Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
1
KitchenAid Refrigerator
on February 11, 2026
Posted by: JimyB
from New Orleans
[This review was collected as part of a promotion.] We have been very disappointed with this refrigerator! The water dispenser has worked intermittently since we bought it. Someone came out under warranty and replaced the module, but the water still doesn't work! This is the second KitchenAid refrigerator that we have had in the last six months. The first one was replaced because the freezer motor rattled the day, we bought it and plugged it in. I would not recommend
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 11, 2026
We truly appreciate you reaching out and sharing your experience with us. We're very sorry to hear about the trouble you're having with your KitchenAid® Refrigerator, and we'd love the opportunity to chat more and help resolve your concerns.
Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 916344.
We’re looking forward to hearing from you.
Marie Q
Please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 916344.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Solid Refrigerator
on February 21, 2026
Posted by: reckerd
from Little Rock, AR
[This review was collected as part of a promotion.] I purchased this refrigerator a few weeks ago and am overall happy with the purchase. I do have some concerns with the three drawers on the refrigerator side. They only have wheels in the back of the drawer with leaves the drawers feeling loose and really cheap.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com