wheel is always getting stuck so more often then I would like I would need to pull it on its back wheels to turn it left or right.
Response from gracobaby.comBy Graco , Consumer Services, June 17, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
5
Great Features!
on March 27, 2019
Posted by: Denisse
[This review was collected as part of a promotion.] I love this stroller andan carseat combo, it looks exactly like the photo and it is easy to assemble
Written by a customer while visiting gracobaby.com
Customer Rating
2
Liked it at first...
on April 2, 2019
Posted by: Disappointed loyal custom
My son is 13 months old. I loved this stroller when I first got it. The front wheel gets stuck and the back wheels keep going flat. It is so hard to steer. Very disappointing for how much I paid for it. I always buy graco brand products because I trust them. Not this stroller. awful.
Written by a customer while visiting gracobaby.com