Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
2
Problems with the front wheel
on April 22, 2018
Posted by: Amanda1308
We got this for our baby shower and I never use it because whenever I try to run with it the seat starts bouncing and the front wheel is all over the place. If you put the front wheel locked it doesn’t bounce but then it is so hard to run and turn which was the whole point of buying a JOGGING stroller so I am super disappointed that we registered for this!
Response from gracobaby.comBy Graco, Consumer Services, April 25, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
So-so
on April 28, 2018
Posted by: AmyR
We got this stroller as a shower gift and loved it for quite awhile. The car seat and base worked great and love the versatility of the seat positions. My husband has tried jogging with it and had to stop early because of how bad it pulls to the right. We haven’t used it an excessive amount of times, maybe like twenty, when both back tires went flat and no longer hold air. It is also challenging to close sometimes when the wheel gets turned wrong and won’t unturn.
Response from gracobaby.comBy Graco, Consumer Services, April 30, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Loved it until.... THE DREADED FRONT WHEEL!!
on April 30, 2018
Posted by: Jes02027
I loved all the features this system offered, until it came time to actually use it. The front wheel constantly gets stuck at an angle and won’t turn. Either it locks or simply will not turn, so I’m literally dragging the stroller across the ground wherever we go.... how embarrassing! I’m hoping that warranty coverage can do something to help fix this issue, yikes!
Response from gracobaby.comBy Graco, Consumer Services, May 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Baby thinks it is comfy
on April 30, 2018
Posted by: AGmom
It's okay - It is bulky when folded up and the front wheel is just annoying - Not latching/gets stuck... it is especially bad when folded ... I am always afraid it will break or get bent cause it does not lock in the way they normally do.. It did for the first few times, but not after
Response from gracobaby.comBy Graco, Consumer Services, May 1, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Convenient but front wheel gets stuck constantly!
on May 2, 2018
Posted by: CoryH
This is a very convenient stroller/seat combo but the front wheel gets stuck constantly and your always having to steer hard to correct it. Very Frustrating. Very disappointed.
Response from gracobaby.comBy Graco, Consumer Services, May 3, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Wheels not round
on May 3, 2018
Posted by: CBell
I bought this right before I had my baby, now that it is warm out and I'm able to use it I've discovered none of the wheels are round! Not sure if they were damaged in the store or what happened but I cant use it or it will jerk my baby around in the stroller.
Response from gracobaby.comBy Graco, Consumer Services, May 4, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
HORRIBLE....NOT SAFE FOR JOGGING!!!
on May 4, 2018
Posted by: Pat R
Got this stroller hoping i could go out jogging with the baby.... When the front wheel is locked it veers to the right... Thought it was the grade of the roadway but i ran on the opposite side and the stroller still veered right (uphill). It was impossible to jog straight. When the wheel is in the unlocked position the front wheel starts to wobble causing the stroller to shake violently. AT ONE POINT THE STROLLER ALMOST FLIPPED OVER WITH THE BABY IN IT! Keep in mind I was jogging on an asphalt bike path that is very smooth and doesn't have many bumps or cracks. Considering the price of the stroller you should be able to use it for it's intended purpose (jogging).
Response from gracobaby.comBy Graco, Consumer Services, May 7, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Great stroller. just heavy, bulky & pulls to side
on May 5, 2018
Posted by: Durable
So I’ve had this stroller now for 10 months. Don’t get me wrong, it is a great stroller. Very durable.. I feel like my boy is safe. It is strong but that also makes this stroller heavy and bulky. Like some of the other reviews stated.. it isn’t the easiest thing to carry in and out of the car and when it’s in my trunk.. it’s the only thing in my trunk! I have to detach the child cup holder, and the seat just to fit it in. Also, when jogging sometimes it pulls to the right, but then sometimes it pulls to the left. Not sure why that is.. I’ve tried to mess with it and get it to go straight with jogging but no luck. Other than that this is a great durable stroller
Response from gracobaby.comBy Graco, Consumer Services, May 7, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com