Customer reviews from gracobaby.com
Graco - Modes Jogger Click Connect Travel System - Tenley
Average customer rating
2.5
(217 Reviews)
Rating breakdown 217 reviews
5 Stars
38
4 Stars
17
3 Stars
26
2 Stars
62
1 Star
74
22%of customers recommend this product.
(
6 out of
27)
Customer Reviews for Graco - Modes Jogger Click Connect Travel System - Tenley
Customer Rating
2
Front wheel problems
on April 7, 2018
Posted by: Kcox24
We picked this stroller because it seemed to be the best value. I like the car seat and the ease of getting the stroller out and placing the car seat in. However, the front wheel keeps locking up and it is extremely frustrating maneuvering anywhere. I wish we had picked a different stroller.
Response from gracobaby.comBy Graco, Consumer Services, April 10, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Good Stroller but terrible jogger
on April 7, 2018
Posted by: mjkj
We like the convenience of having a combo car seat and stroller. When using the stroller it glides pretty well and it closes up easy enough for storage. However, this thing is terrible at jogging. When the wheel is locked, the stroller veers to one direction. We exchanged it for another at the store we originally purchased it from but the new one veers the other direction. Though its got "jogger" in the name, this isn't for jogging and you'll get frustrated trying. We will probably return it and look at other companies and models as seeing other reviews on here proves this issue is a serious design flaw.
Response from gracobaby.comBy Graco, Consumer Services, April 10, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel gets stuck
on April 9, 2018
Posted by: Irene Nikas
I bought this as a gift for my son and we used it less than a year and the front wheel gets stuck and and breaks just flip on. Very dangerouse.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Front wheel sticks!
on April 9, 2018
Posted by: CrystalB
WE bought this stroller late last year before our little man was born, I love everything about this stroller except for the front wheel jamming and I can’t get it to turn most of the time, it’s so frustrating! Makes me not want to use the stroller which is sad because I honestly do love everything else about it. It is just hard to go anywhere because I can’t turn it sometimes as the wheel jams when turning and then I have to back it up and try to go forward again, ugh it’s upsetting.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Love the 5 modes but horrible to steer
on April 16, 2018
Posted by: Carlos1234
I love the click connect and quick folding action, however when the front wheel is locked the stroller does not steer straight. With the swivel wheel engaged it is horrible to get going - it’s like a shopping cart with a sticky wheel! I would love if anyone has figured out how to fix this problem with the front wheel.
Response from gracobaby.comBy Graco, Consumer Services, April 19, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel sticking
on April 18, 2018
Posted by: Chelsea098
We received this at our baby shower and were so excited to use it. It has been about 11 months and you cannot go anywhere with this thing because the front wheel will slip into the locked position. So annoying!
Response from gracobaby.comBy Graco, Consumer Services, April 19, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
I love everything about it except...
on April 20, 2018
Posted by: Amyynn
I’ve had this stroller for almost 7 months now. I love how it folds up so easily and you can do it with one hand. I love the huge basket and the parent tray. I love that there are so many ways that you could use this stroller. My baby seems comfortable when she’s in the stroller. HOWEVER, the front wheel keeps getting stuck and it’s so frustrating! It would happen randomly and very often that it makes me not want to even use the stroller when I’m out. Please Graco, GIVE ME A SOLUTION FOR THIS FRONT WHEEL ISSUE.
Response from gracobaby.comBy Graco, Consumer Services, April 23, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Front wheel gets stuck
on April 22, 2018
Posted by: Paris
Disappointed!! Just recently brought it and it already isn’t working!!
Response from gracobaby.comBy Graco, Consumer Services, April 23, 2018
Thank you for your interest in our products. We apologize for the inconvenience you have experienced. You will be contacted shortly by a member of our Consumer Care Team.
Written by a customer while visiting gracobaby.com