Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
3
Love the size
on May 30, 2018
Posted by: Tracieboho31
Love the size and the stroller grows with the baby. Just really started using it to walk and jog. The front wheel pulls to the right . Makes it difficult to walk far or run. Love the stroller however. Also get a lot of compliments on it
Response from gracobaby.comBy Graco, Consumer Services, June 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Wheel locks
on June 13, 2018
Posted by: Jessica10
Really want to love this stroller, but the front wheel constantly locks and the long plastic piece in the back by the pouch is always dragging on the ground. Would love if there were a fix to these issues. Disappointing for a product that was a premium price.
Response from gracobaby.comBy Graco, Consumer Services, June 14, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
I want to love this stroller.
on June 15, 2018
Posted by: TeriCan
I recieved this stroller as a baby shower gift from my registry in August of 2017. Since she is now large enough to use this stroller we bring it everywhere. At the time i recall it had great reviews. It simply does not have great maneuverability since the front wheel does whatever it wants. Either it will lock or turn a different direction. Getting through my doorway is always a struggle since that wheel never turns properly. It does take up a large amount of space but that i knew before putting it on my registry. I feel she bounces on every bump. We have aired the tires correctly.
Everything else is exceptional. The parent compartment and cell phone holder. The multiple cup holders. The child tray. The space under the carriage. The one hand folding system. All five stars. But unfortuneately i find myself shopping around for better maneuverability with all my five star features.
Everything else is exceptional. The parent compartment and cell phone holder. The multiple cup holders. The child tray. The space under the carriage. The one hand folding system. All five stars. But unfortuneately i find myself shopping around for better maneuverability with all my five star features.
Response from gracobaby.comBy Graco, Consumer Services, June 18, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Posted by: Sharlene36
Verified Purchase:Yes
I'm happy with item, will be using it soon. My baby is having his carseat challenge today
Response from gracobaby.comBy Graco, Consumer Services, July 5, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Great idea poor wheel design
on June 20, 2018
Posted by: bef03424
I was so excited to get this stroller as a gift. The front wheel constantly pulls to the right when in the locked position. When it is in swivel mode it will get stuck sideways and jerk the stroller violently. I have hardly had it and I don't think that it is fair that you do not offer refunds. You should want to make your customers happy and willing to return.
Response from gracobaby.comBy Graco, Consumer Services, June 21, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Rides smoothly but front wheel gets stuck
on June 29, 2018
Posted by: Molly2711
I love the car seat and how you can easily use it with the stroller but the front wheel often gets stuck and when it is locked it pulls to the right. I really wish this could be fixed.
Response from gracobaby.comBy Graco, Consumer Services, July 12, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Good concept bad execution
on July 1, 2018
Posted by: Erigo
Received this as a baby shower gift. I was in love with it until I started using it. First of all it is not very functional it’s great for when the baby carrier snaps on the frame but when you need the actual stroller seat you have to carry both separately. I end up having to put the stroller frame in the trunk and the seat upfront. Another major issue is the tire locks it’s soo annoying and frustrating. I ended up having to purchase another stroller
Response from gracobaby.comBy Graco, Consumer Services, July 12, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Sticky Front Wheel
on July 13, 2018
Posted by: BeccaGPrescott
I loved this stroller for about 11 months. We used it every day to go on walks with our babe and pup. But then the dreaded front wheel started to get stuck. It happens all of the time now. We can’t use it without getting so frustrated. I wish there was a solution. We may just have to buy another stroller. Can someone offer help?
Written by a customer while visiting gracobaby.com