Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
1
Not FOR JOGGING
on May 6, 2018
Posted by: Pat R
Got this stroller hoping i could go out jogging with the baby.... When the front wheel is locked it veers to the right... Thought it was the grade of the roadway but i ran on the opposite side and the stroller still veered right (uphill). It was impossible to jog straight. When the wheel is in the unlocked position the front wheel starts to wobble causing the stroller to shake violently. AT ONE POINT THE STROLLER ALMOST FLIPPED OVER WITH THE BABY IN IT! Keep in mind I was jogging on an asphalt bike path that is very smooth and doesn't have many bumps or cracks. Considering the price of the stroller you should be able to use it for it's intended purpose (jogging).
Response from gracobaby.comBy Graco, Consumer Services, May 7, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Comfy, but be aware of size!
on May 8, 2018
Posted by: Emilywdc
My husband and I bought this after some online researching and going to look at in the store before baby came. Barely pushing it back and forth in the isle and practice folding it once was not enough to get a full picture of how it actually functions. It is a good quality stroller: good height, comfy for baby, feels safe and sturdy, I like that the wheels can be repaired unlike standard flimsy plastic wheels and removed for more compact storage. However, I have a few issues with it that have me back in the stroller market.
It's huge. Once the toddler seat is in its too heavy for me to maneuver in and out of the trunk of our highlander. It always takes at least 2 or 3 attempts to pick it up and get it positioned just so. The one-hand fold is nice, but it definitely takes two hands to awkwardly open it. It has a kickstand to cover the front wheel to allow it to stand upright on its own. That works only if you can get the front wheel positioned just right as you close it. I also struggle to keep it rolling straight, both indoors and out. The front wheel will turn completely to the side and need to be manually set straight or it will also pull to one side. Super frustrating while shopping or trying to walk on sidewalks.
I will say my husband, who is both considerably taller and stronger than me, has no issues with it whatsoever and absolutely loves it. It's just too big and heavy for me (5'4") to use out and about by myself with baby. Its nice, just too much for me alone.
It's huge. Once the toddler seat is in its too heavy for me to maneuver in and out of the trunk of our highlander. It always takes at least 2 or 3 attempts to pick it up and get it positioned just so. The one-hand fold is nice, but it definitely takes two hands to awkwardly open it. It has a kickstand to cover the front wheel to allow it to stand upright on its own. That works only if you can get the front wheel positioned just right as you close it. I also struggle to keep it rolling straight, both indoors and out. The front wheel will turn completely to the side and need to be manually set straight or it will also pull to one side. Super frustrating while shopping or trying to walk on sidewalks.
I will say my husband, who is both considerably taller and stronger than me, has no issues with it whatsoever and absolutely loves it. It's just too big and heavy for me (5'4") to use out and about by myself with baby. Its nice, just too much for me alone.
Response from gracobaby.comBy Graco, Consumer Services, May 9, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Nicely made. But.....
on May 13, 2018
Posted by: Momma bear 2017
My husband and I bought this item for our son before he was born 6 months ago. We really liked it in the store for a lot of its features. But since we have had it we have had problems with the front wheel sticking. It makes it very hard to steer most of the time which is aggravating. Also it's very wide so hard to take in stores. I love that u can just use carseat in it. But for what we paid it's disappointing that it is so hard to steer and use. I was really excited to use it so was little disappointing.
Response from gracobaby.comBy Graco, Consumer Services, May 14, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel has problems
on May 15, 2018
Posted by: Mom9
Have had the stroller for about 3-4 months and the stroller is awesome in convenience except for the front wheel. It’ll stick sideways and you can’t lock it because then you can’t turn it at all.
Response from gracobaby.comBy Graco, Consumer Services, May 15, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Wheel Issues
on May 19, 2018
Posted by: errbear14
I thought it was just me, but the wheels on this stroller are not durable and we have gone through 3 replacement wheels and a replacement stroller with the exact same problems. First the tire rubber is very easy to puncture with normal use. For example we use this in the neighborhood and normal debris on sidewalks such as tree debris, weeds, etc, have punctured the tires. We've had to purchase multiple replacement inner tubes and Graco actually sent us three brand new tires for the problem. They don't seem to hold up like say a bike tire would and the inner tubes are always getting punctured. In addition we have the same locking front tire issue and anytime I go anywhere near a jog the whole thing shakes and rattles. I just wish this would have been as useful as we hopeed when we purchased the stroller. The durability of the frame and everything else is great, it's decent sized, it is awfully large for the trunk, but the wheels have made it almost impossible to use on a continuous basis.
Response from gracobaby.comBy Graco, Consumer Services, May 21, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
So Disappointed!
on May 26, 2018
Posted by: Addelyn17
We have only owned this travel system for a few months, have only used it a handful of times and the front wheel on the stroller sticks all the time. We love the car seat and the features the stroller has but the front wheel makes it extremely hard to steer. We recently traveled across Canada and trying to maneuver it in the airport was extremely frustrating. We drove over peoples feet and ran into others, it was a really bad experience. Really hoping Graco will take responsibility for this defect and fix this problem!
Response from gracobaby.comBy Graco, Consumer Services, May 29, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Good overall, but issues jogging
on May 28, 2018
Posted by: Brad
We've had the whole system since the birth of our child. As a travel system, it works great. Convenient that she can still be in the infant seat up to 30 pounds, giving us time to select our next unit. We love the toddler seat now that she's older (started using around 8 months). However, we've had the same problem as another review on this site: the front wheel, while in the locked position, constantly pulls to the right. This forces us to run with the front wheel unlocked, which would be OK except that the weight balance is a little off and any time you hit a bump, the front wheel pops off the ground and the whole stroller shakes violently for awhile until you force it back to steady.
Response from gracobaby.comBy Graco, Consumer Services, June 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Not a good choice for a jogger
on May 30, 2018
Posted by: Aehrm
Honestly I would not recommend this stroller as a jogger or even for walking. I originally registered for the newer version of this stroller, however, had received this model instead (most likely because it was cheaper). One MAJOR issue with this design is that the wheels DO NOT swivel, which makes jogging impossible. I have tried numerous times and keep finding that the stroller will pull to a certain side, which causes me to stop and readjust. Due to this I just gave up on jogging, which stinks because if I would have known that I would have returned the stroller and purchased the model that has the swivel wheels. Secondly, due to the wheel situation it is also a pain to walk with as you are constantly trying to pull the stroller back on course. The stroller is also big, but that is expected as it is a "jogger". I have no issue with the car seat as it seems to be working just find. I would recommend spending a little more money and finding a jogger with wheels that swivel.
Response from gracobaby.comBy Graco, Consumer Services, June 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com