Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
2
Hard to maneuver
on November 24, 2018
Posted by: Hailey9
I got this stroller as a shower gift and it was pretty convenient with the car seat but now that we’ve moved to a convertible car seat I am ready to leave this stroller behind. The front wheel locks up ALL THE TIME. I get so frustrated trying to maneuver the stroller on turns as well as just going straight because the wheel randomly locks up. Originally thought it was a great idea to get a jogging stroller for around the neighborhood but once we get going, it we stop it just seems to be such a pain to get going again. Also is a very large stroller, takes up the whole trunk of an equinox having to remove wheels when putting it in my husbands malibu trunk. Currently on the search for a more convenient and working stroller.
Response from gracobaby.comBy Graco, Consumer Services, July 26, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Kandrea
Verified Purchase:Yes
I bought this travel system 1 month ago, I really love it! It is so useful and it easy to go anywhere.
Written by a customer while visiting gracobaby.com
Customer Rating
1
not worth is
on December 14, 2018
Posted by: meganj
I bought last year. have maybe used it 3 times. lots of space but very big, bulky, and heavy. barley fits in the back of my SUV. unable to be used as a jogging stroller because it tens to steer to one side and it is very heavy and not very maneuverable.
Response from gracobaby.comBy Graco, Consumer Services, June 28, 2019
Thank you for your feedback. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Wheels get locked after 3 months of usage
on December 18, 2018
Posted by: Li Xiao Juan
The first 3 months of using this product was great, but after that, the wheels keeps locking up on it's own. I was taking my 4 months old daughter for a stroll and ran into a father of a little boy who has the same item and he experienced the same faith as me. He even asked me if I had any issues with the product because he's already dealing with similar issues as me.
Response from gracobaby.comBy Graco, Consumer Services, December 31, 2018
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
4
A great stroller and car seat system
on December 21, 2018
Posted by: PaleRider932
I bought this a couple of months ago before my son was born. The stroller is great for tall people. I’m 5’9 and my husband is 6’4 and we can push the stroller comfortably. It’s also nice with the click connect system I can switch around the car seat and the bass with other click connect models and it will work. The wheels are great if you have to do a little off roading in some grass and it maneuvers great. I can do a 180 in place easily. My only problem with it, even with it fold down, it’s a little difficult getting it into the trunk of my little car and have to maneuver it to make it fit. But I’ll soon upgrade to an SUV and that will be solved.
Written by a customer while visiting gracobaby.com
Customer Rating
4
Love the click connect
on December 21, 2018
Posted by: Hstarkey
The click connect system is so nice! I love hearing my daughter is secure with a click. The front wheel sometimes gets stuck but otherwise its been great. Was able to get a replacement tire cheap on the bravo site as well when our tire popped running over a clothing security tag at the store.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Great Features, BUT, the front wheel!
on January 8, 2019
Posted by: Hailey
We got this for a gift from my Dad, so excited about this expensive jogging stroller, and complete travel system, my daughter was born in July, she’s 6 months now (almost) and I cannot use this stoller, I have to push it with the front wheel popped always, which is unsafe for my baby. If I am pushing it with the front wheel down, it pulls to the right the entire time so much that my arms get sore trying to get it to go straight. Absolutely ridiculous when you pay this much for a stroller and travel system, and I cannot even push the stroller.
I cannot push the stoller with 1 hand, and I cannot have the front wheel in the unlocked the position, the front wheel will just flip around backwards and get stuck sideways etc.
I cannot push the stoller with 1 hand, and I cannot have the front wheel in the unlocked the position, the front wheel will just flip around backwards and get stuck sideways etc.
I don’t know what we will do now, since this was such an espensive stroller that we are unable to use.
Written by a customer while visiting gracobaby.com
Customer Rating
1
dissapointed
on January 10, 2019
Posted by: nina88
I have been using this stroller for the past two months with my newborn and as stated with other reviewers, the front wheel continuously locks making steering extremely difficult. I bought this travel system with the hopes that I would have an easy to use and maneuver stroller, however i have been disappointed with the product. Is there any way to fix this issue?
Response from gracobaby.comBy Graco, Consumer Services, January 11, 2019
Thank you for your interests in our products. We apologize for the experience you have had with our product. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com