Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
5
Stick with Kitchen Aid
on March 31, 2025
Posted by: AGzb
[This review was collected as part of a promotion.] Outstanding product. Always top quality with KA and we are very happy we code to buy this brand
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 31, 2025
Posted by: back in the day better!
[This review was collected as part of a promotion.] like lighting
drawers shallow
freezer needs additional bins or wire baskets and wire shelves even better
drawers shallow
freezer needs additional bins or wire baskets and wire shelves even better
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on April 3, 2025
Posted by: Notyonana
[This review was collected as part of a promotion.] Bought this for our new house. Great fridge. The removable trays on the door, are so easy to lift out and clean.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Drawer
on April 12, 2025
Posted by: Miamisteven
[This review was collected as part of a promotion.] My only complaint is the vegetable drawer does not seat properly. It appears to be a defect in that the rear wall is bulging forward so the shelf will not seat all the way in and thus the drawer does not hang correctly.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
KitchenAid refrigerator
on April 16, 2025
Posted by: Whitetail13142
from Pulaski
[This review was collected as part of a promotion.] The drawers are junk and you can’t use some of the places available for shelves on the side. For the price I expected better and there was a review I read before I purchased this refrigerator that also had said drawers were junk I should have taken it serious.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 21, 2025
Thank you for sharing your experience with us. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 709725.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on April 16, 2025
Posted by: DCWTX
[This review was collected as part of a promotion.] So far, we are happy with our new refrigerator. But, we had another Kitchen-Aide fridge that after a few years began having contuous ice maker issues, including some type of flaking material that was being mixed in with the ice cubes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Unhappy
on April 20, 2025
Posted by: John@72
from London, KY
[This review was collected as part of a promotion.] I bought this about three months ago and am very unhappy, for the cost of this refrigerator you would expect quality in all aspects but the draws in the refrigerator side are very hard to open and close and on the freezer side the refilling of the ice maker is loud, we bought the same exact refrigerator we had that was less than 5 years old and was service several times before we decided to just replace it, that Kitchen Aid was the better brand? Only bought the same brand to match the other appliances we currently have, won't do that again!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, April 23, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #711103.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Refrigerator. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #711103.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice Fridge - with one annoying flaw
on April 22, 2025
Posted by: jpsp
[This review was collected as part of a promotion.] we like the new Fridge. Many new useful features. Quality seem good so far. One grip - We turn off our water regularly when we're traveling. Having to take out the Ice bucket to turn of/off the icemaker is very inconvenient compared to all of our other refrigerators
Written by a customer while visiting kitchenaid.com