Customer reviews from kitchenaid.com
KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Average customer rating
3.9
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
327
4 Stars
216
3 Stars
107
2 Stars
53
1 Star
75
73%of customers recommend this product.
(
456 out of
621)
Customer Reviews for KitchenAid - 22.6 Cu. Ft. Side-by-Side Counter-Depth Refrigerator - Black Stainless Steel
Customer Rating
4
Good product.
on February 10, 2025
Posted by: Ortt
[This review was collected as part of a promotion.] Good product.
Had a similar product that was replaced with this new one. Shelves are lower quality than expected. Not as substantial. Ice maker is lower quality. The previous one had a laser level sensor and made better cubes.
Had a similar product that was replaced with this new one. Shelves are lower quality than expected. Not as substantial. Ice maker is lower quality. The previous one had a laser level sensor and made better cubes.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Small foot print
on February 17, 2025
Posted by: betwil
[This review was collected as part of a promotion.] Only a month old, but it seems to do what it is suppose to. i like this counter size as it doesn't stick out to far.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Design flaw, do not buy!
on February 18, 2025
Posted by: KMH24
Reporting the same design flaw everyone else is having. The wiring harness that attaches to the freezer door splits after repeated use (ours 3 years old) and the wires break, causing the ice maker to stop working. Only fix is to replace the entire door which costs more than the unit. Shame on Kithenaid/whirlpool for this design and not providing new doors as part of a recall program. Go elsewhere for your appliances, this line of kitchenaid appliances (our dishwasher also failed) is cheaply made crap!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 681145.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Faulty icemaker, never worked, 2nd tech coming Mon
on February 26, 2025
Posted by: Up the caboose
from Indiana
[This review was collected as part of a promotion.] Would have gotten more stars but Not too happy, thought we were going to a better product so we bought an oven, microwave, dishwasher and this fridge but ever since the delivery in Dec of 2024 our ice maker has not worked correctly. We are happy with the look and features of our appliances. But there is a big issue. Ice maker makes the ice but dispenser is loud and just churns and does not release ice (Cubed or crushed) well it does about 5 minutes later onto the kitchen floor. We had a Diamond repair tech come from kitchenAid he used a large metal pick to pry off our control panel on the front of our stainless steel door. My husband supplied him with tape to mask off in case of scratches. He worked on it, nice fellow. But when I returned home to try the appliance the same problem existed. and now our control panel sticks out just a bit on one side. Having another repair man out again in a few days. Very disappointed, my old fridge that we replaced is working well in our garage. Wish I could get a hold of someone from Kitchenaid instead of spending an hour on the phone to be told all the can do is send a tech (for the second time) Never received paper work from first repair.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great looking unit!
on February 28, 2025
Posted by: refer 101
[This review was collected as part of a promotion.] Great looking unit and fits well in the available space in our kitchen.. However, the inside is cheap, drawers are difficult to use and hang up..
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Regret
on February 28, 2025
Posted by: Notagain
[This review was collected as part of a promotion.] Didn’t make it three months before it stopped keeping cold.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 687196.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
An Aid to our Kitchen
on March 4, 2025
Posted by: Dan 4718
[This review was collected as part of a promotion.] Purchased to match other Kitchenaid appliances with cabinet depth Working well
Written by a customer while visiting kitchenaid.com
Customer Rating
1
RECALL THIS FRIDGE
on March 7, 2025
Posted by: Wayne.S
If there were zero stars...this fridge SHOULD BE A RECALL. The wires in door by hinge break and the only way to fix is a new door. BUT all write-ups say that it is a design flaw and it will break again. There is a site now trying to get enough names for class action suit. Disgraceful!!!!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 690651.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com