Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
1
Buyers Remorse
on October 17, 2023
Posted by: Jenn1274
from Colorado
[This review was collected as part of a promotion.] This refrigerator looks beautiful and I had such high expectations given it is so expense and from a reputable manufacturer, but I wish I could find something else.
Issues:
1) The drawers are a joke, you pull them out and they do not pull or close smoothly. Its like an old dresser drawer made out of wood with no rollers. You push it back in and it's crooked. Super cheap not smooth.
2) The water dispenser worked for 2 days, then just stopped after we received our brand new refrigerator. We had to call in an appliance expert and they had to replace the water filter dispenser? Apparently this happens all the time and according to them, the life expectancy on this is a couple years, so it is a guarantee that it will happen again
3) The Water & Ice levers that you push is super stiff and you have to really push or angle itr right just to make it work.
4) The water & ice levers are no labeled, so kids or anyone who does not know which is which always presses the water for ice of vice versa
Issues:
1) The drawers are a joke, you pull them out and they do not pull or close smoothly. Its like an old dresser drawer made out of wood with no rollers. You push it back in and it's crooked. Super cheap not smooth.
2) The water dispenser worked for 2 days, then just stopped after we received our brand new refrigerator. We had to call in an appliance expert and they had to replace the water filter dispenser? Apparently this happens all the time and according to them, the life expectancy on this is a couple years, so it is a guarantee that it will happen again
3) The Water & Ice levers that you push is super stiff and you have to really push or angle itr right just to make it work.
4) The water & ice levers are no labeled, so kids or anyone who does not know which is which always presses the water for ice of vice versa
I hate that I spent upwards of 3k on this refrigerator and will NEVER buy this model / brand again
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 17, 2023
Thank you for sharing your experience with us, Jenn1274. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 413124.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Garbage
on October 26, 2023
Posted by: Danny2133
Garbage; I have owned Kitchenaid appliances for over 20 years with no problems. These new models are so poor quality. I bought this refrigerator 12 months ago and have already been serviced 5 times with major replacements! I would never buy a Kitchenaid product again.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2023
Thank you for sharing your experience with us, Danny2133. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 418334.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Cheapest quality fridge brand on the market
on October 26, 2023
Posted by: dedward
Kitchenaid quality used to be tops... then Whirlpool bought them. And did they raise the quality of WP products to match that of KA products? Nope, they did the exact opposite and lowered KA standards to below those of WP. Unbeknownst to me when I bought this junk is that KA is now WP's bottom line, selling at top dollar as if it was somehow comparable to others that actually work. This company has nothing to offer anymore.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 31, 2023
Thank you for sharing your experience with us, Dedward. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 418302.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks great, works horrendously
on October 26, 2023
Posted by: dedward
from AZ
A. Functionality issues:
-water trickles out of the dispenser
-water comes out warm
-water doesn't come out at all sometimes
-ice maker is so loud you can't even use it at nighttime as it will wake people up (I'm not being funny or exaggerating)
-control panel is comprised of severely dated technology. I had to push the dispenser button 9 times yesterday before water actually came out. It's usually only 2 or 3 times.
B. Cosmetic issues:
-ugly yellow foam stuffed into every single nook and cranny on the entire fridge
-ugly protective taping also crammed into every single nook and cranny of the fridge
-the plastic on all four corners of the fridge door are damaged
-water trickles out of the dispenser
-water comes out warm
-water doesn't come out at all sometimes
-ice maker is so loud you can't even use it at nighttime as it will wake people up (I'm not being funny or exaggerating)
-control panel is comprised of severely dated technology. I had to push the dispenser button 9 times yesterday before water actually came out. It's usually only 2 or 3 times.
B. Cosmetic issues:
-ugly yellow foam stuffed into every single nook and cranny on the entire fridge
-ugly protective taping also crammed into every single nook and cranny of the fridge
-the plastic on all four corners of the fridge door are damaged
It appears by reading even many of the good reviews, that nearly every single fridge sold has to be fixed. Many times right out of the box it's broken, such as mine and countless others as you will see reading through the allowed reviews.
And no, I never received a sweepstakes entry.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2023
Thank you for sharing your experience with us, Dedward. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 418269.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor quality of interior material and finish
on November 14, 2019
Posted by: Ron55
from Carlsbad, CA
Looks nice and works great so far.
But, for a high end price pretty poor quality of the exterior and interior.
Bottom cover should be stainless instead of plastic. Looks a bit cheap.
Flimsy drawers, don't move in and out smoothly as you would expect from a high quality unit. Don't expect them to last long until they break.
Should come with additional shelf and door bins for more flexibility and use of space.
Seems to have production issues with protruded door insulation - see pictures.
First unit came with bent doors, second one is better but still not what I would expect from the higher end KitchenAid brand. Quality control doesn't seem up to speed - see pictures.
Overall ok but not worth the additional price to comparable products.
But, for a high end price pretty poor quality of the exterior and interior.
Bottom cover should be stainless instead of plastic. Looks a bit cheap.
Flimsy drawers, don't move in and out smoothly as you would expect from a high quality unit. Don't expect them to last long until they break.
Should come with additional shelf and door bins for more flexibility and use of space.
Seems to have production issues with protruded door insulation - see pictures.
First unit came with bent doors, second one is better but still not what I would expect from the higher end KitchenAid brand. Quality control doesn't seem up to speed - see pictures.
Overall ok but not worth the additional price to comparable products.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy harrimm, Social Care, November 15, 2019
Hello Ron55, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stopped Working after 6 month
on August 3, 2021
Posted by: IZ78
from Texas
Stopped working after 6 month. Three different repair tech couldn't fix the problem. After hours of talking to Kitchen Aid filed a BBB complaint. problem going on 4th month and no resolution. Warranty doesn't cover any food due to defect and 3rd party extended warranty are not covered.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy stewakn, Social Care, August 3, 2021
Hey IZ78, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Perfect Size
on October 29, 2021
Posted by: Sleek
from California
[This review was collected as part of a promotion.] I wanted a quality appliance to add to our kitchen. Kitchen Aid had the features, quality, and value I was looking for. Imam loving it! Our new Kitchen Aid can have a home here as long as it wants!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible!
on October 19, 2019
Posted by: JustinIsNotHappy
from Ocala Fl
Gender:Male
We bought this 4 months ago and have already had to replace the ice maker. In addition the ice maker freezes up and will not auto dispense. Today I had to leave the door open to defrost and bang on it because I couldn’t open the ice maker due to it freezing up. We use it frequently so no reason for freezing up and it doesn’t make ice very frequently. I do NOT recommend. We have all kitchen aid products and now we are considering a non matching brand for a fridge. Stinks!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy blankar, Digital Care, November 2, 2019
Hello JustinIsNotHappy, thank you for your review. We sincerely apologize for the concerns with your Refrigerator and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com